“this is a non us based company. delivery was scheduled for 3 weeks ago an I still have not gotten my product due to customs issues. I do not recommend this company nor will I ever buy from them again.”
“Had we seen the reviews on this site we might not have chosen Canvaschamp for our first canvas print. That would have been a shame because were very happy with the result. We're not experts but we thought the colours and quality of the printing were spot on. Communications were answered promptly. The production of the print was completed within a day of approving the proof and shipping from India to our Canadian address took less than a week. The only potential downside would be the skimpy packaging which provides very little physical protection. Fortunately Fedex delivered our print in perfect condition so we have no complaints about packaging. We plan to order again from Canvaschamp.”
“Product arrived damaged after shipping from India. Reached out to customer service 7 different times via 4 different methods and can’t get a single reply. Avoid this company.”
“I ordered two things to include in a silent auction basket, thinking they would arrive in time once seeing the estimated delivery date. I had a little bit of wiggle room and figured if they were a couple days late, no problem. Not only was shipping slow once they were finally shipped (they came from India), they weren't even shipped until after the estimated delivery date. They were almost 2 weeks late and could not be included in the basket. The playing cards were great, but the fleece blanket wasn't the best quality. I will end up keeping these for myself, but it was a waste of money for the auction basket.”
“Please do not buy from them!!
I have had the most horrible experience with canvas champs India.
First of all my order was delayed without any information and then when it finally arrived, it was completely different from what I ordered. I ordered a customised 3D lamp and got a frame instead. Worse, the frame that was sent to be is not usable at all, the acrylic plate doesnt even fit in the frame! The customized text was also not added.
Their customer service is ridiculous, the calls are not being picked, the live chat is no useful, the mails have not been responding. I even tried reaching out on Instagram. Nothing works! They even deleted my comment on Instagram, and they might block me soon. Please do not fall for the good reviews on their website as they delete all the bad ones. I hope my comment stays here and they don't delete it.
Although i would say the packaging and the quality was good but if it doesn't fit in the frame it's of no use right?
I got the lamp customised as a gift. My Rs.1060 have been wasted and it's not even worth giving it now.”
“Horrible quality. I ordered a Metal print and the colors were completely wrong and the print quality is out of focus. Do NOT order from this company. They say they have many locations (US, Canada etc...) but shipping is from India and you will wait a while to get your order.”
“HORRIBLE! RIP OFF!
INDIAN company operating as a CANADIAN company!
This is how I received the print:
- Shipping package was open and damaged
- Print was damaged and scratched off
- Horrible print quality (not to mention no wall mounting structure)
- FEDEX even supplied a note that they had received the package open
I sent in pictures attached here for proof and asked for refund.
They keep sending me emails from different FAKE names: Larry, Troy, Perry, Maxwell, Lawrence asking how I want the refund even though I kept telling them to refund back to original card. Just wasting time by deploying delay tactics.
After weeks of back and forth this is their response:
“Regarding your refund request, as the order was shipped and delivered, we are unable to offer a refund.””
“These guys are total rip off artists. Paid my money and then they said my item was still in the basket. Took 9 days to get a response, ruining Christmas, and 3 weeks to get my money back.”
“Extremely disappointed with the product quality. The wrapping around the corners, rectangular shape and the wooden frames are all below par quality. Hope there was an option to return these products. Will never recommend Canvas Champ to anyone. Absolutely disheartened and hope others don’t go through our experience.”
“Ordered personalized socks for co-workers on Dec. 5th. Estimated delivery by 12/16. They have not delivered and still say “In Production”.
Emailed with order numbers asking for an update and their reply was a stock email asking for the order number. Clearly a delay tactic.
Thinking I may have been scammed and my product never was or is being made.”
“Ordered a few thousand dollars worth of metal prints in November. Said they will be delivered December 2. Nothing. I looked up the ordered and it had notes that it was waiting to be approved. I had approved it back in November. I tried calling. Their website says “Talk to a live person, 24 hours a day”. That’s a complete lie. No one answers, puts you on hold immediately, then after 20 minutes says leave a message. Major Red Flag! It’s a scam website. Don’t order. I am currently trying to get my credit card refunded.”
“Taking ages to deliver the item.
When contacted them, this was their reply
“ Due to a backlog of an overwhelming number of orders, many orders are delayed and currently in various stages of production.
Our production team is sincerely dedicated to dispatching orders to meet deadlines. A delay in the delivery can be expected. Once your order is dispatched, you will be notified via email””
“I wish I had read the reviews before I bought. What a joke yeah the prices are good but I got mugs and there for the size of a child not what I was expecting. And the clock I bought was made so badly that the pieces were falling off. What a waste of money and what a waste of Christmas time that now I can't replace.”
“Worst website! I couldn’t put a shipping address different from the billing address so I tried to cancel. I hit the cancel button and about an hour later I got a charge. I called to resolve the problem and you’re telling me there’s no water here I paid for it. Their chat was no help at all! He kept asking me to email them a screenshot of the charge. I am not sharing my credit card statement with anyone! Now, I have to dispute the charge!”
“I ordered prints and a few umbrellas . Site says I would receive this is 5-7 business days. That did not happen. It was impossible to get a response from them. The ChatBOT is useless, email customer service has the exact same response at chatBOt and finally after 3 days of calling and holding the line for 30-40 mins at a time the voice on the other side has the same response- Your goods are under production and will be shipped soon. After wasting 2 weeks on something I needed a week ago I gave up and have now requested a refund. I would never suggest this company to anyone for printing their Photographs. You have many trusted choices which I am going with now. Big big mistake to try out a new company after reading about its history. Always good to talk to someone rather than read reviews, who have worked with them. Even after reading mine, please do confer with someone who has used them.
My take. Don't ! god to a physical store or a known brand.”
“Terrible quality products, shipping later than first told, and no customer service or replies to any attempt to contact them. Please everyone report them to the BBB!”
“I ordered 2 canvas prints with mounting adhesive strips. I received the canvas prints yesterday and one of them looks like it was installed on a frame that is not smooth (pictures attached. There are lines and ridges in the frame underneath. The adhesive strips on the back do not look like pictured on the website and they were sloppily placed. The adhesive side in one of the strips was already exposed and no longer sticky (pictures attached). I paid $1.99 for each mounting set so it wasn’t very expensive but I didn’t get what I paid for and was shown on the website.
The website promised “ships in 24 hours, they were in “printing” for 3 days. Then I received a shipping notification from the carrier, the shipment was coming from India from a company I didn’t recognize, it didn’t have Canvas Champ anywhere in the info. Canvas Champ didn’t send me any email updates for my order so I was in the dark unless I went and checked the order status on the website myself. I looked up the name of the company in the shipment info and found that it’s located in India, no indication of what the company did that I could find easily. I had to make a guess that it was Canvas Champ. They arrived on time but because of the quality of the product I received and my experience with Canvas Champ in general, I won’t be ordering from this business again.”
“Terrible!
Sent a beautiful red and purple sunset in for a metal print. They cut out all the colorful definition and reduced it to nothing. Absolutely pathetic.
Will NEVER do business with this POS company.”
“Like other reviewers here, we received canvases that were sized incorrectly (and one print from another), making them unusable. Company flat out refuses to refund even though landing page of website says if customer isn’t satisfied there is a free refund. They cite an FAQ deep on their website that says prints can vary -/+ one inch in size, and they really give you the runaround with the utmost contempt. We are taking action through our CC company.”
