Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.54

3.5 Rating 443 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.5

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 5 star review on 6th January 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to order with a quick arrival of my order”

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Posted 2 years ago

“Terrible company.”

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Posted 2 years ago

“Furniture is so easily marked! Paint is coming off the Navy chest and it looks awful, marks stand out so much actually afraid to sit anything on it! So disappointed”

Buy It Direct 1 star review on 20th October 2022

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Posted 2 years ago

“I have never had a worse experience with an online orders company. I ordered 6 island stools to ireland and they were not suitable. I made arrangements with BID for them to be collected and they were not collected for over 4weeks. I received calls from their collection company giving me a day they would be collected and they never turned up then they arranged an alternative company that took weeks to turn up. After they were eventually collected (4 weeks ago) I still haven’t received a refund. 8 emails completely unanswered including when I sent it to the Head of Customer Service email. I just got the automatic reply each time saying I would get a response within 6-24 hours. I have now paid 2months of interest on the €800 on my credit card”

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Posted 2 years ago

“Avoid this company.. cowboys.. products arrive damaged and they wait to long to get back to you And you can not return the item..”

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Posted 2 years ago

“Avoid this company- their delivery service is non-existent !”

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Posted 2 years ago

“Having purchased some very expensive equipment from Buy It Direct we were promised that it would be delivered on Monday 12th Sept Between 7am and 7pm. Buy it direct failed to deliver the item and didn't even have the courtesy to let us know. That is a whole day of my life l will never get back.Avoid this company !”

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Posted 2 years ago

“Got an electric scooter from them off ebay stopped working after 3 months sent back got a new 1 sent with no handlebars or charger and this company can't seam to sort it out only rang them sent pictures on email what's app and they just closed my case stay away from this company they are a rip-off”

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Posted 2 years ago

“Discovered after (eventually) assembling bbq 8 months after receipt:( that gas regulator switch had broken off in transit. Contacted Customer Service not really expecting a reply. Had email response immediately. Received replacement regulator and hose in the post after phone call with Courtney. All in all excellent customer service.”

Buy It Direct 5 star review on 3rd August 2022

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Posted 2 years ago

“APPALLING SERVICE, VERY POOR CUSTOMER SERVICE., have essentially robbed my money from me. I purchased a bbq that arrived damaged and then faulty as it would not light and stay lit. So I sent on photos of damage etc upon receiving the item and started the return process, which has been an absolute nightmare. The package is still sitting here. I have had to chase up City air express myself, each time the couriers have told me they have no order in the system for collection at my address. That ridiculous "chat" they have where they cannot help you at all is offline. Countless emails today and 3rd time I've been told pick up is arranged and 3rd time it has never happened. Courtney phoned me the first time and seems they never gave the shopping company my address....W T F like you have ONE JOB. City air aren't mind readers it's not gona get to me without my address. Omg....I can't even express how upset I am by this whole thing. Avoid at all costs this company..I have filed with the Gardai and documented everything in the event that there is any issue. I'm at the end of my patience now and have asked my brother in law to handle it with his law form if I don't get a call back today. Soooo much hassle...please save yourself the drama”

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Posted 2 years ago

“Excellent customer service - responsive and effective”

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Posted 2 years ago

“I purchased an ice making machine that didn't work, but it was replaced within days without any fuss or cost to me.”

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Posted 2 years ago

“good quality very big microwave 40l”

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Posted 2 years ago

“Great service, really nice and helpful delivery service. Product was exactly as it. Great value”

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Posted 2 years ago

“Coned me £500. The customer service of this company is horrific. They have been leading me on more than a month. Each time a different person replies to my message who hasn't got a clue what is going on and gives me the same message that they will get back to me in 48 hours but I never hear from them. I asked to escalate the matter and was told they will call me back but no call. Have to contact trading standards.”

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Posted 2 years ago

“The worse service with buy it direct ever in my life 3 month of waiting 1000 euro paid 4 times promised a date 3 times called by case manager with lies about my product Customer service never able to help I have never experience this never. Customers are like rats for them Don't buy! Buy it direct I want my producs!!!!! I paid 1000 euro!!!! How unprofessional! The first time ever I write reviews about a company!!!”

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Posted 2 years ago

“The most horrible experience you can imagine 3 month of waiting 3 times i have been promised a delivery date with no one emailing or showing up A customer service that has no clue what they are doing. Over 20 times I have been told someone from escalation team will call you and no one did I paid 1k euro for my products. And NOTHING Not a single time did they call in 3 month after calling w hundred time This is a legit scam company. Horrible experience and horrible company. Do not even think of buying from them. You will regret the rest of your life Sales Order 43136425 I wish I never ever spoke to them!!!”

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Posted 2 years ago

“Absolutely terrible. Stay clear from buying from this company. I ordered bedroom furniture for my daughters bedroom. I simply cannot believe that a company tells its customers that the products will be delivered at a certain date to its Irish customers and then it doesn’t happen over and over and over again. Crazy the amount of emails and telephone calls I have had with them. Nightmare experience like other people have said below.”

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Posted 2 years ago

“brought a laptop and the sound is such bad quality, cannot even hear it. ive had to buy separate speakers so i can have decent sound on the laptop, meaning extra cost. disappointing :(”

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Posted 2 years ago

“Delighted with the extraction fan, works really well and really great quality and value.”

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Posted 2 years ago

Buy It Direct is rated 3.5 based on 443 reviews