“I have tried cannasmack from a local retailer and fell in love almost instantly! I love the simple ingredients of the product and they have a delicious smell! Another big thing I love about Cannasmack is the healing properties, my lip was cracked and wishing a day it was healed! Absolutely amazing!”
“My order never arrived and I’ve received no response over the phone or from 2 emails I’ve sent. It’s beven over 2 weeks and tracking shows a shipping label was created, but the items never arrived at USPS. Very frustrating. At this point I’ll have to call my credit card company and dispute the charge. I will never order from this company again.”
Hello Marla:
I am so sorry that your order arrived 2 weeks after you placed your order. I see that you placed your order on December 14th, it was shipped on December 16th, and did not arrive until January 3rd. From the tracking history it seems that it was held by USPS a few times due to hazardous weather conditions that prevented the package from being in transit.
I am so sorry for the inconvenience you experienced, I wish I could do something about weather delays but that is 100% out of my control 😊. As a small woman-owned business it is so important for me to make sure our customers are happy, I hope you give us a chance again in the future.
Hello Alison:
I am so sorry that you experienced delays with your order, I looked into this further, I see you placed your order on December 13th, your order shipped on December 16th, and was delivered on January 3rd. After a careful audit I see that it was held by USPS twice due to hazardous weather conditions that prevented the package from being in transit. I also issued you a full refund since I could not check the tracking link myself without calling USPS, it seems to have been an error on their end.
“I absolutely LOVE CannaSmack and their products. I discovered one of their lip balms a couple of years ago, and I finally got some more to add to my collection! The only brand I trust, honestly. Love it and keep up the great work!”
“I first bought CannaSmack lip balm when vacationing in California. It was a multi-pack and I loved all the flavors so much! Since then I've ordered more online and it always arrives promptly. I live in Wisconsin with all types of weather and these are the best lip balms I've ever used.”
“Never disappointed in Cannasmack! This was my first direct order, I usually order through Amazon. Service was great, shipping was fast and prices were unbeatable! Products are amazing!! I order for my boyfriend and he won't use anything else, he's a chapstick addict so that's saying a lot!”
