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Caledonian Travel Reviews

3.7 Rating 126 Reviews
A
Happiness Grade
A

Customer Service - Good

100.00%
Industry Average
Four ladies from the North East had a lovely holiday in Bournemouth during July at the beautiful sea front Royal York Hotel. We received excellent service from Mark our coach driver ensuring we had a great holiday.
posted 3 months ago - Anonymous
We found the hotel greatly improved at meal times with the bedroom recently decorated, clean with daily service.
posted 3 months ago - Barbara Baker
The restaraunt staff did their best & were very polite, but the service was a bit disorganised with some people waiting a long time between courses.
posted 5 months ago - Les Emmerson
Just got back from Llandudno a great break stayed at the new sorrento a lovely hotel staff very good the bus broke down on the way back home but Jim the driver pulled into a service station and rang the company and they another bus but the mechanic on the other bus fixed the problem and we were back on the in two hours a great holiday with my grandmaster she loved it we met some lovely people especially the two ladies that we sat with they were great xx
posted 6 months ago - Patricia hopper
We traveled to Bournemouth .The driver was excellent.He had only been working for you 3 weeks .very polite excellent customer service skills.the driver name was Thomas .excellent driver .He made our trip great from pick up .to going home .we stay at Carrington house hotel.Had a lovely stay .The food was good .staff was very nice and helpful.
posted 1 year ago - Anonymous
Enjoyed Windermere hotel holiday very much.single room very basic. No room service unless requested. Food good & plentiful. Driver Darren very helpful. Trips were badly planned. No sail on the lake included. Carlisle & Cockermouth were not impressive. Nicer places with more interest should have been included. All in all value for money 5 day break
posted 1 year ago - Rith Steel
Meals good, self service.
posted 1 year ago - Lynda
Our last trip to Blackpool for 5 days staying at the Savoy hotel was excellent. It was good value for what we paid. The food was excellent along with the service in the hotel.
posted 1 year ago - Anonymous