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Buy It Direct Reviews

3.5 Rating 443 Reviews
65 %
of reviewers recommend Buy It Direct
3.5
Based on 443 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
2.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Buy It Direct 5 star review on 6th January 2023
Dave Kelly
Buy It Direct 1 star review on 13th December 2022
T Bergin
Buy It Direct 1 star review on 13th December 2022
T Bergin
Buy It Direct 3 star review on 12th December 2022
Nikolas
Buy It Direct 3 star review on 12th December 2022
Nikolas
Buy It Direct 1 star review on 31st October 2022
Anonymous
Buy It Direct 1 star review on 31st October 2022
Anonymous
26
Anonymous
Anonymous  // 01/01/2019
Price,delivery, returns +replacement, all top class,highly recommended
Helpful Report
Posted 1 year ago
My dishwasher stopped working after 18months and they refused to cover a repair a replacement saying it was over the warranty of 1 year. Even though 2 year is the minimum EU standard. Disgraceful behavior
Helpful Report
Posted 1 year ago
Good service and great product, slight delay in delivery but resolved well
Helpful Report
Posted 1 year ago
Do not purchase from this company. An item 14 months old stopped working. They offer no help customer service was poor all they kept stating was that it was out of warranty. Could not even recommend a repair.
Helpful Report
Posted 1 year ago
always good keeping business in Ireland and receive your post promt
Helpful Report
Posted 1 year ago
I had a problem with my purchase (nothing to do with buyitdirect) but the customer service were excellent in resolving the issue.
Helpful Report
Posted 1 year ago
I have been trying to get a laptop delivered from this company for 2 months. They repeatedly said it was delivered which it was not and completely washed their hands of my case essentially blaming me and standing by their delivery service provider who did not deliver the laptop. I am over €450 out of pocket and have to take it to small claims now. Unbelievable
Helpful Report
Posted 1 year ago
Brilliant customer service couldn’t be better
Helpful Report
Posted 1 year ago
Put as many names on this company as you like and you'll still receive service like a massive bag of schwat. Buy from Amazon or Currys, these jokers are try it on dungaree wearing banjo players stuck in the 80s
Helpful Report
Posted 1 year ago
Cant support dishwashers with parts after less than six years. Staff prevaricate and avoid helping using 'blame culture' techniques as excuses. DO NOT PURCHASE FROM THIS COMPANY
Helpful Report
Posted 1 year ago
Excellent customer service. Professional staff.
Helpful Report
Posted 1 year ago
Statutory demand served prior to legal action for non payment of debt. Now waiting almost 2 months for refund have this launched legal proceedings. Totally disorganized company - too many staff performing similar jobs with lack of centralisation. Staff seem to have zero accountability or be aware of correct proceedings and their legal obligations. Inadequate computer systems result in poor stock control and lack of centralisation of client dossiers. Company is growing so fast and has such high staff turnover that staff are inadequately trained. If you have a problem it gets churned around interminably and spat out with zero resolution or accountability on behalf of staff. BEWARE!
Helpful Report
Posted 1 year ago
First if all the item I bought was in good order accept for a slight bend on one of the corners of the extractor chimney but it was ok. I was told 2/3 days for delivery and it was delivered late 6 days late, not really a problem accept that when I contacted customer service several times after the failed delivery I was told be different agents different times and dates every time. I took time off work to be there for the delivery so did my wife. Being a sensible person I put the blame on the delivery service which is notorious for bad deliveries. Apart from the disgraceful delivery problems I would still go back to "buy it direct". There customer service is not professional and they don't sing off the same note but the product is good and the prices are remarkable.
Helpful Report
Posted 1 year ago
Full refund
Helpful Report
Posted 1 year ago
Absolutely awful company. They do not honour guarantee’s which is breaking the law. My microwave broke within a year and despite exchanging 30 emails & 7 phone calls it’s still not resolved. It is not acceptable to say they are having problems contacting the manufacturer. This has been going on for weeks & totally unacceptable. Buyers beware, do not purchase anything from this company & instead make your purchase through a reputable retailer & safe yourself a lot of time, money & stress!
Helpful Report
Posted 1 year ago
Great company to solve problems.very impressed
Helpful Report
Posted 1 year ago
dont trust this company they dont care about customers bought a mielle washing machine had failure after 2.5 mths they said not their issue its manufacturer not what trading standards told me
Helpful Report
Posted 1 year ago
The item I receive was faulty, but customer service was very professional and they replace the faulty product quickly.
Helpful Report
Posted 1 year ago
We told them we need a drone ASAP for delivery to the Ukrainian army.They said they had the one we want in stock and could deliver it in 2 days, "3 at the latest". It turned out they did not have it, did not even have a warehouse, just passed orders to another company. When they had our money, only then did they tell us it would take 2 weeks to arrive. So we cancelled. Refund will take 5 days. No apology. They lied, took our money and will keep it as long as they possibly can. Don't trust them.
Helpful Report
Posted 1 year ago
Excellent customer service,we ordered the wrong item(our fault),and customer service looked after the return courier and refund in a brilliant manner,highly recommended
Helpful Report
Posted 1 year ago
Buy It Direct is rated 3.5 based on 443 reviews