Calor Ireland Reviews

Name: Calor Ireland
Address: 7, Balloo Crescent, Bangor, Bangor
Rating: 4.59

4.6 Rating 2,188 Reviews

90 %

of reviewers recommend Calor Ireland

4.6

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on my order to deliver, have emailed twice and no reply!”

Helpful Report

Posted 2 years ago

Thank you for your feedback Noelle, it is very important to us. We are sorry to hear that you have not yet received your order or a response to your emails. A member of our Customer Service Team will be in contact with you today to have this resolved. We apologise for any inconvenience this has caused you.

Posted 2 years ago

“The heater I ordered does not work. I am still waiting for customer support 8 days after logging the problem with Calor customer support.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Cormac, it is very important to us. I am sorry to hear that your email was not responded to as quickly as we would have liked. We do try and respond to customers as swiftly as possible but unfortunately, due to a high demand in heater sales and questions regarding heaters, it is causing delays in our response times. We can see that our Customer Service Advisor has been in touch with you to have this resolved. We apologise for any inconvenience that has been caused.

Posted 2 years ago

“I am missing this item, DPD lost it, I emailed you but did not get a reply. DPD not helpful either.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Ronan, it is very important to us. We are sorry to hear that you did not receive your second order and can see that this is currently being looked into by our Customer Service Team as it is showing as delivered on the courier system. We apologise for any inconvenience that has been caused.

Posted 2 years ago

“I am missing one of the two items i purchased, I emailed you but did not get a reply, I got the camping stove but not the heater.”

Helpful Report

Posted 2 years ago

“Product is very good ordered cover for it but its missing !!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback Suwina, it is very important to us. We are sorry to hear that you did not receive your cover with your order but that this has since been resolved by our Customer Service Team. We apologise for any inconvenience this has caused you.

Posted 2 years ago

“Unfortunately the delivery driver was extremely inconsiderate, my parents are 82 and 81. He tried to leave the whole package outside the house. My dad asked him to bring it into the home. He reluctantly did then tried to leave the pallet on my dads driveway. He was beyond rude to my elderly parents”

Helpful Report

Posted 2 years ago

Thank you for your feedback Siobhan, it is very important to us. We are sorry to hear that the delivery driver was rude towards your parents and we will certainly pass this on to our courier provider to look into further. Unfortunately, the product your parents ordered is an oversized item and is delivered on a pallet. Pallet deliveries are kerb side only and the driver is not expected to take the pallet or the product into the customer's property. The driver also does not take the pallet away with them. This is stated on our website to inform customers prior to an order being placed. We do apologise for the way your parents were spoken to and for any inconvenience or upset that was caused.

Posted 2 years ago

“Being completely new to camping stoves I bought a Gaz 2 ring stove with grill. and paid for express shipping. This was fine but the gas bottles recommend for cooker are not compatible with the regulator they sent...it's very confusing and after paying for cooker plus 80euro for a camping Gaz bottle we arrived at site to find regulator not compatible with the bottle...so be careful as it seems the cooker works just as well on any bottle gas with the right regulator. Why print the recommended bottle on cooker box then supply a regulator that doesn't fit it without telling you??? Crazy. Then just to finish the whole sorry tale the regulator was broken. Seems like old stock they wanna ditch??? Because it was a Gaz cooker with Gaz bottled gas and a free Calor propane regulator? Faulty one to boot. Their response was you gotta read all the small print, except that's very annoying when it invalidates the big print . Why didn't they say free regulator doesn't fit the recommended Gaz bottle as stated on cooker? Big con.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us. I can see from our records you have been dealing with our customer service team who have explained where there has been some confusion. It is a Campingaz stove, however we are Calor Gas and so will provide regulators for our bottles which are available throughout Ireland.

Posted 2 years ago

“To whom it may concern, the appliance a barbecue arrived broken. LId dented and nobs broken. As of yet i have had no contact regarding replacement or refund.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Marie, it is very important to us. We are sorry to hear that your BBQ arrived damaged. We can see that a member of our Customer Service Team has been in contact with you and that this has been resolved. We apologise for any inconvenience that was caused.

Posted 2 years ago

“Came broken and still waiting for a reply from calor”

Helpful Report

Posted 2 years ago

Thank you for your feedback Kate, it is very important to us. We are sorry to hear that your product arrived damaged. We can see that this is being dealt with by our Customer Service Team and replacement parts are being sent directly from the manufacturer. We apologise for any inconvenience this has caused you.

Posted 2 years ago

“Not happy with product purchases - Sunred gas heater”

Helpful Report

Posted 2 years ago

Thank you for your feedback Orla. It is very important for us to ensure our customers are provided with the highest quality of service and products. I can see one of our Customer Service Team was in contact with you and you informed them the issue had been resolved, apologies again for any inconvenience caused.

