Calor Ireland Reviews

Name: Calor Ireland
Address: 7, Balloo Crescent, Bangor, Bangor
Rating: 4.59

4.6 Rating 2,188 Reviews

90 %

of reviewers recommend Calor Ireland

4.6

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid 645 euro for a BBQ missing part passed on to other company wanted pictures of what's missing telling me it's going to take weeks to get sorted So new BBQ with 3 wheels having to put on block of wood to use. I should have been given a new one straight away as it's dangerous to move very unstable”

Helpful Report

Posted 3 years ago

Thank you for your feedback Eamonn, it is very important to us. We are sorry to hear that your BBQ arrived with a part missing for the wheel attachment. A member of our Customer Service Team has been alerted to this and will be in touch with you today to have this resolved as quickly as possible. We apologise for any inconvenience this has caused you

Posted 3 years ago

“I have sent a question, called customer service yesterday and told technical support would ring me I still have not heard anything. I have paid €420 for a patio heater that is not working. If I dont get a response today I will be escalating further.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Lynsey, it is very important to us. We are sorry to hear that you are having issues with your Patio Heater and that you have not yet had a call back from the Technical Team as arranged. Our Customer Service Team is chasing this up for you this morning and will be in touch with you to update you. I apologise for any inconvenience this has caused you.

Posted 3 years ago

“Very disappointing placed a order on the 7th May have only received half my order”

Helpful Report

Posted 3 years ago

Thank you for your feedback Patrick, it is very important to us. We can see that a member of our Customer Service Team has already been in touch with you regarding this and a trace has begun with the courier. We apologise for any inconvenience this has caused you.

Posted 3 years ago

“No instructions on bottle or in the box.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Donal, it is very important to us. Unfortunately, this product does not come with instructions. You just need to spray the liquid on the hose or fitting you wish to ensure no leaks are present in and check for bubbles. If bubbles appear then there is a leak present. We apologise for any inconvenience this has caused you.

Posted 3 years ago

“I have still not received my order and you want me to write a review. ???”

Helpful Report

Posted 3 years ago

Thank you for your feedback Alan, it is very important to us. These reviews are sent out on an automated service which we have no control over, unfortunately. We can see that your order was lost by the courier and due to us waiting on new stock to arrive a refund was processed. We apologise for the inconvenience this caused you.

Posted 3 years ago

“I am very disappointed with my product very hard to light ignite seems to be a problem with the gas coming through”

Helpful Report

Posted 3 years ago

“Incorrect item was delivered. 10mm instead of 9mm hose, also DOM was Mar 2019, enquiry to online chat said it would be a couple of month old. I phoned twice to explain and was fobbed off twice saying it would be collected by courier which has never happened. I was advised that 10mm would be ok it would squeeze on ok yet Flowgas website recommends not to use incorrect size gas hose. Overall a waste of time and effort, I have bought what I need elsewhere so I need a refund now, which I will try to do with my third phone call, after this I will ask my credit card provider to follow up. Regards Michael”

Helpful Report

Posted 3 years ago

Thank you for your feedback Michael, it is very important to us. We are sorry to hear that you had issues with your order and that there has been a delay in sorting this out for you. We can see from our records that you spoke to our Customer Service Team in the last hour and a collection has been arranged. We apologise for any inconvenience this has caused you.

Posted 3 years ago

“I do not have my item. It was sent to England!!! Still waiting...deplorable service.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Laura, it is very important to us. We are sorry to hear that you have not received your order. A member of our Customer Service Team will be in contact with you today to have this resolved. We apologise for any inconvenience this has caused you.

Posted 3 years ago

“ORDER PLACED ON 3RD APRIL - NEARLY THREE WEEKS LATER & STILL HAVE NOT RECEIVED MY ORDER (SO MUCH FOR 3-4 DAYS DELIVERY) & NO REFUND EITHER! THEY ARE NOT BASED IN REPUBLIC OF IRELAND (BASED IN NORTHERN IRELAND) - TOLD ME THEY SENT MY ORDER TO UK!! TRACKING NUMBER DIDN'T WORK & COMPANY CAN'T LOCATE MY ORDER! VERY POOR SERVICE. HAVE NOT HEARD A THING IN A WEEK!!”

Helpful Report

Posted 3 years ago

Thank you for your feedback John, it is very important to us. We are sorry to hear that you have not received your order. We can see from our records that your order was mistakenly sent to England by the courier and a trace is underway to locate your parcel and have it re-directed. A member of our Customer Service Team will be in contact with you to have this resolved. We apologise for any inconvenience this has caused you.

