Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.54

3.5 Rating 446 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.5

Based on 446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Cancelled my order as they claim they ran out of stock. Checked the website and its available at a higher price! I had to call them numerous times to find out what was going on. They lied about the real reason, it was an error, they lied about calling me back, they lied about the refund. Refunded immediately once I called Amazon payments. Trading standards are now involved. Avoid this cowboy company at all costs. You have been warned”

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Posted 6 years ago

“Warning this company trades under many names. All have poor customer care and will rip you off. You have been warned. Go buy from Amazon where your custom will be appreciated and you I'll receive why What you have ordered.”

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Posted 6 years ago

“Paid for fast delivery. They said they had tried to deliver but that no one was in. Absolute rubbish as I was outside by my from door during the one hour time slot they gave me and no one arrived. They said a card had been left, agin this was misinformation. Have had to request my money back.”

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Posted 6 years ago

“it was over a £100 cheaper then elsewhere”

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Posted 6 years ago

“I was offered a £10 goodwill payment to assist with the cost of returning a 65" TV which they refused to honour as they claimed they had no record of the conversation taking place, essentially calling me a liar. Slippery and untrustworthy company!!! Would never use them again!!!”

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Posted 7 years ago

“Super prices and selection of goods ,quick dispatch”

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Posted 7 years ago

Buy It Direct is rated 3.5 based on 446 reviews