“I had such a lovely experience with the team whether in person or on the phone - all staff are so so lovely and knowledgeable - so I really was happy with that!
Unfortunately as you know we had significant delays with our babyzen bundle order. I completely know and understand that it was a babyzen issue and this was very frustrating for your team also.
However, what was really disappointing was the lack of communication about what was happening. No one once called me about the delays - like not once was I called ever. I always had to call to ask what was going on. People said they'd call back on certain dates to update me and never did. It is stressful at 8 months pregnant to have to keep remembering to call and followup.
When it came to additional and quite a lot of more ordering of other baby items since these delay issues started, I was hesitant to order from bygge bo again.
If there was good communication while all these delays were happening I would have ordered through you no problem - however I ended up ordering elsewhere.
I do love the team and your range and wish you every success - I thought it is important to give this honest feedback to help this not happen with future new customers!
All the best,
Cathy”
“We visited the store and the staff were amazing. We bought numerous pieces including toys and gifts for friends.
Unfortunately our item wasn’t delivered to store when we had arrived to collect it on the day arranged(Sunday). Then we were told it would be delivered by Tuesday and we had to ring to see where it was. It finally delivered on the Thursday. The box was open when it arrived but thankfully no damage or parts missing. I absolutely love the crib we bought (LEANDER
LUNA BABY COT in grey)”
“I ordered 3 uppababy items and I didnt hear from them for over 2 weeks. I had to email them to see what's going on with my order. Once i emailed them, they filled and sent my order right away. Had I not emailed them, not sure if I would have received it at all lol”
“I found the staff in the Sandyford store excellent, they were very helpful and we were able to have the items delivered within 2 days. Great service and products.”
“Gorgeous shop with fabulous stuff! Amazing service - in terms of delivery and dealing with people in the shop and online. Absolutely fabulous. Couldn’t recommend highly enough! 10/10”
“Lovely selection, really helpful staff in store. I bought a toddler bath but it was too big to carry home on foot with a buggy. They kindly held onto it for me until I could drive down a few days later. The toddler bath is a massive hit with my 2 year old.”
