Calor Ireland Reviews

Name: Calor Ireland
Address: 7, Balloo Crescent, Bangor, Bangor
Rating: 4.59

4.6 Rating 2,188 Reviews

90 %

of reviewers recommend Calor Ireland

4.6

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Write Your review

Tell us how Calor Ireland made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Calor Ireland 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item had signs of been previously opened. Scrapes on the inside of parasol. Cage bent in places. New uneven tape on box. Couldn't be bothered complaining.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Mark. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear there were issues with your order, however we can see from our records that this was not reported to us, so not allowing us the chance to resolve it. You can contact our customer service team to discuss this further and apologies for any inconvenience caused.

Posted 2 years ago

“BBQ arrived quickly and I can't wait to try it out. However I've been to multiple outlets now and I can't get a 6kg gas cylinder to fit inside it. Not an issue I was expecting....”

Helpful Report

Posted 2 years ago

Thank you for your feedback Mark. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear you are having issues locating a bottle, please click the link below to see all the suppliers in your area. https://www.calorgas.ie/retailers

Posted 2 years ago

“Disappointed that the product arrived damaged but the customer support afterwards from Sam was first class. Please pass on my thanks for making the exchange hassle free. 👍”

Helpful Report

Posted 2 years ago

Thank you for your feedback Ryan. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear that your order arrived damaged but pleased that you are happy with our service and our after-sales via our Customer Service Team.

Posted 2 years ago

“Calor delivered quickly. but... Useless. Total frustrating waste of money and time. I cannot get anybody to assist with the install and commission.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Marcus, it is very important to us. We are sorry to hear that you are having issues getting your product installed. Unfortunately, we are not responsible for the installation of products purchased from our online shop. We recommend you visit the RGII website to find a Registered Gas Engineer.

Posted 3 years ago

“The pigtail ends on the auto changeover do not fit Irish LPG cylinders. They are for UK cylinders.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Mark. Customer satisfaction and providing a good quality service to all our customers is very important to us. Both the Irish and UK fitting regulators are sold on the online shop and unfortunately, the one ordered was the UK version. Please call our Customer Service Team for advice on how to resolve this as easy as possible.

Posted 3 years ago

“I ordered gas boiling ring which was defective so i asked for replacement. However, despite i sent email and opened support ticket no one replied to me within two weeks time. Just after i called customer service my issue was processed and i received replacement third week since i opened this dispute. After all i am happy with product i bought, but customer support service was rather inadequate and poor compared to current standards.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Borislav. Customer satisfaction and providing a good quality service to all our customers is very important to us. Apologies for any delay in reply we had been working on a reduced staff but I can see one of our Customer Service Team has dealt with and resolved the issues.

Posted 3 years ago

“I wanted to buy a gas heater that uses the yellow 11.3kg bottle. I mistakenly (my own fault) purchased the mini to find that in the user directions with the heater delivered said I needed a 7kg bottle. Couldn’t find one locally (suppliers never heard of it) so I returned the heater and I am awaiting a refund. I then bought another heater that did use a 11.3 kg bottle but the regulator that was on the new heater didn’t fit the 11.3 bottle so I had to purchase and fit a new regulator. Delivery of both heaters was fantastic. It should be clearer about bottle size and regulator . I have told this to a few people and they all said they would expect a heater and regulator to fit a 11.3 kg bottle. If that is not what is on offer it should clearly say so. Hope comment is of benefit. Ger Power”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Ger. We're sorry you've had several issues with multiple products ordered from us. A member of our Customer Services Team will be in contact with you today to resolve this.

Posted 3 years ago

“Very disappointed to find that Calor has no showroom in Dublin, had to order my Provence from N.I. N.I. depot very helpful and processed the order.”

Helpful Report

Posted 3 years ago

Thank you for your review, Jim. We are happy to hear you found our staff helpful. Whilst Calor no longer operate gas appliance showrooms, there are local independent retailers who have gas appliances on display. The Calor online shop is available to customers nationwide.

Posted 3 years ago

“My first order and the product was adequate, but could have been in better condition on receipt.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Stephen. We're pleased you're happy with the service provided. I have requested a member of the Customer Services Team contact you regarding the condition of your heater.

Posted 3 years ago

“Very disappointed with delivery I placed my order on a Tuesday 10th and didn’t get my order till Thursday 19th .Very slow, I needed Gas for Saturday 14th.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, it is very important to us. We are sorry to hear that your order arrived two working days later than expected and for any inconvenience this caused you.

