Capital One Reviews

Name: Capital One
Rating: 1.30

1.3 Rating 266 Reviews

8 %

of reviewers recommend Capital One

Company Reviews

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Metrics

1.3

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Capital One 1 star review on 21st November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve always been someone who prefers to solve things on my own, but this time was different. What started as a small issue on my platform slowly turned into weeks of frustration and uncertainty. I tried everything I could think of, but nothing worked. Just when I was about to give up, I came across ERF. and from that moment, everything began to shift. Their team approached my situation with patience, empathy, and professionalism that immediately put me at ease. They didn’t just rush to fix the problem; they listened, explained, and made sure I understood each step. It was more than technical support — it was human support. By the time everything was resolved, I realized the real difference wasn’t just in the solution they provided, but in how they made me feel understood and valued throughout the process. It reminded me that sometimes, reaching out for help isn’t a sign of weakness — it’s a step toward peace of mind.”

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Posted 3 days ago

“Morris Meihua helped me see clearly again — with their support, I regained confidence and direction and felt ready to move forward with renewed energy.”

Capital One 1 star review on 15th November 2025

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Posted 1 week ago

“Mrs. Doris Ashley’s support helped me rediscover clarity and confidence, enabling me to refocus my goals and move ahead with a strong sense of purpose.”

Capital One 1 star review on 14th November 2025

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Posted 1 week ago

“Huge thanks to Michael and drew for being such a genuine source of support during a tough time. I didn’t just need answers—I needed reassurance, and they gave me both. Every step of the process was handled smoothly and thoughtfully. They took time to really understand my situation and never made me feel rushed or judged. You can tell they truly love what they do and care about people. I’m so grateful for their patience, professionalism, and heart.”

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Posted 1 week ago

“I am writing to express my frustration with the handling of my recent issue. What should have been a straightforward and professional process turned into a stressful experience due to delayed communication and a lack of initiative from your team. Instead of making progress, the support process created additional confusion and wasted valuable time. This experience has raised concerns about your company’s commitment to customer satisfaction. I hope this feedback encourages your team to make the necessary improvements to ensure smoother, more responsive support in the future. I would also like to note that I am relieved TORRECIT/COM was able to resolve the issue promptly and effectively”

Capital One 4 star review on 13th November 2025

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Posted 1 week ago

“They responded promptly, communicated clearly, and handled the matter effectively. My money was swiftly reimbursed, and everything was put right. Outstanding service from beginning to end.”

Capital One 1 star review on 12th November 2025

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Posted 1 week ago

“They responded promptly, communicated clearly, and handled the matter effectively. My money was swiftly reimbursed, and everything was put right. Outstanding service from beginning to end.”

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Posted 1 week ago

“They don’t just solve problems, they redefine what exceptional digital customer care looks like”

Capital One 1 star review on 31st October 2025

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Posted 3 weeks ago

“They don’t just solve problems, they redefine what exceptional digital customer care looks like”

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Posted 3 weeks ago

“They don’t just solve problems, they redefine what exceptional digital customer care looks like”

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Posted 3 weeks ago

“They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution.”

Capital One 1 star review on 30th October 2025

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Posted 3 weeks ago

“They were very professional and empathetic from the first time I contacted them. They gave clear, detailed instructions at every stage of the process, listened intently to every detail, and responded quickly. Their genuine attention was what most impressed me; they made sure that the solutions they offered actually fit my circumstances, rather than just offering them. Their competence, kindness, and consistency transformed what seemed like a tense situation into one of comfort and self-assurance.”

Capital One 1 star review on 27th October 2025

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Posted 3 weeks ago

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Posted 3 weeks ago

“The transaction was processed successfully.”

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Posted 1 month ago

“Withdrawal processed without any complications.”

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Posted 1 month ago

“I couldn’t believe how efficiently they handled everything their help was exactly what I needed.”

Capital One 1 star review on 15th October 2025

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Posted 1 month ago

“I couldn’t believe how efficiently they handled everything their help was exactly what I needed.”

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Posted 1 month ago

“I couldn’t believe how efficiently they handled everything their help was exactly what I needed.”

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Posted 1 month ago

“I was able to get an amazing assistant. I’m so excited”

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Posted 1 month ago

“They combine top-level skills with genuine integrity”

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Posted 1 month ago

Capital One is rated 1.3 based on 266 reviews