“Extremely poor service. I wouldnât recommend to any family or friend. I bought a gift for a friend and was given mis information about time of delivery. Very slow to reply to emails and no calls answered. Poor customer service.”
“I ordered the Stokke Tripp Trapp chair and accessories on the 27th Nov and expected to wait 2-3 weeks for delivery while stocks were replenished, as advertised. If something is promised within a certain time then I expect it to be delivered. It should have arrived by 18th December and it wasnât dispatched until 3rd January. The box it arrived in was also very flimsy and it was only luck that nothing was damaged.”
“I purchased a Stokke high chair and the team very helpful in facilitating One4all payment and the chair was delivered the next day, I am very happy with the service”
“First of all, wooden details of the changing table that I bought came damaged, but I had no time to deal with it so decided to keep it.
Second of all, the amount of details and manual to the changing table does not correspond to parcel content.”
“Delivery took over a month and half to arrive as it was lost by dpd. I wrote 3 times to ask for a refund as I urgently needed the funds but this was refused. Dpd confirmed that the package was lost and rather than refund the order as I repeatedly requested, the order was reprossed and sent again. So almost
2 months after the original order I am still without a refund. I now need to find an opportunity to drive the new package to the post office and wait for it to be returned and a refund to be processed. I likely will not have this money before Christmas. So disappointed with this service and the customer experience. Angry and sad that my money is still not returned and feel there must be a law preventing this”
“I canât recommend this website more, the selection they stock is great and the delivery is so prompt. Best independent toy retailer and my go to for kids gifts!”
“I ordered the Little Dutch Wooden Dolls House and it arrived the following day. It was very straight forward to put together and is fantastic quality and so sturdy. Easily closed and looks very neat in playroom. Loads of accessories came with it which were fabulous. So impressed. 5â︔
“You can find everything you need in this shop, and if they donât have it, they will try to locate it for you. We have received the best customer care support ever. Shop super highly recommended.”
“I was very happy with the service provided. I ordered the Tripp Trapp chair with the newborn and baby sets and some additional accessories. After I placed the order online I changed my mind about the colours of some of the items so phoned the store to see if I could change my order and they did it all for me perfectly.”
“If I could rate a 0 star for this company, I would. Itâs a shame that the products in this store is beautiful but customer service and delivery was terrible! I had to remind them to send my order after weeks of waiting and then there was another order where a wrong product sent across to me and it took another 2 weeks (still waiting) for them to send the correct product! The person who I have been dealing with is not exactly the most proactive either and have waited to pick up the wrong product before sending the correct order out, making excuses etc. I most definitely wonât be a returning customer. There are better Irish companies out there like Josh & Jenna and Bellababy. Much more trustworthy and efficient when it comes to customer service.”
