Calor Ireland Reviews

Name: Calor Ireland
Address: 7, Balloo Crescent, Bangor, Bangor
Rating: 4.59

4.6 Rating 2,188 Reviews

90 %

of reviewers recommend Calor Ireland

4.6

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second review. Calor do not appear to have any after sales device at all. The catalytic heater that I bought is still very difficult to light and this renders the thing virtually useless. After numerous phone calls to Calor I am still no nearer to a solution. I keep being told to send the heater back but as I have constantly explained I do not have any packing for the thing and as you use a pretty useless carrier who incidentally threw the thing over a fence to deliver it which may or may not have damaged it, I have no confidence that the heater would arrive back with you safely and undamaged. Dealing with Calor has been a nightmare and I am a very dissatisfied customer. I have tried to speak to a manager but none is ever available I guess they are too busy dealing with numerous complaints! Please do something to resolve my complaints or do I have to go to the courts or the media to get some satisfaction.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Mr Padwick, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices. We are that you have been in touch with our Customer Service Team on a few occasions and we have tried to resolve the issue for you and collection and replacement has been offered. We are also aware that the problem is intermittent so please come back to us if it persists.

Posted 3 years ago

“Excellent service. A great product.. Have already recommended to others”

Helpful Report

Posted 3 years ago

Thank you for your feedback and your recommendation John, it is very important to us to ensure our customers receive top quality products and excellent service.

Posted 3 years ago

“I am very disappointed in the catalytic heater that I bought recently. The main problem is that it is very very difficult to light. No one at Calor was able to offer me any practical help or advice their only solution was to replace the heater but I only wanted a replacement if they could test one before delivering one to me. This appeared to be beyond their capabilities. Dealing with Calor has been a nightmare from beginning to end. It started when I placed the order on line. When I hadn't received the heater after one week I telephoned Calor to find that although the order was on their computer it had never been processed and I had to give my credit card details again. There were no instructions on how to fit the regulator with the heater and I eventually found instructions on YouTube. When I telephoned Calor to get advice on how to overcome the difficulties of lighting the heater the person who answered the phone although perfectly polite couldnt help me. He said he would investigate and call me back. Of course he didn't phone back so yet again I phoned Calor the next day to be told that they had the wrong phone number for me. The impression given is that the staff at Calor are a bunch of incompetents. The situation now is that I have a heater that I can light sometimes but not necessarily when I want to use it. I very much doubt that I would ever buy from Calor again.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Clive, it is very important to us. We are sorry to hear that you were experiencing problems with your heater We can see from our records and phone calls that your first order was placed on our website by yourself but did not come through the system correctly and no payment was taken so a second order was placed over the phone. You had reported to our Customer Service Team that you were having some difficulty in getting the heater to light. Our advisor gave some troubleshooting advice over the phone and lit a heater in our showroom to better advise you on the procedure. Our Customer Service Advisor was unable to return your call as the contact number you provided on your order had an extra digit in it. Our Customer Service Advisor last spoke to you 9 days ago and you advised them you had since got the heater to light and it seemed to be working fine. It was explained that if you had any further issues we would of course have the heater collected, tested and replaced if faulty. We have not heard back from you regarding any further problems with your heater. A member of our Customer Service Team will be in contact with you today to have this resolved.

Posted 3 years ago

“I’m st waiting for order”

Helpful Report

Posted 3 years ago

Hi Geraldine, we apologise for the delay. It appears our courier has sent your order to the UK in error. We can see a replacement order was dispatched and delivered.

Posted 3 years ago

“I don't think I will buy again from CALOR https://photos.app.goo.gl/EJJvi5icZhoYND8R8”

Helpful Report

Posted 3 years ago

Hi Stephan, We're sorry the parcel has arrived in this condition. It appears this would have happened in transit, unfortunately. It looks as though all the parts are contained within the bag. We will ensure this is reported to our courier.

Posted 3 years ago

“I paid for 2 day delivery and was waiting 7 days,rang customer service several times and they said they would get back to me,nobody got in touch,i found the parcel on the wall outside my house and was never notified of delivery,also was never offered the extra i paid for quick delivery back.”

Helpful Report

Posted 3 years ago

Thank you for your feedback John. Customer satisfaction and providing a good quality service to all our customers is very important to us. We have passed your feedback on to DPD and we will refund the extra you paid for the 2-working day delivery.

Posted 2 years ago

“The item purchased, a patio heater,was shipped with the incorrect parts. It was only when it was almost completely assembled would you jotice. The incorrect parts make it impossible to complete. What's more when I contacted Calor, they just passed the matter on to the another company stating they don't supply the items. This is very frustrating as one of the reasons for purchasing the item from calor gas direct,was due the reputation of the company. It seems they have washed their hands once the payment has been made.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We have had a look into the correspondence between you and our advisor. I have noted that our agent apologised for any inconvenience and has arranged for the missing parts to be dispatched to you directly from our supplier as spares aren't available from us directly. This should be resolved promptly for you.

Posted 3 years ago

“Unhelpful and disinterested response, condescend. Disgraceful lack of service Liam”

Helpful Report

Posted 3 years ago

Hi Liam, Thank you for your feedback. I'm sorry you've found our the service provided unhelpful. We will investigate this and ensure someone contacts you directly to rectify this.

