Calor Ireland Reviews

Name: Calor Ireland
Address: 7, Balloo Crescent, Bangor, Bangor
Rating: 4.59

4.6 Rating 2,188 Reviews

90 %

of reviewers recommend Calor Ireland

4.6

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Calor Ireland 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent an ordinary on-off unit rther than the thermostat one I ordered and paid for and it had to be replaced.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Aoife; it is very important to us. We are sorry to hear that you were sent the wrong heater model, but we are glad that this was rectified quickly. We apologise for any inconvenience that was caused.

Posted 1 month ago

“Had a problem with the gas heater supplied. Would not light . Calor gave me the contact number for the local representative who never returned my calls. I also contacted Hamiltons who promptly organised collection of faulty heater.and repaired same. Service from Calor extremely poor. Service from Hamiltons very good.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. It is very important to us. We are sorry to hear about the issue you had with the appliance. We can see a member of our customer service team booked the earliest collection possible, and the appliance was returned to us. It was tested by a gas-safe registered engineer, the fault was repaired, and the appliance was returned. We are sorry for the time and inconvenience it caused.

Posted 2 months ago

“Nowhere near as good as the models made years back. Doesn’t feel great heat even seating next to it and I’m sure it is using more gas”

Helpful Report

Posted 4 months ago

Thank you for your feedback. It is very important to us. The heater you ordered is the Blue Flame heater. This is a convective-style heater. It draws in cold air at the bottom and feeds it through the burner to release warm air from the top. It is not a radiant heater like the original ceramic brick version that would radiate the heat around the room. We explain the difference to customers so they are aware of the different types of heaters before ordering and select the version that is right for them. The Blue Flame heater has a 4.2kW burner with a gas consumption rate of 315 grams per hour at its maximum heat setting. This is the same consumption rate as a radiant heater.

Posted 4 months ago

“I ordered a Tomahawk BBQ from the Calor website. It arrived in no time which was fantastic. Relatively straightforward to put together, again which was great. The only down side was that screen that goes to the front of the BBQ has no pre drilled holes which meant fitting it was a problem. I had to drill holes in the screen myself to fit it which was disappointing.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. It is very important to us. We are sorry to hear about the issue with the screen. We have reported it to the product manufacturer. We are glad you were able to resolve it and apologise for the time and inconvenience it caused.

Posted 11 months ago

“First heater 3kw cathalitic fails to start. We really struggled with it for 45min and nothing. It was impossible to get it going. Ordered right away another model for my grandma. The Camilla 4.3kWh which is fab. Real warm and so easy to start but arrived dented up by DPD who tossed it over a 6ft gate. I have called again and now waiting for the 3kwh model this last whole week to be pick-up by DPD. I hope this gets resolved soon. I will not be paying anything more. I have called 3 times and explained it to 2 different people. I do not want two heaters...just one that actually works and is easy to start up by a 88 year old. I am happy with the Camilla 4.3kwh model..but the other one I do not recommend, very difficult to light up.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, it is very important to us. We are sorry to hear that you had issues with your first heater and that your second heater was damaged by the courier. We can see that you are in communication with our Customer Service Team and the original heater is being collected.

Posted 1 year ago

“Hi, product received in timely fashion, however something wrong with it. When on higher mode working well, when on mode 5 or lover very strong gas smell present.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is very important to us.

Posted 1 year ago

“I purchased a gas room heater and it's quick to heat up large rooms but I do find that it gives off a smell that's not great. It's safe as I have carbon monoxide alarms near by but I'm hoping this smell goes away.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. It is very important to us. There will always be a smell with gas heaters. Gas is being burned inside the unit, the combustion process is happening. It all depends on how it would affect you. If you have had gas heaters before, you will not notice it. If you have not, we would advise visiting someone who has one before purchasing.

Posted 1 year ago

“Third time I bought for poor people. One had a broken wheel, last one ,metal gard at back missing. Thanks”

Helpful Report

Posted 1 year ago

Thank you for your feedback . Customer satisfaction and providing good quality products to all our customers is very important to us. We have checked your orders, and the third heater you ordered differs from the first two. The manufacturer does not supply it with a metal guard at the back of the heater, instead, it is supplied with a plastic cylinder support strap to support the gas cylinder.

Posted 1 year ago

“First time I used a gas heater as I’ve got a cold room. Heats up really quickly but I’m getting a gassy smell - is that normal with this unit?”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is very important to us. There can be a gas smell with gas heaters. Gas is being burned inside the heater. The combustion process is happening. This can affect some customers, were others will not notice it. We recommend visiting someone with a gas heater before purchasing so you are aware of its suitability.

