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Buyee Reviews

4.1 Rating 723 Reviews
D
Happiness Grade
D

Customer Service - Average

50.00%
Industry Average
(I mostly order dumb anime toys so a dented box didn't bother me much so long as the damage didn't go too far in) Customer service is also a gamble.
posted 2 months ago - Andrew
Have bought several items in last month. But Horrible service. Bought the insured plan. Item arrive damaged and also missing 1 important part. After several emails back and fort. Provided several photos for evidence. Then just compensate 1/10 value of my order. I would rather use Zen or other proxy to avoid this kind of business.
posted 3 months ago - Duy Vu
Buyee customer service said that for items above a certain price point, they cannot help, even though I paid for their extra service option.
posted 9 months ago - Chris N
We'll start out by saying I used them for years and never had an issue now that I finally had a problem where item I spent hundreds of dollars on came damaged I paid for their optional inspection and insurance plan to make things worse the damage was caused by a poor repacking on their side where they stuck the item in a box three times the size with nothing more than one layer of little bubble wrap and a couple pillow packs binary simply responded over and over again that they could not verify the original condition from the auction therefore I am not entitled to any refund even though it's clearly their fault not to mention what the point of paying for inspection if they don't inspect it even though it has a inspection sticker on it just place truly is a scam selling you fake coverage and refusing any type of customer service when things go wrong and definitely would never trust them with anything of value
posted 9 months ago - Anonymous
So i go for Buyee's custom service request for help, and they replied me refund cannot be made, and throw out : *Information regarding the defective part on the item page is considered ambiguous.
posted 1 year ago - Leies
I was eligible for a coupon but despite the web page showing the deducted amount, when I finalized it paypal deducted the amount without the coupon. I contacted customer service and they admitted that I was eligible for the coupon but they would not refund me the amount which is very disappointing. Stick with the alternatives like zenmarket.
posted 1 year ago - J. Wagner
overcharge on shipping, not helpful customer service
posted 1 year ago - Anonymous
Very sketchy service.
posted 1 year ago - Anonymous
Asked customer service, they spent two days and told me my account is banned, they can't tell me why.
posted 2 years ago - Anonymous
Buyee is absolutely the worst proxy service I have ever come across.
posted 2 years ago - KVN