Posted 3 years ago

“I received the product within 2 days of ordering approc26th June O/N 4000014631. The top hinges were incomplete and a replacement was promised on the 7th July. I have still not received this despite many emails. I cannot use the BBQ and I am understandably very disappointed”

Helpful Report

Posted 3 years ago

Hi Derek, I'm sorry you've not yet received the replacement parts. I have had a look into this, and I can see our Customer Services Team are investigating this and will be in contact with you soon. We apologise for the inconvenience caused.

Posted 3 years ago

“Excellent delivery service but the product instruction were very very poor. A number of parts were missing or wrong.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Ronan. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear you have had issues with the product you purchased, one of our Customer Service Team will contact you shortly to discuss it further. Apologies for any inconvenience caused.

Posted 3 years ago

“It does what it says on the box! Ordered my Cadac safari Chef 2 BBQ and it arrived 3 days later. Easy to assemble, simple to use and can be cleaned after each use very easily. Michael Sheehan”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Michael. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided.

Posted 3 years ago

“The ignition light does not work”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Peter. I'm sorry the ignition on the Cadac doesn't work. I've checked our records and it doesn't appear that you have reported this to us. I have arranged for a member of our Customer Services Team to contact you in regards to this.

Posted 3 years ago

“The gas heater we received had a damaged part. We didn’t open the box until 2 weeks after it arrived as we were working and didn’t have time to put it together. We discovered the broken part and rang Calor and they told us it’s our problem because we didn’t open the box within 24 hours so now we have to pay €80 on top of the €400 we already spent to get a replacement part that was broken when it arrived. I will never be shopping with calor gas and I would not recommend them to anyone that asks. I think the customer service is a disgrace. The box was just left at the front door by DPD and they drove off before knowing if anyone was home to take it in. The whole service is a shambles and the customer just doesn’t matter to them.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Martin, it is very important to us. We are sorry to hear that part of your Patio Heater arrived damaged. We can see from your telephone call that you reported to our advisor that the box had some external damage when the delivery was made. Unfortunately, our policy states that all damages need to be reported to us within 24hours to allow us to place a claim with the courier and have the issue rectified. This timeframe is on our website to inform customers when an order is placed. We apologise for any inconvenience this has caused you.

Posted 3 years ago

“Bought a gas BBQ online from Calor. Really poor product with much better available in most outlets”

Helpful Report

Posted 3 years ago

Thank you for your feedback, it is very important to us. We are sorry to hear that you are not happy with the BBQ you purchased. You can of course return the product back to us, within 30 days of purchase providing it has been unused for a refund.

Posted 3 years ago

“I still have not received said order!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, it is very important to us. We are sorry to hear that your parcel has not yet arrived. We can see that a member of our Customer Service Team is currently investigating this and will update you today. We apologise for any inconvenience this has caused you.

Posted 3 years ago

“Item ordered 6th June. I had to follow up as still not received within the agreed timeline 2 - 5 working days. Item sent via DPD to UK!!! Cancelled order and expected to receive a refund within a week. Still no sign of refund on 23rd June.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, it is very important to us. We are sorry to hear that your parcel did not arrive within the agreed timeframe. We can see from our records that you have been talking to a member of our Customer Service Team and have recently informed them the parcel was delivered to you despite us recalling it at your request. We can see that a collection has been arranged and a refund will be processed for you. We apologise for any inconvenience this caused you.

Posted 3 years ago

“I haven’t received a viable solution yet”

Helpful Report

Posted 3 years ago

Thank you for your feedback Sarah, it is very important to us. We can see from our records that you have been in communication with our Customer Service Team and that this has been resolved. We apologise for any inconvenience this caused you.

Posted 3 years ago

“The order that I placed was subject to fraud. The IT Security on Calor Kosangas sytem is not fit for purpose and is seriously deficient. Can you give me a phone number that works where I can talk to someone of sufficient authority so that I CAN GET COMPENSATED for monies deducted from my bank account by fraudsters. John Doody ++353 87 9412165”

Helpful Report

Posted 3 years ago

Thank you for your review. As confirmed in our email correspondence, we at Calor take security of our products very seriously. In addition to the standard offering of security by our market-leading platform provider, we also employ a robust range of security tools, including Firewall, website monitoring and automated patching. The type of scam you came across is called “smishing”, which occurs when a malicious text message is sent to your phone. This is outside of Calor’s control. It is recommended that any victims of this type of fraud report same to An Garda Síochána and their bank/credit card provider.

Posted 3 years ago

“I waited nearly 2 weeks for my order which should have been delivered in 3 - 4 working days”

Helpful Report

Posted 3 years ago

Thank you for your feedback Aidan, it is very important to us. We can see that your parcel was delayed with the courier and arrived on the 8th working day after it was dispatched. We apologise for the delay and any inconvenience this caused you.

Posted 3 years ago

“I have already written mails of complaint. Fastway Courier did not complete the shipping label properly. In any event my Eircode was included but that was not used to locate my address. It took 2 weeks to get the order delivered.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Anthony, it is very important to us. We are sorry to hear that your parcel was significantly delayed due to a label error and apologise for any inconvenience this caused you.

Posted 3 years ago

Calor Ireland is rated 4.6 based on 2,188 reviews