Posted 2 years ago

“Can someone please get back to me about replacing a faulty heater.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Eamon, it is very important to us. We are sorry to hear that you are having issues with your Patio heater. We can't see anywhere on our records where this has been brought to our attention other than this review to allow us to rectify this for your sooner. A member of our Customer Service Team will be in contact with you to have this resolved. We apologise for any inconvenience this has caused you.

Posted 2 years ago

“It took 2 weeks to receive item after along of phone calls . Would not recommend”

Helpful Report

Posted 2 years ago

Thank you for your feedback, it is very important to us. We are sorry to hear that your delivery took longer than normal. We have looked into this and can see that the delivery took 7 working days rather than our usual 3-4 working days as stated on our website. This was due to the delivery service signing the job to the wrong depot which resulted in the pallet sitting delayed for a couple of days until it was brought to our attention. Once this was highlighted it was resolved as swiftly as possible. We apologise for any inconvenience the delay caused you.

Posted 2 years ago

“Purchased a 13Kw Patio Flame tower heater on line. The igniter/ burner section did not work, I was asked questions such as, " Did you put the battery in, is it in the correct way ". Then between Calor / Outback saying the other was responsible it two weeks of e-mails to get proper responce, which was " we don't have another one in stock we'll pick it up and refund you. A month wasted”

Helpful Report

Posted 2 years ago

Thank you for your feedback Brian. It is very important for us to ensure our customers are provided with the highest quality of service and products. I can see one of our Customer Service Team was in contact you and this issue was resolved, apologies again for any inconvenience caused.

Posted 2 years ago

“Spend your money elsewhere. when buying the 13kW Stainless Steel Gas Patio Flame Tower I had multiple issues with this product. First of all the parts were the wrong size. Then the gas burner was defective. each time had to be referred to the Manufacturer . I've had the product a month and can finally use it. When spending over 300 euro on a gas heater I would expect it to be perfect first time. Not to mention its a tedious job to but it together. (removing all the plastic from the parts was very time consuming)”

Helpful Report

Posted 3 years ago

Thank you for your feedback Martin, it is very important to us. We are sorry to hear that you had several issues with your Patio Heater, Unfortunately, as we do not keep spare parts, they had to come directly from the manufacturer. The protective plastic that covers the heater is for protection against marks and scratches. We are happy to hear that your issues have now been resolved and you are able to use your Patio Heater. We apologise for the inconvenience this has caused you.

Posted 3 years ago

“I will happily write a review when I finally receive all the correct pieces and the unit is working .”

Helpful Report

Posted 3 years ago

Thank you for your feedback Martin, it is very important to us. We are sorry to hear that you are missing items from your product and can see that the manufacturer forwarded out the initial part that arrived damaged quite quickly. However, we can see that you are still awaiting screws as these were not reported missing at the same time as the initial fault which has resulted in a delay. We apologise for any inconvenience this has caused.

Posted 3 years ago

“Disappointed how much I was charged😡”

Helpful Report

Posted 3 years ago

Thank you for your feedback, it is very important to us. We are sorry to hear that you are disappointed with the price you have been charged. We can see that you placed your order on our website and can confirm that all of our prices are displayed on the product page to inform customers prior to an order being placed. The product you ordered came with free pallet delivery so no charge was added on for any other service other than the product you purchased. We can also see that you received a free Calor Gas Voucher with your product.

Posted 3 years ago

“The customer experience was absolutely dreadful. My mother was unable to complete purchase and asked me to do it for her. I was first of all redirected to a third party payment gateway site which didn't work and then had to try again using paypal. The process took ages and I definitley would have given up if it was just for myself.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, it is very important to us. We are sorry to hear that you had issues placing your order. We have not had any other reports of payment issues on the website reported to us and have passed this on to our Marketing Team to look into further. We apologise for any inconvenience this has caused you.

Posted 3 years ago

“Useless I order propane regulator and few other things I Pay 9 euro for 2 day delivery - fast option my parcel arrive after a week with regulator for butane Useless, waste of money no support at all...”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Maciej. We've looked at the records, and it appears the order was delivered the next working day. A member of our Customer Services Team will contact you directly to rectify receiving the incorrect regulator.

Posted 3 years ago

“Got the product broken two times and third time with out accessories. Poor packaging.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Soji. We're sorry that your product arrived damaged on both occasions. We can confirm the accessories have been dispatched today. We apologise for any inconvenience caused.

Posted 3 years ago

“Product i purchased is good. Easy to use and gives out great heat. Delivery was excellent. However, you need to increase your voucher of €10 with new appliances. I was charged for the cost of the cylinder PLUS €30 as I did not have a refill (obviously as this was for a new appliance!). Plus your agent was not aware of the promo so I had to wait 15 mins whilst they called Calor. Not good enough and very disappointing service. I am hesitant to recommend for this reason.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Lorna, it is very important to us. The voucher that we send to customers for specific products is a complimentary gift and is not included in the price of the product. We are sorry to hear that the Calor Dealer you purchased your cylinder from was unaware of the voucher and apologise for any inconvenience this caused you.

Posted 3 years ago

Calor Ireland is rated 4.6 based on 2,188 reviews