Posted 3 years ago

“It came without the gas hose I ordered. Tel number would not connect. Email address returned undeliverable. No other contact details to return this product”

Helpful Report

Posted 4 years ago

Thank you for your feedback John, it is very important to us. We are sorry to hear that your order arrived incomplete and that you have been unable to get through to us. A member of our Customer Service Team will be in contact with you to have this resolved. We apologise for any inconvenience this has caused you.

Posted 4 years ago

“I am so disappointed with the after service We failed to get our Patio heater working despite watching utube videos and rereading the manual We have rang 4 times and each time told a rep. Would be in touch After a number of days with 2 phone numbers provided no phone call. It is so frustrating We paid over € 400 and feel v let down. Would not recommend”

Helpful Report

Posted 4 years ago

Thank you for your feedback Mary, it is very important to us. We are sorry to hear that you are having issues with your heater and that you have not received a phone call as promised. A member of our Customer Service Team will contact you today to have this resolved. We apologise for any inconvenience this has caused you.

Posted 4 years ago

“When I received the gas ring I felt that there was a part missing because of the difficulty in balancing a pot on it. I contacted Hamiltons who said that the product was complete. They were not interested in my view that I felt that this product was an accident waiting to happen. I hope you people take note. I placed an old oven shelf rack over the ring which provides some assurance that the pot will not slip off. I think you need to review the Health and Safety risks that attach to this product. In addition many reviewers have stated that the paint that immediately melts and ruins their pots. It would have cost me €20 to send the thing back so that was not an option. I put 2 product reviews on Hamilton's web site that have not been published. This reflects very poorly on Calor. It will be interesting to see if you guys make any response to this!”

Helpful Report

Posted 4 years ago

Thank you for your feedback Paul, it is very important to us. I can confirm that there is no part missing from your boiling ring. The boiling ring you purchased is very large and is only suitable for larger pots. If a small pot is used on it this will make the pot unsteady. From the picture you have attached the pot you are using will not sit securely on the boiling ring due to its size.

Posted 4 years ago

“Cannot be contacted for after sales service phone doesent work joke sell you something and you can not get in touch with them worse than trying to phone a bank”

Helpful Report

Posted 4 years ago

Thank you for your feedback Patrick, it is very important to us. We are sorry to hear that you can not get through to our Customer Service Team. I can confirm that our phone line is working, however, we were closed for Good Friday and Easter Monday. I will have a member of our Customer Service Team contact you to have your issue resolved. We apologise for any inconvenience this has caused you.

Posted 4 years ago

“Placed an order for a bbq grill,received a patio heater rang to inform the company that I received the wrong order. My order of a bbq cannot be located and that someone else has clearly received my bbq and I their order in return. Still without bbq.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. We can see that one of our Customer Service Team has been in contact with you and is trying to resolve this as quickly as possible.

Posted 4 years ago

“Sub standard item was delivered and I immediately returned at my own cost and chasing my refund”

Helpful Report

Posted 4 years ago

Thank you for your feedback, it is very important to us. We can see from our records that a member of our Customer Service Team has been in contact with you regarding your return and refund. We are still waiting for you to contact your courier to track the item as we have not received it back into our warehouse.

Posted 4 years ago

“Came with few broken parts said would replace them but never got them”

Helpful Report

Posted 4 years ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. I can see you have been dealing with one of our customer service team who is trying to resolve these issues for you as quickly as possible.

Posted 4 years ago

“Still have not recieved Alan 087 2504116”

Helpful Report

Posted 4 years ago

Thank you for your feedback Alan. Customer satisfaction and providing a good quality service to all our customers is very important to us. I can see you have been in contact with one of our customer service team and they are currently investigating this issue with the courier, and hopefully, there will be a resolution as quickly as possible.

Posted 4 years ago

“It doesn't work”

Helpful Report

Posted 4 years ago

Thank you for your feedback Aisling, it is very important to us. We can see from our records that your product was collected, tested and refunded a couple of weeks ago. We apologise for any inconvenience this caused you.

Posted 4 years ago

“Hi, my order had not arrived. I was issued a refund without any information! Not a happy customer”

Helpful Report

Posted 4 years ago

Thank you for your feedback Agata, it is very important to us. We can see from our records that your parcel was returned back to us as undelivered. We apologise for any inconvenience this has caused you.

Posted 4 years ago

“Unfortunately have to leave a one star review. Ordered a gas burner but it came without the legs. I contacted customer service bu email but am yet to receive a reply 2 wks later. Had to fabricate my own to use the gas hob.”

Helpful Report

Posted 4 years ago

Thank you for your feedback David, it is very important to us. We are sorry to hear that your product arrived with parts missing. Unfortunately we can not find an email on our system where you have reported this to us. A member of our Customer Service Team will be in contact with you today to have this resolved. We apologise for the inconvenience this has caused you.

Posted 4 years ago

Calor Ireland is rated 4.6 based on 2,188 reviews