“The Chichester Street Branch is a credit to Café Nero! From its long-serving Manager who seems to lead by example, to the 2 young staff members I watched today who never stopped for a minute even in his absence, every visit is a pleasure!”
“I stopped in to get a drink there were two people waiting at the end of the counter, no one else in line. I went and stood behind them and waited for my turn. When the picked up their order. I stepped up to the counter. The woman asked if I was picking up. I said no I want to order. She took my order and when I cashed out she said " And fir next time you walked around and came from the wrong end. Our line start in the other direction. Seriously...what difference does that make in the flow especially when there were two people ahead of me. It was her tone rude and unnecessary. I made sure she saw me select no tip. Also. If you go here and plan on sitting be sure to order your drink to ho. I'm pretty sure that I was given a small mug deliberately and paid for a medium.”
“Couches are compfy, food is a delight, drinks are great and the staff are friendly. Lad named Dylan especially good lad helpful and ensured good service.”
“Couches are compfy, food is a delight, drinks are great and the staff are friendly. Lad named Dylan especially good lad helpful and ensured good service.”
“St Neots branch - the only customer waiting to be served, the two staff members carried chatting, refusing to acknowledge me. I asked if I should come back later and got a grunt for a reply from the male 'bored-rista', no doubt getting one stamp as punishment (despite using a £12 reusable C-N cup - a common experience). Still there's another big coffe chain in town, where the experience is always +ve.”
“Caffe Nero has decent food and drinks, but they aren't worth the price. Also, the staff are extremely varied. Some are polite, and normal, but this seems to be rare. Most of the staff are rude and look bored. I was kicked out of the store for bringing WATER, yes water from my bag while I was looking for a seat to wait for my friends to arrive. The rude barista told me that, "You can't bring outside food or drink." -🤓 when another white woman brought a full bag of potato chips into the store, without a word from the barista. I am not white. I've never had a problem with bringing in some food or water into the store, and I was also getting something from the Caffe Nero anyway, so he just lost service and a possible tip, but he probably wouldn't have gotten one anyway as he was not friendly and seemed bored in general. Would not recommend at all, unless you're getting a free voucher for drinks.
(Promo Code COFFEE23 on the app)”
“Yesterday the fat guy in Caffe Nero earls court told me to 'Get a Life' after he made a mistake with my order. I asked for Salted caramel and he was adamant it's Caramel Shortbread. I don't want any freebies from you Caffè Nero because I am so traumatized and will never ever return. I have it on video FYI. Will share it with Starbucks Costa Coffee for their staff training.”
“I was very impressed by the staff at Caffè Nero Frith Street London. I was working at the Prince Edward theatre for a few days a week for a month, i.E not regular, and they knew my order within a couple of visits. Always polite and quick and always happy to help with no fuss, if I fancied more milk or decided to take my drink away rather than have it in.
Special mention to Paris who was especially kind, and indeed sad my work came to an end.”
“I normally buy Classic Nero whole beans coffe at the store and I pay $10 for a 250 gr bag. Few weeks back the package of the whole bean coffee changed and now it is $10 for 200 gr ( the ground coffee package remained the same - $10 for 250 gr). I asked why and the person working there did not have a good explanation. So basically the price of whole beans coffee increased by 20% overnight and instead of showing this increase in the price, so people would easily notice it, they decrease the amount in the bag but charge you the same. Really?”
“Very Rude staff
The way the male and female staff looked at me and my friend
Did not deserve such judgement
Wonder if they are perfect people
So rude
Racism”
“I was ordering at the till when the only staff, a tall girl with dark and very bright pink hair, rude, left to talk to a young woman who was seated with her friends. The woman was taking pictures of the frames on the wall. It was 7h30 in the morning. Week day. Empty room. The place was dirty with food on the floor. The waitress shouted "you can't take pictures in here, it's not allowed". The woman had her mask on and asked why she couldn't as she does it for Instagram and never had any trouble here in doing so. The waitress had no mask and went closer to the woman's head and said something like : I work here, I don't know why you talk back to me! You work here? No! I do! They should have said (the other members of staff) to you you can't take pictures in here!". The young woman said "that's ok no worries I heard you" then went back to her friends. I finally had my coffee when the waitress shouted over the till, to the young woman who was minding her own business "yeah yeah you can talk about it as much as you like if you're not happy you can go elsewhere!" That was so rude! People who came in by that time all saw this. Shame on her. I will never go back again when that member of staff serves. Ever. I have to mention that the young woman was black. I hope it has nothing to do with it but its worth mentioning.”
“I was ordering at the till when the only staff, a tall girl with dark and very bright pink hair, rude, left to talk to a young woman who was seated with her friends. The woman was taking pictures of the frames on the wall. It was 7h30 in the morning. Week day. Empty room. The place was dirty with food on the floor. The waitress shouted "you can't take pictures in here, it's not allowed". The woman had her mask on and asked why she couldn't as she does it for Instagram and never had any trouble here in doing so. The waitress had no mask and went closer to the woman's head and said something like : I work here, I don't know why you talk back to me! You work here? No! I do! They should have said (the other members of staff) to you you can't take pictures in here!". The young woman said "that's ok no worries I heard you" then went back to her friends. I finally had my coffee when the waitress shouted over the till, to the young woman who was minding her own business "yeah yeah you can talk about it as much as you like if you're not happy you can go elsewhere!" That was so rude! People who came in by that time all saw this. Shame on her. I will never go back again when that member of staff serves. Ever. I have to mention that the young woman was black. I hope it has nothing to do with it but its worth mentioning.”
“Why is it that Cafe Nero and other coffee shops, see the use of disposable carry out cups a better prevention from covid than washing reusable cups. The risk of spreading covid virus from these cups, being carelessly disposed of would be a far greater risk, than using well waged reusuale cups. There is also the environmental damage caused to the environment from these cups.”
“Cafe Nero Broughty Ferry
Lovely coffee but premises dirty. Floor at tables badly need swept and mopped.
Trace and protect was not offered and the information regarding it is covered in paraphernalia.
Sticky tables as shown on photo.
Staff member went on lunch at busiest time 1.15 ish leaving a queue out the door.
Poor experience I’m afraid.”
“I was not a client until recently (never liked the coffee), but got encouraged to try it again recently after going to Caffe Nero in Poland and loving it.
Sadly, same terrible drink made with flat hot milk, not a trace of texture and creaminess, so I am giving up again. (except in Poland where they know what they are doing).
Oh and a faulty app too. My husband and I wanted to use a voucher, worked for me, did not work for him. When we sent our feedback to appsupport we got a multitude of answers, from "you have already used it", to "you cannot have two accounts", and then back to "you have already used it".
So, staff at Caffe Nero do not make good coffee and do not want to fix their app problems. If there is any reason for us to switch from Costa, we have not found it yet.”
