Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.54

3.5 Rating 446 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.5

Based on 446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 5 star review on 6th January 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service. Fast delivery. There was a very small mark on the electric fire, like a tiny bulge. Just too much trouble to return it”

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Posted 3 years ago

“All round great experience, very helpful customer service, highly recommended”

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Posted 3 years ago

“I bought an oven 3 weeks ago and it has still not arrived. At this rate we will have no oven for Christmas. It is very hard to reach anyone in customer service. The courier company that buy it direct use are of no use at all, and should be changed. I will never use this company again after the stress it has caused been let down so badly for Christmas”

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Posted 3 years ago

“Level of Service is the Worst i have ever experienced. I placed and order which was due to be delivered on the 2nd of December. on the 1st of December i still had not received confirmation that my order had even been dispatched yet so I emailed them and they insured me that my order was due for Express Delivery by the 2nd. Surprise Surprise, this did not happen. Following constant emails being send I did manage to get my "Express Delivery" Charge returned to my account but my order still not dispatched. I was given a new delivery date of the 13th. but again no sign of any confirmation that my order had been dispatched. Every time I email, I get a different excuse and promise to deliver but to date I still have not recieved my order or any reassurance that my order will be delivered. Last night I recieved an email that my order had been lost and someone will be in contact within 48 hours. (No mad panic lads take your time) When I received the call I was told that I will have to wait a further 72 hours for them to contact the courier and they will be in touch, and that If I wanted to cancel my order that I will still have to wait the 72 hours for them to process the refund and a further 5 days to receive it. Needless to say, I am extremely frustrated and out of pocket by €500 and my overall experience with the company tells me that I will never see my order or refund, It will just keep getting kicked down the road.”

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Posted 3 years ago

“Scratched table looks like a second. Refuse to collect stating we will have to pay delivery costs, if we keep the table they are offering a £20 discount. Awful customer service and goods look like seconds or used.”

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Posted 3 years ago

“Good choice,fast delivery”

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Posted 3 years ago

“Bought 4 WiFi wall heaters, they are all installed working beautifully and I’m delighted with the speedy service and follow up care. Will use again. 5 stars”

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Posted 3 years ago

“First time buying from them an excellent service 👌 would recommend the delivery service was excellent 👌”

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Posted 3 years ago

“You did the honourable thing and when the unit purchased arrived without an essential part, you replayed the unit, in full, speedily . I thank you for that.”

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Posted 3 years ago

“Good customer service. Efficient.”

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Posted 3 years ago

“Bought a brand new expensive iPhone. Never arrived, delivery company lost it/ didn't deliver it. Wasn't my fault. Spent a week constantly ringing to find out what happened to be left in limbo. 5-6 phone calls later feeling very frustrated and promised twice that a case manager would ring me I got my money refunded at my constant request. I really feel for the customer service with what they have to deal with. Terrible company!! Run a mile. Pay a little bit extra for better service.”

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Posted 3 years ago

“Had a problem with one of the items I ordered and they sent me a replacement in no time. Couldn't be happier”

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Posted 3 years ago

“The first mirror I received was faulty hence the 4 stars but from the time I reported it , the team were extremely helpful , I had replied within hours and received replace today , very happy with the service .”

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Posted 3 years ago

“Would give zero stars if I could, I also don't tend to leave reviews so leaving this should be warning enough to stay well clear. Absolutely appalling customer 'service' it has taken 24 hours and 28 emails of ignored questions and seemingly random replies to come to an unsatisfactory conclusion regarding a tumble dryer which was delivered faulty. Zero desire to assist me in receiving a replacement so at this point I'll be buying from elsewhere.”

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Posted 3 years ago

“The prices are great value for your money, you can buy brand new or refurbished, the customer service are excellent !!! very polite and honest they keep you updated, I am very happy with my expeeience and my purchase i can highly recommend this store and products so keep it up and Thankyou very much i look forward to using buyitdirect in the future”

Buy It Direct 5 star review on 29th October 2021

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Posted 3 years ago

“Earlier delivery than expected. Perfect product(Vivobook Asus 16G)”

Buy It Direct 5 star review on 19th October 2021

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Posted 3 years ago

“Totally shocking service. Thankfully I didn’t spend my money with this company. Customer service is appalling and a down right disgrace to even call the department a customer service function. More like customer prevention department. Do not waste your time with this company. Shockingly shabby, yes it may be good value but you pay for what you get.”

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Posted 3 years ago

“Stay well clear of this company”

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Posted 3 years ago

“Bought a monitor online (Lenovo ThinkVision) from Buyitdirect which was delivered within days. This is where the bang stops. The webcam was faulty. Asked for the unit to be picked up and it only took their courier "service" x3 attempts to actually do so, as they couldn't locate an address in W1 (sic !)... 2 weeks later and without even consulting me, they just sent me a refund (- shipping cost) when I had clearly asked them to fix the issue and ship back the unit. Pathetic from start to finish.”

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Posted 3 years ago

“excellent to deal with. delivered earlier than expected. I recommend buy it direct”

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Posted 3 years ago

Buy It Direct is rated 3.5 based on 446 reviews