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Capital One Reviews

1.3 Rating 273 Reviews
7 %
of reviewers recommend Capital One
1.3
Based on 273 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 91%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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Capital One 1 star review on 5th December 2025
Erin Attwell
Capital One 1 star review on 4th December 2025
Viktoria Lange
Capital One 1 star review on 1st December 2025
Rachel Lawson
Capital One 1 star review on 17th October 2025
Jade Eva
Capital One 1 star review on 13th October 2025
Ashley Quin
Capital One 1 star review on 13th October 2025
Jade Eva
Capital One 1 star review on 12th October 2025
Darren Luis
88
Anonymous
Anonymous  // 01/01/2019
“Following several setbacks, I’ve at last come across a team that truly keeps its word.”
Capital One 1 star review on 5th December 2025
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Posted 3 days ago
In moments of crisis, you truly learn the value of trust. When my investments were at risk due to a security breach, I needed someone who could respond quickly and with complete expertise. That’s exactly what Thomas Mitchell delivered. They didn’t just stop at fixing the issue—they implemented a thorough plan to ensure my security moving forward. Their swift action, detailed communication, and thoughtful approach showed me that they care about more than just solving problems. They care about my peace of mind. I’m grateful to have them as my trusted partner.
Capital One 1 star review on 4th December 2025
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Posted 3 days ago
In moments of crisis, you truly learn the value of trust. When my investments were at risk due to a security breach, I needed someone who could respond quickly and with complete expertise. That’s exactly what Thomas Mitchell delivered. They didn’t just stop at fixing the issue—they implemented a thorough plan to ensure my security moving forward. Their swift action, detailed communication, and thoughtful approach showed me that they care about more than just solving problems. They care about my peace of mind. I’m grateful to have them as my trusted partner.
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Posted 3 days ago
I was dealing with a difficult issue that left me uncertain about what steps to take next. While searching for reliable help online, I discovered ERF through several strong recommendations. I decided to reach out, and their quick, professional response immediately set them apart. The team listened carefully, asked thoughtful questions, and made sure they fully understood my situation before offering any advice. Their professionalism and genuine concern gave me confidence and reassurance throughout the process.
Capital One 1 star review on 1st December 2025
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Posted 6 days ago
With their guidance, my withdrawal issue was resolved seamlessly. I’m sincerely thankful for their help.

Capital One 1 star review on 29th November 2025
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Posted 1 week ago
The entire transaction process was seamless from start to finish. Every step was handled with care, clarity, and precision, giving me full confidence throughout. What I appreciated most was the sense of reliability — everything happened exactly as expected, without delays or confusion. It’s rare to find such consistency and attention to detail, and this experience truly reflected both trust and excellence..
Capital One 1 star review on 28th November 2025
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Posted 1 week ago
Their help made all the difference; my withdrawal issue was handled quickly and without any complications.

Capital One 1 star review on 26th November 2025
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Posted 1 week ago
I’ve always been someone who prefers to solve things on my own, but this time was different. What started as a small issue on my platform slowly turned into weeks of frustration and uncertainty. I tried everything I could think of, but nothing worked. Just when I was about to give up, I came across ERF. and from that moment, everything began to shift. Their team approached my situation with patience, empathy, and professionalism that immediately put me at ease. They didn’t just rush to fix the problem; they listened, explained, and made sure I understood each step. It was more than technical support — it was human support. By the time everything was resolved, I realized the real difference wasn’t just in the solution they provided, but in how they made me feel understood and valued throughout the process. It reminded me that sometimes, reaching out for help isn’t a sign of weakness — it’s a step toward peace of mind.
Capital One 1 star review on 21st November 2025
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Posted 2 weeks ago
Morris Meihua helped me see clearly again — with their support, I regained confidence and direction and felt ready to move forward with renewed energy.
Capital One 1 star review on 15th November 2025
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Posted 3 weeks ago
Mrs. Doris Ashley’s support helped me rediscover clarity and confidence, enabling me to refocus my goals and move ahead with a strong sense of purpose.
Capital One 1 star review on 14th November 2025
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Posted 3 weeks ago
Huge thanks to Michael and drew for being such a genuine source of support during a tough time. I didn’t just need answers—I needed reassurance, and they gave me both. Every step of the process was handled smoothly and thoughtfully. They took time to really understand my situation and never made me feel rushed or judged. You can tell they truly love what they do and care about people. I’m so grateful for their patience, professionalism, and heart.
Capital One 1 star review on 14th November 2025
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Posted 3 weeks ago
I am writing to express my frustration with the handling of my recent issue. What should have been a straightforward and professional process turned into a stressful experience due to delayed communication and a lack of initiative from your team. Instead of making progress, the support process created additional confusion and wasted valuable time. This experience has raised concerns about your company’s commitment to customer satisfaction. I hope this feedback encourages your team to make the necessary improvements to ensure smoother, more responsive support in the future. I would also like to note that I am relieved TORRECIT/COM was able to resolve the issue promptly and effectively
Capital One 4 star review on 13th November 2025
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Posted 3 weeks ago
They responded promptly, communicated clearly, and handled the matter effectively. My money was swiftly reimbursed, and everything was put right. Outstanding service from beginning to end.
Capital One 1 star review on 12th November 2025
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Posted 3 weeks ago
They responded promptly, communicated clearly, and handled the matter effectively. My money was swiftly reimbursed, and everything was put right. Outstanding service from beginning to end.
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Posted 3 weeks ago
They don’t just solve problems, they redefine what exceptional digital customer care looks like
Capital One 1 star review on 31st October 2025
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Posted 1 month ago
They don’t just solve problems, they redefine what exceptional digital customer care looks like
Helpful Report
Posted 1 month ago
They don’t just solve problems, they redefine what exceptional digital customer care looks like
Helpful Report
Posted 1 month ago
They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution.
Capital One 1 star review on 30th October 2025
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Posted 1 month ago
They were very professional and empathetic from the first time I contacted them. They gave clear, detailed instructions at every stage of the process, listened intently to every detail, and responded quickly. Their genuine attention was what most impressed me; they made sure that the solutions they offered actually fit my circumstances, rather than just offering them. Their competence, kindness, and consistency transformed what seemed like a tense situation into one of comfort and self-assurance.
Capital One 1 star review on 27th October 2025
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Posted 1 month ago
They were very professional and empathetic from the first time I contacted them. They gave clear, detailed instructions at every stage of the process, listened intently to every detail, and responded quickly. Their genuine attention was what most impressed me; they made sure that the solutions they offered actually fit my circumstances, rather than just offering them. Their competence, kindness, and consistency transformed what seemed like a tense situation into one of comfort and self-assurance.
Helpful Report
Posted 1 month ago
Capital One is rated 1.3 based on 273 reviews