CampfireCycling.com Reviews

Name: CampfireCycling.com
Address: 15 E. Toole Ave., Tucson, Arizona
Rating: 4.89

4.9 Rating 1,402 Reviews

98 %

of reviewers recommend CampfireCycling.com

Company Reviews

Metrics

Info

4.9

Based on 1,402 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

800-717-2596

Email:

info@campfirecycling.com

Location:

15 E. Toole Ave.,
Tucson
Arizona
85701

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CampfireCycling.com 5 star review on 14th December 2024

Christopher Vinson

CampfireCycling.com 5 star review on 23rd November 2024

Anonymous

CampfireCycling.com 5 star review on 15th November 2024

Anonymous

CampfireCycling.com 5 star review on 16th September 2024

Ricky Pimentel

CampfireCycling.com 5 star review on 25th August 2024

Wren Muro

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent experience with Campfire Cycling, from ordering to delivery: smooth, simple and very fast. Will certainly oder again.”

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Posted 3 years ago

“CampfireCycling.com had a rare and obsolete part for my trailer. They also were very reasonable with their shipping price and were quick to get the parts to me. Well done team!”

Helpful Report

Posted 3 years ago

“Never received my order. Sent an email asking for a shipping date, was told it was delivered. Apparently it's my problem. Your idea of customer service is to sell me another one at 50% off. Ill eat the original cost and shop else where. Thanks for nothing. Ric”

Helpful Report

Posted 3 years ago

The FedEx tracking for this package shows that it was delivered to the customer's address. Once a package is delivered, we consider it the customer's responsibility to handle receiving it. Yes, packages are occasionally stolen or misplaced. As a business, we do not consider it to be our responsibility as to what happens to a package after it has been verified to have been delivered by the delivery company. When a package is stolen or otherwise misplaced after its verified delivery, we do want to do what we can reasonably do to help out by offering a replacement at 50% off the retail cost. Additionally, we do attempt to file a claim on the package and if somehow money is reimbursed by the shipping company, we refund this back to the customer.

Posted 3 years ago

“If I had space for a”

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Posted 3 years ago

“I had a really positive experience with CampfireCycling.com. The item I bought was back ordered (which was noted on the website) and when I called to make a change to the order I was able to reach someone easily. The rep I spoke with was efficient and friendly. They were able to accommodate my change and give me an updated timeline. I was really happy with the customer service (and the product itself).”

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Posted 3 years ago

“They had the screws I needed to repair my panniers and I got a free matchbook too!”

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Posted 3 years ago

“Shipped everything promptly and handled order great. Very happy with their service. Definitely will buy from them again.”

CampfireCycling.com 5 star review on 25th July 2021

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Posted 3 years ago

“Toby, shop manager, rocks. And he knows his stuff. Yeaaaaaa”

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Posted 3 years ago

“I ordered my item (Revelate Nano Panniers) and I received confirmation that the order shipped, including a tracking number, just a half hour later. My order arrived very promptly and they even sent a Campfire Cycling patch. No complaints at all, I love the panniers and I had a great experience shopping online at Campfire Cycling. Hoping to visit the store one day.”

CampfireCycling.com 5 star review on 18th July 2021

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Posted 3 years ago

“Great experience navigating the website and finding what I needed. Fast shipping as well!”

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Posted 3 years ago

“Took my daily commuter in for some much needed TLC, and a few small upgrades. Toby did an amazing job, and clearly cares a lot about doing things right. The bike rides better than new. It’s tough to access the shop right now with all the construction but totally worth it.”

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Posted 3 years ago

“The team is great at troubleshooting and generally helping out. I had an issue with the international shipping charges and they ironed out a fairly straightforward workaround. Campfire stock great gear so it's win-win!”

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Posted 3 years ago

“Excellent service, fast shipping. The front rack it's a must for my next adventure. Very well made and sturdy.”

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Posted 3 years ago

“Excellent service with fast shipping. I ordered the Surly front rack for my touring bike and received it a few days later. Super happy with my rack & the pricing was excellent as well. I'm ready to roll out for my self-supported cycling tour now.”

CampfireCycling.com 5 star review on 24th June 2021

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Posted 3 years ago

“The product description was spot on, great photos of the product and the shipping was very fast.”

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Posted 3 years ago

“Great responsive customer service and professionalism throughout my purchase.”

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Posted 3 years ago

“Great service! Toby was super helpful!”

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Posted 3 years ago

“This is a great, high quality locally owned mountain bike shop, with fun, friendly & helpful staff!”

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Posted 3 years ago

“I stumbled upon Campfire Cycling by accident. I wish I had done so much earlier. They were every helpful. Late on a Friday, they checked their inventory for the panniers that I was looking for, and yes, they had two sets in stock. They shipped them out quickly. I even enjoyed a fun conversation with them about bike touring in the 80s and 90s, where we have pedaled in the same locations. Thanks for being the unique bike shop that you are. Kevin K”

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Posted 3 years ago

“Online response was quick!”

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Posted 3 years ago

CampfireCycling.com is rated 4.9 based on 1,402 reviews