Cairngorm Group Reviews

Name: Cairngorm Group
Address: Longman Drive, Inverness
Rating: 4.14

4.1 Rating 278 Reviews

75 %

of reviewers recommend Cairngorm Group

Company Reviews

Questions

Metrics

4.1

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

01463 238 000

Email:

info@cairngormgroup.co.uk

Location:

Longman Drive
Inverness
IV1 1SU

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Cairngorm Group 5 star review on 28th June 2023

Mr Bain

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Four years after fitting twenty-nine units and we are as happy with them as when they went in. We had a little hiccup during the fitting but Cairngorm resounded to that admirably and all was very well. Couldn't have done better, and nice people to work with.”

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Posted 6 years ago

Thank you for the review Ian!

Posted 6 years ago

“You did a very good job”

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Posted 6 years ago

Thank you for the review!

Posted 6 years ago

“Very helpful and knowledgeable staff and a fantastic kitchen and worktop range. What more can you ask for.”

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Posted 6 years ago

Thank you for the kind review!

Posted 6 years ago

“As our three previous orders , always perfect”

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Posted 6 years ago

Thank you for the review!

Posted 6 years ago

“Poor follow up. Windows and doors fitted some years ago. Never been happy with doors. There was a manufacturing problem. Local guys who fitted doors were very good. However they are not available and other staff are not interested.”

Helpful Report

Posted 6 years ago

Hi there, Sorry to read your review. Could you please send further details to jack.michael@cairngormgroup.co.uk and then I will be able to investigate this further.

Posted 6 years ago

“Excellent service on the doors and windows which were fitted. The only problem we have had is one of the door seals was coming away from the frame at floor level and this was speedily re-affixed by a Technician.”

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Posted 6 years ago

Thank you for the kind review!

Posted 6 years ago

“Good customer care”

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Posted 6 years ago

Thank you for the review!

Posted 6 years ago

“Nice people to greet us on arrival. Toilets clean as always. Shame only one block was open. Great site next to the beach. Only down side is Aviemore is becoming quite expensive to stay compared to other sites around Scotland.”

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Posted 6 years ago

“The process was good from first contact to completion. Although there was some damage to a door frame this was replaced in good time.”

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Posted 6 years ago

Thank you for the review!

Posted 6 years ago

“Came on time very friendly and no mess”

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Posted 6 years ago

Thank you for your review!

Posted 6 years ago

“Very pleased with all the work done.Couldn't be happier good service a big thank you to Cairngorm and all the workmen involved.”

Helpful Report

Posted 6 years ago

Thank you for the kind review!

Posted 6 years ago

“Your company is absolutely shocking and customer service is a joke! I have advised family and friends never to use cairngorm in the future”

Helpful Report

Posted 6 years ago

Sorry to hear your review. if you can contact me directly at jack.michael@cairngormgroup.co.uk with further details we can investigate this further.

Posted 6 years ago

“I was mis sold solar panels, went through a very upsetting and lengthy process to fight to get my money back (went to arbitration and won, 100%) l am amazed that after all that passed between myself and your company, you would contact me. Someone has not done their homework, l would have thought l would have been removed from your records as it was very clear l was never going to deal with your company again.”

Helpful Report

Posted 6 years ago

“The whole experience was great and the installation guys were excellent and very knowledgeable and left my house in a very tidy state.”

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Posted 6 years ago

Thank you for the kind review! Glad we could help!

Posted 6 years ago

“Fantastic Customer Care and Kitchen Design from Islay in the Kitchen Department.”

Helpful Report

Posted 6 years ago

Thank you for the review! Glad we could help.

Posted 6 years ago

“Very good service thanks. Great value”

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Posted 6 years ago

Thank you for the review!

Posted 6 years ago

“its all good”

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Posted 6 years ago

Thank you for the review!

Posted 6 years ago

“Nightmare post installation process.”

Helpful Report

Posted 6 years ago

We are sorry to hear you had a bad experience and would welcome your feedback to our team. Please phone the Inverness Head Office on 01463 238 000 or email info@cairngormgroup.co.uk with the details of your issues so that we can improve our customer service.

Posted 6 years ago

Cairngorm Group is rated 4.1 based on 278 reviews