“Purchased a refurbished gaming laptop the 3rd of June for 800€. It arrived a week later (which is not a problem at all) but just after one day playing I started to have problems (according to the Manufacturer the laptop is faulty).
Customer support from the Manufacturer (HP) has been amazing. On the other side, buyitdirect’s support has been purely by email and with 24-48h delay for each communication.
The 17th of June I got the delivery company to collect the faulty laptop. Since then, the laptop hasnt arrived yet back to Buyitdirect (that still has to confirm its faulty).
We are in the 25th of June and still didnt get any refund, nor any update apart from that once the laptop arrives back to their offices, it will take extra 3 to 5 days for them to check it.
Im rating 2/5 because I know that any delay in the collection/transport is due to DPD and not Buyitdirect.”
“I found a great choice of phone at a good price, on an easily navigable website, delivered exactly when promised. Always anxious ordering for the first time on a site. Will definitely use this one again.”
“I ordered a really lovely nightstand from their website, which was my first time ordering from this website/company, and I was very happy with the quick delivery and the high quality of the nightstand. I would recommend this website and will be shopping there again.”
“High quality products at very good prices .
I bought 2 bed they arrived exactly when they said they would and were of beautiful quality and look amazing in my kids room.”
“Bought iPhone 7 Plus for my daughter 3 weeks ago, arrived quickly and phone was perfect condition and also working fine, happy with it and would definitely shop again,”
“Great service and delivery was very fast considering we have this pandemic crisis...Will definitely order again..nice things you have👌..tnx From Ireland..Athlone”
“Avoid, avoid, avoid. Sorry if the below is long winded.
I ordered a cooker via buyitdirect.ie on 3 April. I paid EUR82 for a 2 man delivery and the WEEE fee of EUR5 to have the old freezer collected (legal obligation in Ireland).
On the same day I received an email confirmation of my purchase which advised
"1. Our delivery team will contact you 5 to 7 days after despatch to arrange a delivery date that suits you.
2. You’ll receive your order within 14 days of the despatch date."
On 7th April I then received an email advising that the cooker had been dispatched and would arrive on 29th April - 1 week after the date confirmed to me at time of purchase.
On 20th April, without any notification the delivery man (yes 1 not 2 men) turned up - over 9 days earlier than advised. The courier was very friendly and helpful however he refused to take the old cooker (which I had to disconnect) as his courier company was not licensed to collect WEEE. He also told me that this was a regular occurrence with deliveries for buyitdirect.ie where customers expect their old appliance to be collected when the new appliance is delivered. He directed me back to buyitdirect.
Over the next week I attempted to phone buyitdirect on 4 different occasions using their automated system to request a callback - as my place in the q wouldn't be lost! I never received a single call back. After almost a week I eventually emailed them.
The response I received was not helpful. Firstly dismissing my email and claiming I hadn't paid for the old cooker to be collected so buyitdirect had no obligation. I refuted this and pointed them to their own website which stated I was entitled to have the old appliance collected free of charge in line with WEEE regulations in Ireland. They eventually agreed but advised that "Due to the government's social distancing regulations we are not doing scrap collections at the moment." (regulations which strangely didn't stop them making deliveries though).
After having an old cooker sitting outside my house for a number of weeks, on 01 May they offered to refund EUR20 as they were unable to collect the old cooker. Organising a courier to collect this WEEE waste during lockdown would cost more than EUR20 - especially since Buyitdirect charged me EUR82 to deliver it.
In the meantime I ordered a freezer from an local Irish electrical outlet (Powercity) who delivered the item within 4 days of purchase (which included a weekend) and they also took away my old cooker free of charge.
I would not recommend Buyitdirect.”
“Excellent experience with buyitdirect bought a laptop very good price and super fast delivery customer service was also excellent will definitely be dealing with buyitdirect again in the future high recommend thank you”
“It was very easy to purchase the ottoman storage bench on the Buy It Direct website and the price was so reasonable. Bench arrived very quickly, in perfect condition, and it was easy to just screw on the legs. Thrilled with the bench. Excellent experience overall. I would buy from them again!”
