Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.54

3.5 Rating 443 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.5

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 5 star review on 6th January 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY POOR CUSTOMER SERVICES SERIOUS BREACH OF CONFIDENTIALITY.”

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Posted 10 months ago

“I ordered two large electrical items,unfortunately they did not arrive on specified day. I could not contact couriers. I contacted customer service and they sorted it out and gave me delivery date. It did arrive on that day,thankfully. There is a shelve missing from oven so again contacted customer service. They sorted it out and I am awaiting the shelve.”

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Posted 11 months ago

“Delighted with the product & service”

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Posted 11 months ago

“I was bought box bed but i didn’t get base spend too much money I can’t storage”

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Posted 11 months ago

“Avoid at all costs Zero stars if I could. Worst customer service I have ever received! Bought a "refurbished" laptop that had fans the sounded like jet engines when just browsing with chrome. After first restart it corrupted windows and never booted again. I returned immediately. They received the return over two weeks ago now and still no refund. Customer service are worse than useless and can't tell me anything other than "it's waiting to be checked". If it takes this long then you need to hire more staff. Completely useless. Would never use them or any of their other companies under the buy it direct Ltd banner. Do yourself a favour and but from someone else and STAY AWAY from the useless company.”

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Posted 11 months ago

“Excellent price and delivery on time. I would use this site again.”

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Posted 11 months ago

“Really fast service, good prices”

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Posted 1 year ago

“Pretty awful company trading under Appliances Direct Washing machine out of action for 7 weeks with no repair or replacement in sight Keep making appointments for repairs only to cancel because they ,can’t’ get parts’ Customers service department not interested and keep blaming other departments”

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Posted 1 year ago

“Avoid avoid avoid 2 weeks after my TV became faulty. Still no refund, constantly getting the same old response. I had to borrow a TV from someone Just awful”

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Posted 1 year ago

“Appalling. Take your money but when it becomes faulty expect yo to return it with no guarantee you'll get a replacement, refund etc. Shocking”

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Posted 1 year ago

“Items reakky goid you get as per pictures but the wait time is terrible, not delivered in time”

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Posted 1 year ago

“Quick delivery, very good and quick response to emails. Very helpful customer service team.”

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Posted 1 year ago

“From pick up to dropping it back to my have been fantastic I’m very impressed Well done will shop with you guys in a heartbeat.”

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Posted 1 year ago

“Ordered an electriQ induction hob. Wanted to keep old appliance so did not pay for removal service. They turned up one week earlier, took the old appliance (its a tenanted property) then, when I complained, spoke to several people on the phone to first say they would return the old appliance, then, that it could not be returned, no compensation and blamed my tenants for letting them take the old appliance! I said it was theft but they do not care. They said that they would have taken the old one anyway, so I said why ask people to pay for it then and where was this stated in the contract? No answer. Terrible company, do not recommend and will not use again.”

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Posted 1 year ago

“swift replies to my emails and arrangement for product replacement.”

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Posted 1 year ago

“If I could give -5 stars I would this company is a joke I payed 55 euro for delivery within 14 days it is now over a month and still have not received my t.v, email after email and I think the employees must be literally mentally and physically retarded I highly recommend NEVER dealing with this company absolute joke I'd have an order from wish faster!”

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Posted 1 year ago

“You have already read the good reviews, so here's another one. Top seller 5 *****.”

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Posted 1 year ago

“Great price. Fast delivery. Great tracking. 5 stars.”

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Posted 1 year ago

“I found buy it direct to be amazing value for money, we bought a double bed which arrived in perfect condition and amazing quality, when I did phone to enquire about delivery staff were very friendly and helpful, courier was good however they did say they wld phone before delivery to arrange delivery however they didn't and I was lucky we were home , but otherwise very happy”

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Posted 1 year ago

“What a BAD experience I have had this week with a customer service failure at the Buy It Direct Group. From supply chain failure, to sharing mis-information and a customer service team that has no real idea what is going on. It has been a lesson in how NOT to portray my own businesses and ensuring I keep the correct people in place to manage all aspects of my businesses effeciently.”

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Posted 1 year ago

Buy It Direct is rated 3.5 based on 443 reviews