Calor Ireland Reviews

Name: Calor Ireland
Address: 7, Balloo Crescent, Bangor, Bangor
Rating: 4.59

4.6 Rating 2,188 Reviews

90 %

of reviewers recommend Calor Ireland

4.6

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product came faulty still waiting on the part”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Thomas. We will arrange for a member of our Customer Services Team to contact you regarding this.

Posted 3 years ago

“Information on website was incorrect and required buying an adapter for the part to work in Ireland, despite it being an '.ie' website.”

Helpful Report

Posted 3 years ago

“Happy with the BBQ supplied though there were cases of non aligned screw holes which made construction frustrating at times. There is a shortage of Propane camp gas cylinders in Dublin so we are using FLOGAS. My daughter was at home when delivered. The delivery driver simply rang the bell and left the heavy package at the front door when she answered. No effort was made to assist her. She had to leave it outside until her brother came home to lift it into the garden. This was rude and unsatisfactory behaviour by the delivery crew. Eamonn”

Helpful Report

Posted 3 years ago

Thank you for your feedback Eamonn, it is very important to us. We are pleased that you are happy with your BBQ despite the assembly process being more difficult than it should be. Unfortunately, due to COVID, a lot of drivers/couriers will only leave packages at the customer's front door. We apologise for any inconvenience this caused you.

Posted 3 years ago

“Lack of information”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Darren. We're sorry you feel that not enough information has been given. I can see our Customer Services Team have attempted to contact you twice in regards to this. Please don't hesitate to contact us if we can be of more assistance to you.

Posted 3 years ago

“My unit was delivered with wrong middle/ side parts.. unit endet up being to high for glass tube ... luckily my own builder had tools to shorten same and all working perfectly fine now. Unit is good enough quality, but would have been a nightmare to dismantle and send back!! Suggest quality control with manufacturers as guess it's coming from China....”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. This was a known error with a batch of the patio heaters and the supplier would have sent out the parts to you as soon as we would have informed them. We are glad to hear you were able to resolve the issue and apologies for any inconvenience caused.

Posted 3 years ago

“The process from Calor was brilliant, and great customer Service. However, the delivery company Fastway need to be changed. Lost the package, sent it to the wrong depot, ended up having to collect it myself despite paying for express delivery. If it wasnt for the delivery would have scored 5 stars”

Helpful Report

Posted 3 years ago

Thank you for your feedback Keith. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry you had issues with the delivery of your parcel, we will certainly raise this with the courier and pass on the feedback.

Posted 3 years ago

“My order of a Bulky BBQ got lost in transit was a Father’s Day present that was late. And I ended up having to buy more expensive item in order to fulfill Father’s Day gift promise Disappointing”

Helpful Report

Posted 3 years ago

Thank you for your feedback Donal, it is very important to us. We are sorry to hear that you did not receive your original BBQ and can see from our records that this was lost by our courier provider. Unfortunately, we were out of stock of the BBQ you had ordered and could only offer a more expensive model at a reduced cost. We apologise for any inconvenience this caused you.

Posted 3 years ago

“Very difficult to assemble with just one person. It does need 2 people to assemble.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is paramount.

Posted 3 years ago

“I find Calor great however they bump prices up substantially if not using as much but when you do use alot they dont lower again for at least a year. I dont recommend them and would move away if I had other options. What they are excellent at is knowing to top you up so you never run out.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Alice, it is very important to us. Unfortunately, these are reviews for the online shop only and relate to your recent purchase on our website. We can see that you are providing feedback for gas delivery so will pass this feedback on to the correct Department.

Posted 3 years ago

“quick delivery - one of the part I got will not fit”

Helpful Report

Posted 3 years ago

Thank you for your feedback Sean, it is very important to us. We are sorry to hear that one of your parts does not fit. A member of our Customer Service Team will be in contact with you to have this resolved.

Posted 3 years ago

“Responses queries were very slow to be answered and sometimes the same answer was given to a previous query even though I had updated my question. Difficult to find how to telephone someone when not getting e-mail answers”

Helpful Report

Posted 4 years ago

Thank you for your feedback Sean, it is very important to us. We are sorry to hear that there was a delay in the responses to your queries. Our Customer Service Team try to answer customer queries as quickly as possible but sometimes this may take a few days due to the volume of emails we are receiving currently. Our contact telephone number is on the website on our online shop's main page at the bottom under the Customer Service section. We apologise for any inconvenience this has caused you.

Posted 4 years ago

“Product came with a UK regulator. Even though domain and shipping address was ROI. Inconvenient.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Niall, it is very important to us. The product you have purchased comes with a Patio Gas Regulator which is only suitable to be used with a Patio Gas Cylinder. These regulators can be used in both the ROI and UK.

Posted 4 years ago

“The product arrived within the time parameters outlined. However I’ve since discovered that my friend purchased it for €150 from o’Reillys in Wicklow at the same time as I bought mine. I was very disappointed to hear this.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Anne, it is very important to us. We set all of our prices as competitively as possible and also include a Gas Voucher with this specific product.

Posted 4 years ago

“Delivery was good but the item was faulty,still waiting for replacement.Disappointing”

Helpful Report

Posted 4 years ago

Thank you for your feedback, Ina. I can see one of our Customer Services Team has attempted to contact you on several occasions but has been unsuccessful. We will keep trying to contact you, or if you wish, you can contact us.

Posted 4 years ago

“The diagrams were unclear which made assembly difficult.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Margaret. Customer satisfaction and providing a good quality service to all our customers is very important to us. We will pass the feedback regarding the instructions to the manufacturer and our sales team to see how we can improve this.

Posted 4 years ago

“I think it should have been clearer on the page that the patio heater required a lot of assembly! I'm stuck with a box in my hall waiting on four companies to come back to me to let me know if they provide this service!”

Helpful Report

Posted 4 years ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. We will pass the feedback regarding the instructions to the manufacturer and our sales team to see how we can improve this.

Posted 4 years ago

“I can't seen to redeem my 10 euro off voucher, no one will except it???”

Helpful Report

Posted 4 years ago

“Good product, but wasn’t delivered on time. Despite the response from Calor re 3-4 days, when I ordered online it stated 'order before 12pm for delivery the next day'. My delivery wasn't the next day, it was the day after even though I ordered before 12pm. When I emailed and called to check on the delivery status, I got no response.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, it is very important to us. We can see from our records that your order was placed on 7th January and was delivered on 9th January. Our standard free delivery is 3-4 working days and this is stated on our website to inform customers prior to ordering.

Posted 4 years ago

“Came with wrong connection to bottle”

Helpful Report

Posted 4 years ago

Thank you for your feedback Nick. Customer satisfaction and providing a good quality service to all our customers is very important to us. I can see one of our customer service team responded to you through our ticket system and hopefully this resolved your query and we are looking into this issue going forward.

Posted 4 years ago

Calor Ireland is rated 4.6 based on 2,188 reviews