“Purchased a Snuz cot on 25 March last. Was damaged in transit. Replacement part delivered first week of April, some of the fittings missing. To date due to gross inefficiency on part of supplier (incorrect documenation for customs)we are still waiting for parts . Possibly we will get them in another 5 working days. In the meantime we have e no cot.”
“I ordered via phone and got a email to make payment. Brilliant service with a really good payment system. Link shows you your products selected and then you make payment via a secure service. One of the best payment functionalities I’ve come across”
“Terrible experience so far - and product hasn’t arrived. We told it would be 2-3 day delivery. It has now been over 5 business days. I have tried to contact via phone on website, email and online portal. No one answering, no one replying. Terrible service. We also need the product urgently and went with this company due to their delivery time, never again.”
“ByggeBo has a lovely selection of practical but pretty weaning products & that’s what attracted me to their online shop.
More importantly, I found their online customer service to be wonderfully accommodating and helpful.”
“To be honest I’m not happy about how everything went! I bought my baby’s nursery two month ago till today did not receive anything! I’m very despondent because I had to reschedule everything else!”
“Cannot recommend this shop enough, they went above and beyond to assist me and made the whole process so much easier. Delivery was super quick we well🙌”
“Was sent the wrong item, had to arrange pick up with DPD, heard nothing else and rather than customer service emailing me directly they CC’ed me on a thread where they seemed to be arguing with the delivery company. I then had to follow up to ensure that the correct travel cot arrived. I felt like customer service were really cold throughout. Fast delivery initially but was not what I had ordered! Took two weeks for the cot that I had ordered to get here.”
“Hello,
The only reason I won t give 5 stars is because it took a month to receive my order.
Apparently, the black frame wasn t in stock, fact if which i wasn t aware when i did the purchase. Normally when something is not available, it is shown when you place the order. Customer service was very good. Despite of the fact that on the website says couple days till you receive the order( can t remember now how many honestly but up to a week or two max is the usual. I have waited a month) everything was according to the description.
After I have placed the order somebody from customer service called to tell me the black frame isn t available so I have to wait more for it to come.
They also replied very fast to my emails.
One more error on the website was the following : when i picked my colours, appeared 3 more products that i was supposed to get for free, I still have screenshoots from the order so I can try to add them here. I was called to say that, that was an error again.
Overall, products were as described, customer service okay, time to delivery pretty long.
Advice, u should update your website a bit.”
“I’m ten days old, but on my arrival home from a Brussels hospital, a very comfortable and supportive trip trap high chair was awaiting me at the dining table. It had arrived very quickly from Dublin, as a result of the efficient help of Sarah in the bygge bo Sandyford store. I don’t know it yet, but equally helpfully a Baby Bjorn bouncer in matching grey cover with my high chair is winging its way to me, with a googly eye toy, to further expand vantage points of my brand new life and give my exhausted parents an exciting and safe new movable location to place me from time to time in the near future !
Thank you all, and thanks from my grateful grandma too, in Dublin
Max”