Posted 3 years ago

“The BBQ I ordered had parts missing so I cannot assemble or use. I'm still waiting on the parts with no communication from Calor. I understand that its not Calors fault that the parts were missing from the campingaz box but I would expect to be kept informed of when I should expect to receive the missing parts. Over a week now since I was assured the parts were ordered and I have received no parts or communication from Calor.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Chris. Customer satisfaction and providing a good quality service to all our customers is very important to us. Apologies for any delay, I can see one of our customer service team is dealing with this and working with Campingaz to get the required parts out to you as quickly as possible.

Posted 3 years ago

“I just wrote a review, where did it go??”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Nick. I've looked into this, and I'm unable to locate another review from you, unfortunately. Please do not hesitate to contact our Customer Services Team if we can assist you further.

Posted 3 years ago

“I ordered a 10 mm gas hose for a boat cooker, the old hose had an expiry date of 2009. When I ordered the hose I included a note which said Please ensure the hose is in date as it has to pass a marine survey. The hose that was sent expired in 2018 !!!, calor were happy to take it back but what a lot of messing around, still waiting for my refund, what would you like me to say in your review?”

Helpful Report

Posted 3 years ago

Thank you for your feedback William, it is very important to us. We're sorry the hose you've received was dated as 2018. I can see from your records that a refund has been raised on the system.

Posted 3 years ago

“Delivered quickly but parts missing for assembly ,when we contacted your office we were told it will be 3 weeks for missing items to arrive.. it only took 2 days to arrive !!!!!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, it is very important to us. We apologise for any inconvenience with the delay in spares. As we don't stock the spare parts here, they have to be delivered to us from France, which can take a couple of weeks. We are currently looking into ways of speeding up this process.

Posted 3 years ago

“I requested hose & clips necessary for connection within 24 hrs of placing order but these could not be added to my order -had to source them separately!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, it is very important to us. We can see that you sent an email in to our Customer Service Team and they advised you to contact us and highlighted that orders could not be held over. Unfortunately, if an order has already been processed for dispatch we are unable to make any changes. We apologise for any inconvenience this caused you.

Posted 3 years ago

“I received the wrong order firstly. I was supposed to receive the corrected order a few day later but this never happened. I called and I was told that someone forgot to send it out. It took 2 weeks in total to get my product. The person who forgot never even bothered to call me to apologise or anything.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Alan, it is very important to us. We are sorry to hear that you received the wrong products and that the correct products were delayed being sent out. We apologise for the delay and the inconvenience this caused you.

Posted 3 years ago

“After the first use, I left it soaking in water (normal procedure after making a rice in a paella pan) and now seems already rusty. I took some pictures, are like mustard-yellow spots all over the surface in contact with the water.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Maria, it is very important to us. We are sorry to hear that you are having issues with your Paella Pan. A member of our Customer Service Team will be in contact with you. We apologise for any inconvenience this has caused you.

Posted 3 years ago

“Delivery was quick and pricing was good, but the item was delivered at 7am in the morning on a pallet so there was 80kgs box on a pallet left behind my car which prevented me from being able to move my car to get to work. The tracking information provided for the delivery by calor pointed to a website with no tracking. The product itself seemed like great quality but there is an issue with how one of the parts fits during assembly. I've reached out to the manufacturer but haven't received any satisfaction yet.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, it is very important to us. We apologise that your pallet was left behind your car obstructing your departure to work, this will be passed on to the courier provider. A member of our Customer Service Team will be in contact with you to resolve your part issue and follow this up with the manufacturer on your behalf. We apologise for any inconvenience this has caused you.

Posted 3 years ago

“Having problems with my purchase for two weeks at this stage and still not resolved. The customer care is horrendously slow and lacking common sense. Just look at my email correspondence and you'll see why.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Koe, it is very important to us. We are sorry to hear that you are having issues with your product. We can see that our Customer Service Team has been in contact with you several times and recently spoke to you on the telephone to arrange a replacement regulator to be sent out. Unfortunately, we are experiencing a high volume of emails which is causing some delays in our response times however, our Customer Service Team is working their way through them as quickly as possible. We apologise for any inconvenience this caused you.

Posted 3 years ago

“I purchased a garden gas heater. The heater was delivered in kit form and required self assembly. The instructions were poor and connection to the gas pipe extremely difficult. On health and safety grounds, this product should only be supplied fully assembled. Brian Barry”

Helpful Report

Posted 3 years ago

Thank you for your feedback Brian, it is very important to us. Unfortunately, if the Patio heaters were sent from the manufacturer already assembled they would need to be transported separately on a pallet which would incur a significantly higher transport cost and present a higher risk of transportation damage. This cost would then be reflected in the purchase price for the customer. We will pass your feedback on to the manufacturer as they welcome customer comments.

Posted 3 years ago

Calor Ireland is rated 4.6 based on 2,188 reviews