“Terrible service. 7 weeks from date of order to receiving the goods we paid for. No communication or updates on the order, unless initiated by myself.
Will never purchase from Byggebo again and have also advised family and friends of our terrible experience.”
“Initially emailed byggebo as I wanted to pick this up in person. Response was fast. Ordered online in the end and order arrived on time. No issues with the service.”
“Sebra, Wooden Dolls Pram
I ordered this online for my granddaughters 1st birthday. I had done my research beforehand and this one ticked all the boxes! It is age appropriate, made from wood, non toxic paint, very stable.
The item was already assembled in box when it arrived in perfect condition.
Would recommend this pram and byggebo.com for future purchases.”
“Staff in Bygge Bo Sandyford are fantastic. They really know their stuff and are super helpful. Also really friendly and remembered us when we went back to buy something else after initial buggy / car seat bundle.”
“Truely dreadful customer service. Byggebo took my money delivered me a damaged product, it was late, and refuse to refund me even though they can't even respond in a timely manner to my request for a refund. Instead they send me infrequent emails requesting photographs and keep referring me to policies.
Stressful. Expensive. Unreliable.
Incapable of upholding their end brand promise.
I will be sharing this review on line to earn other potential victims.”
“An item that I purchased from byggebo.com was never delivered! I’m in contact with their customer service team but I’m very unhappy with the way they are handling my complaint: they are slow and not efficient in their replies. I have no idea when will I receive the missing item that I paid for.”
“We still haven’t received the order for the chair that we ordered before Christmas even though we were promised that it will be delivered on time. The chair contains baby insert which is for use of up to 6 months which is obviously time critical given that our baby is almost 3 months already. The team is unable to provide us any timeframe for delivery as well as not calling back with information when promised. This behaviour is unacceptable for a reputable shop.”
“My experience has been appalling even that does not adequately capture the frustration and stress I have endured over a simple but rather expensive purchase. Byggebo is marketed as a supplier of luxury baby goods with price tags to match its just a shame the customer service lets it down so massively. I have been chasing an order since November 22nd which cost in the region of €500. I have emailed I have called I have been patient and now I am disgusted to find that while the order has finally arrived it is incorrect and missing parts. I have had to order said missing parts from Bella Baby who have been most helpful and sympathetic to my plight as I could not make contact with either store regardless of repeated attempts. This review may be the only way any light gets shone on my seemingly impossibly tricky order of two items. But I expect that my issues are addressed and I am compensated for the extra charges I have incurred in order to secure the required parts from Bella baby. This has been a joke from start to finish.”
“I had orders a footmuff in the beginning October, which came back into stock in Dec. I saw this on their website back in stock and delivery within 2 days(it was last Christmas orders) although I ordered a black one; I had to settle for a blue one after multiple calls and chasing (even though the black one had come back in, but it seems my order wasn’t honored and people who ordered in Dec got it instead). I will say though that their customer service ladies were very professional and polite! I think something went wrong with their orders”
“I placed my order from France and everything was perfect! My order was shipped super quickly and I am so happy with my snuzpod crib because I couldn’t find it in France. I would definitely recommand Bygge Bo and shop again on their website!”
“Honestly I was really disappointed with how long I had to wait for the trip trapp. I was told 3 working days and it took 26days. Won't be using you guys again. Misleading”
