Calor Ireland Reviews

Name: Calor Ireland
Address: 7, Balloo Crescent, Bangor, Bangor
Rating: 4.59

4.6 Rating 2,188 Reviews

90 %

of reviewers recommend Calor Ireland

4.6

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Calor Ireland 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was delivered in a timely manner.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Sean. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.

Posted 3 years ago

“Good but the ads I now get on my phone are insane”

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Posted 3 years ago

Thank you for your feedback Matthew, it is very important to us. We are sorry to hear that you are receiving ads on your phone and recommend that you clear your cache.

Posted 3 years ago

“Website was good/easy to use. Product (a barbecue) arrived promptly and we are satisfied with it”

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Posted 3 years ago

Thank you for your feedback Michael, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.

Posted 3 years ago

“Happy with service”

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Posted 3 years ago

Thank you for your feedback Simon. Customer satisfaction and providing a good quality service to all our customers is very important to us.

Posted 3 years ago

“The service from Calor was excellent in terms of the order and dispatch process. I wish that I could say the same about the delivery process through DPD. I had 2 orders from Calor delivered by DPD during the previous few weeks, on both occasions DPD sent me a text with a delivery window indicated, on both occasions I stayed in to able to accept the delivery, on both occasions just before the end of the delivery window their tracking service was amended to say that they had attempted to deliver but I wasn’t in and they hadn’t been able to contact me, both of these entries were complete LIES. On both occasions I contacted the DPD office in Westmeath who arranged for the delivery to be completed that day. It appears that all DPD were doing was to create a paper trail in order to suggest that they were delivering in time when in fact they were not.”

Helpful Report

Posted 3 years ago

Thank you for your feedback John, it is very important to us. We are sorry to hear that you had issues with your delivery time slots and that these were changed at the last minute. We will pass this on to our Account Depot for them to investigate further with the depot that dealt with your delivery. We apologise for the delay and the inconvenience this has caused you.

Posted 3 years ago

“I bought Cadac Chef2 , it wasn't very well illustrated what /if QR (quick Release was used .bought a regulator which converts to canister HP use, but ending up cutting off the crimped fitting to put on quick release with jubilee clip ,while I have seen the QR regulators on other sites. Prices much the same as other places BUT their shipping was unreal , ordered afternoon and had next day ,Overall an "easy pleasant experience ,would shop here again ( some fittings/adapters are little overpriced.”

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Posted 3 years ago

Thank you for your feedback Peter, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.

Posted 3 years ago

“Received my patio heater Very efficient delivery Did not receive my calor gas vouchers towards the purchase of gas cylinder When I rang regarding this I was told they would be forwarded to me Never received them Regards”

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Posted 3 years ago

Thank you for your feedback Deirdre, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process. We are sorry to hear that you did not receive your Calor Gas Voucher. We will pass this on to our Customer Service Team to look into and resolve.

Posted 3 years ago

“Good service 👍”

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Posted 3 years ago

Thank you for your feedback Sean. Customer satisfaction and providing a good quality service to all our customers is very important to us.

Posted 3 years ago

“I found it easy to find the options I was looking for. Got good information and when I ordered the product I was advised a date for delivery and the product arrived 4 days before the date advised. Overall very satisfied with the porcess and the prpoduct”

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Posted 3 years ago

Thank you for taking the time to share your feedback with us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process. Thanks for your trust, and we hope to see you again soon!

Posted 3 years ago

“Great”

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Posted 3 years ago

Thank you so much for the positive rating, Sean. We're delighted that you're happy, and we're looking forward to serving you again!

Posted 3 years ago

“website was good easy to navigate and the goods arrived on time had one issue with the burner assembly , the casting on the air adjustment area was rather rough and raised so the adjuster didn't slide properly ,fixed it by using a metal file ,now it works perfectly”

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Posted 3 years ago

Thank you for your feedback Michael, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process. We are sorry to hear that your product arrived and needed you to fix it by filing down an area.

Posted 3 years ago

“Timely delivery. Slight transport damage to BBQ inside packing. Calor €10 voucher via email would be an improvement. Assembly instructions did not match the way some items are packaged. Slow technical assembly required. Good price and value product.”

Helpful Report

Posted 3 years ago

Dear Robert, thanks for taking the time to share your feedback with the community and us. We're sorry that you weren't completely satisfied with your order. We appreciate your feedback, and if there is anything further you would like to share, feel free to reach out.

Posted 3 years ago

“...Good Service...”

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Posted 3 years ago

Thank you so much for taking the time to leave us a positive rating. We really appreciate your business and hope to see you again soon.

Posted 3 years ago

“Second time I ordered through calor Ireland, good and fair prices, quick delivery. Received a wrong product among the three items I bought, I wonder if I could make a return and get a refund, for this product. The other items are very good quality and functiona.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Thiago, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order. A member of our Customer Service Team has been in contact with you with return instructions.

Posted 3 years ago

“Very happy with the service and delivery. The item I purchased which fit okwas a little bit short if you have a longer version I would be Happy to purchase same thanks 😊”

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Posted 3 years ago

Thank you for your feedback Thomas, it is very important to us. We do stock a longer pigtail. https://shop.calorgas.ie/essentials-35-gas-pigtail-w20.html

Posted 3 years ago

“Great experience buying the barbecue. It arrived quickly, and in very good condition for such a bulky item. But I do have an open query with Customer Service, which I submitted online, asking where I could buy the 6kg gas cyclinders, as none of my local outlets have them in stock. This query has remained unanswered for a week now. So I am disappointed that I have got no response on that”

Helpful Report

Posted 3 years ago

Thank you for your feedback Ian, it is very important to us. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided. We are sorry to hear that you had to wait for a response to your online question. We can see that a member of our Customer Service Team has already responded to this. We apologise for any inconvenience this has caused you.

Posted 3 years ago

“I've given 4 stars because of problem with shopping tracking. No option to track your order so didnt know exactly when it would be delivered. Other than that there was no issue and happy with my order.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Justyna, it is very important to us. Customer satisfaction and providing a good quality service to all our customers is very important to us. Unfortunately, live tracking is not currently available for pallet deliveries only, however, we are currently working with our courier provider to offer this service in the near future. We apologise for any inconvenience this has caused you.

Posted 3 years ago

“I bought the can recommended on the website and it turned out to be incompatible. I then had to order the correct one online as no local stockist carries it. It was a pain. Otherwise very happy! 5/5 quality products 5/5 fast delivery 4/5 fair prices 2/5 poor website information”

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Posted 3 years ago

We are happy that you had a good experience overall, but we are sorry to hear that you received the wrong product recommendation. We would like the opportunity to investigate your feedback further. Would you please reach out to us with some more information? Thank you again for your review, and we look forward to seeing you soon!

Posted 3 years ago

“Paid for delivery within 2 days, ordered Friday, 23rd April, delivery date was given as Tuesday, 27th April, only arrived the following day... Granted, only €2.40 for the faster delivery time so no big issue, but do not promise an actual date... I realize deliveries might be delayed due to Covid... Again, do not offer it, 3 - 5 days Standard would have been fine, too if I would not have been given the option”

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Posted 3 years ago

Thank you for your feedback Ralph, it is very important to us. We are sorry to hear that your delivery was a day later than expected. This does happen occasionally but most times our deliveries are on time. A refund for the extra you paid will be refunded back to you. We apologise for any inconvenience this has caused you.

Posted 3 years ago

“Good service”

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Posted 3 years ago

Thank you for your review, Tomas. It is very important to us to provide a good quality service to all our customers. We hope to see you again soon!

Posted 3 years ago

Calor Ireland is rated 4.6 based on 2,188 reviews