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Caledonian Travel Reviews

3.8 Rating 164 Reviews
A
Happiness Grade
A

Customer Service - Good

94.44%
Industry Average
Nec500 lovely scenery first hotel at gairloch was fine food hot service good.However the Royal hotel thurso was a different story.Food was cold serving system was awful .Not what you need after a long days travel also no hot water in our bathroom.The driver Clive was very good and informative .Shame about the 2nd hotel .
posted 3 weeks ago - Anonymous
Travelled with sister in law to London. Had a great time. Driver Dave was brilliant. So helpful and friendly. Hotel excellent with great meals and great value. Overall 2 night stay great value with 1st class service. Many thanks
posted 1 month ago - Linda Gulllon
FABULOUS STAFF TEAM ,THE FOOD WAS HOT AND WHOLESOME FOR MY VEGETARIAN DIET,TABLE SERVICE WAS SPOT ON AND WELL ORGANISED,WITH NO WAITING FOR THE FOOD TO BE SERVED DURING FOUR COURSES,PLEASE PASS ON OUR BEST REGARDS TO THE STAFF TEAM .
posted 2 months ago - JENN ROBSON
just had a fantastic holiday at the Torbay hotel Torquay ,the whole team are to be congratulated and especially the chef who paid great attention to our dietary needs during our stay, SUPER STAR INDEED,LOVELY ROOM, VIEW,FANTASTIC TABLE SERVICE ,AND THE HOTEL WAS JUST A MAJICAL CHRISTMAS THEME THROUGHOUT,PLUS THE WARM MULLED WINE AND MINCE PIES WERE A REAL TREAT ON ARRIVAL, OUR COACH DRIVER WAS QUITE SULLEN ,AND AT TIMES QUITE RUDE TO HIS TRAVELLERS,BUT HE DID GET US ALL SAFELY THERE AND BACK,THANK YOU FOR ANOTHER GREAT FEW DAYS AWAY WITH CALEDONIAN ONCE MORE,HAPPY TRAVELLERS,, JENN AND ALAN ROBSON
posted 4 months ago - JENN ROBSON
Four ladies from the North East had a lovely holiday in Bournemouth during July at the beautiful sea front Royal York Hotel. We received excellent service from Mark our coach driver ensuring we had a great holiday.
posted 8 months ago - Anonymous
We found the hotel greatly improved at meal times with the bedroom recently decorated, clean with daily service.
posted 9 months ago - Barbara Baker
The restaraunt staff did their best & were very polite, but the service was a bit disorganised with some people waiting a long time between courses.
posted 10 months ago - Les Emmerson
Just got back from Llandudno a great break stayed at the new sorrento a lovely hotel staff very good the bus broke down on the way back home but Jim the driver pulled into a service station and rang the company and they another bus but the mechanic on the other bus fixed the problem and we were back on the in two hours a great holiday with my grandmaster she loved it we met some lovely people especially the two ladies that we sat with they were great xx
posted 1 year ago - Patricia hopper
We traveled to Bournemouth .The driver was excellent.He had only been working for you 3 weeks .very polite excellent customer service skills.the driver name was Thomas .excellent driver .He made our trip great from pick up .to going home .we stay at Carrington house hotel.Had a lovely stay .The food was good .staff was very nice and helpful.
posted 1 year ago - Anonymous
Enjoyed Windermere hotel holiday very much.single room very basic. No room service unless requested. Food good & plentiful. Driver Darren very helpful. Trips were badly planned. No sail on the lake included. Carlisle & Cockermouth were not impressive. Nicer places with more interest should have been included. All in all value for money 5 day break
posted 1 year ago - Rith Steel