Posted 1 year ago

“I was happy with the product initially, however after a few days of use I began to have intermittent issues, the pilot light will not stay on and the heater cuts out after about 30 minutes. I have emailed info a few times with no response as I want to ensure I am using the unit correctly or if there is a fault with my unit.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Jason, it is very important to us. We are sorry to hear that you are having issues with your heater. A member of our Customer Service Team will be in contact with you today to resolve this.

Posted 1 year ago

“Tight hose”

Helpful Report

Posted 1 year ago

Thank you for your feedback. It is very important to us. The end of the 8mm hose can be softened in warm water making it easier to push onto an 8mm nozzle. It can take a bit of force to attach for the first time.

Posted 1 year ago

“In fairness, your delivery and indeed your driver, were punctual and in the latter's case efficient and tidy. My rating is a reflection on the obscene expensiveness of oil. My wife and I are OAPs and finding it difficult at trhe best of times.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, however, you have come through to the online appliance store. We will certainly pass your feedback on to the correct department.

Posted 1 year ago

“Hi there … very pleased with the ordering and delivery process. The delivery drivers communication in advance of delivery was excellent. We are delighted with the product and have it in use! It is working brilliantly. One thing just to note about a possible fault please see attached pictures of bent rack … the metal seems stressed so don’t think it’s meant to be like this ? Thanks Calor”

Helpful Report

Posted 1 year ago

Thank you for your feedback Maria, it is very important to us. We are sorry to hear that a part of your BBQ is defective. A member of our Customer Service Team will be in contact with you to have this resolved. We apologise for any inconvenience that has been caused.

Posted 1 year ago

“Im happy with order but i didnt recieve hose are connerion with order i thought it sholud have come with it but happy with the actual item im unable to try the otem untill i can get hose an connection”

Helpful Report

Posted 1 year ago

Thank you for your feedback Kevin, it is very important to us. We are glad to hear that you are happy with your order. Unfortunately, the hose and regulator do not come with these products and have to be purchased separately.

Posted 1 year ago

“Trying to contact supplier but having difficulty , one box was damp inside and glass cracked in one tube”

Helpful Report

Posted 2 years ago

Thank you for your feedback Joseph. Customer satisfaction and providing a good quality service to all our customers is very important to us. I can see from our records that one of our Customer Service Team has been in contact with you and is trying to resolve the issue. Apologies for any inconvenience caused.

Posted 1 year ago

“Eventually got the gas heater working but it took a long time. Customer service is excellent”

Helpful Report

Posted 2 years ago

Thank you for your feedback Brenda. Customer satisfaction and providing a good quality service to all our customers is very important to us. There is a warranty on these products and I can see one of our Customer Service Team has been in contact with you to resolve this. Apologies for any inconvenience caused.

Posted 2 years ago

“Gas heater is flimsy and castors awful. Works ok”

Helpful Report

Posted 2 years ago

Thank you for your feedback Mark, it is very important to us to provide a good quality service to all our customers. We have passed your feedback onto the manufacturer.

Posted 2 years ago

“Great service really fast delivery time, unfortunately, the after service is poor. I tried calling the number on the delivery docket to report the damage to the front of the cabinet but no answer, tried again the next day before I used it still no answer. Working well, great heat from panels.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Colm. Customer satisfaction and providing a good quality service to all our customers is very important to us. There is a warranty on these products so one of our Customer Service Team will contact you shortly as we can not see where this issue has been reported to us. Apologies for any inconvenience caused.

Posted 2 years ago

“The "universal" regulator fitting I purchased from "calor gas.ie" was not compatible with my Irish Calor Gas bottle. Perhaps this could be highlighted in the product description for future reference.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Seamus. Customer satisfaction and providing a good quality service to all our customers is very important to us. One of our Customer Service Team will contact you shortly as we can not see where this issue has been reported to us. Apologies for any inconvenience caused.

Posted 2 years ago

“No hose or connector I'm not happy about that”

Helpful Report

Posted 2 years ago

Thank you for your feedback Catherine, it is very important to us. Unfortunately, the product you purchased does not come with a hose and regulator, these need to be purchased separately. It does state on the product specification on our website that this product is not supplied with a hose and regulator. We also have a handy guide under the product's optional extras to assist customers in choosing the correct hose and regulator for their product.

Posted 2 years ago

Calor Ireland is rated 4.6 based on 2,188 reviews