Capital One Reviews

Name: Capital One
Rating: 1.31

1.3 Rating 262 Reviews

8 %

of reviewers recommend Capital One

Company Reviews

Questions

Metrics

1.3

Based on 262 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Capital One 4 star review on 13th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am writing to express my frustration with the handling of my recent issue. What should have been a straightforward and professional process turned into a stressful experience due to delayed communication and a lack of initiative from your team. Instead of making progress, the support process created additional confusion and wasted valuable time. This experience has raised concerns about your company’s commitment to customer satisfaction. I hope this feedback encourages your team to make the necessary improvements to ensure smoother, more responsive support in the future. I would also like to note that I am relieved TORRECIT/COM was able to resolve the issue promptly and effectively”

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Posted 11 hours ago

“They responded promptly, communicated clearly, and handled the matter effectively. My money was swiftly reimbursed, and everything was put right. Outstanding service from beginning to end.”

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Posted 2 days ago

“They responded promptly, communicated clearly, and handled the matter effectively. My money was swiftly reimbursed, and everything was put right. Outstanding service from beginning to end.”

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Posted 2 days ago

“They don’t just solve problems, they redefine what exceptional digital customer care looks like”

Capital One 1 star review on 31st October 2025

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Posted 1 week ago

“They don’t just solve problems, they redefine what exceptional digital customer care looks like”

Helpful Report

Posted 1 week ago

“They don’t just solve problems, they redefine what exceptional digital customer care looks like”

Helpful Report

Posted 1 week ago

“They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution.”

Capital One 1 star review on 30th October 2025

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Posted 2 weeks ago

“They were very professional and empathetic from the first time I contacted them. They gave clear, detailed instructions at every stage of the process, listened intently to every detail, and responded quickly. Their genuine attention was what most impressed me; they made sure that the solutions they offered actually fit my circumstances, rather than just offering them. Their competence, kindness, and consistency transformed what seemed like a tense situation into one of comfort and self-assurance.”

Capital One 1 star review on 27th October 2025

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Posted 2 weeks ago

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Posted 2 weeks ago

“The transaction was processed successfully.”

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Posted 3 weeks ago

“Withdrawal processed without any complications.”

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Posted 4 weeks ago

“I couldn’t believe how efficiently they handled everything their help was exactly what I needed.”

Capital One 1 star review on 15th October 2025

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Posted 4 weeks ago

“I couldn’t believe how efficiently they handled everything their help was exactly what I needed.”

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Posted 4 weeks ago

“I couldn’t believe how efficiently they handled everything their help was exactly what I needed.”

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Posted 4 weeks ago

“I was able to get an amazing assistant. I’m so excited”

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Posted 1 month ago

“They combine top-level skills with genuine integrity”

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Posted 1 month ago

“Withdrawal process carried out successfully, everything was handled quickly and without complications.”

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Posted 1 month ago

“Your dedication and professionalism throughout this process have been invaluable. Thank you for your teamwork, insight, and effort — they’ve truly made a difference.”

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Posted 1 month ago

“Your dedication and professionalism throughout this process have been invaluable. Thank you for your teamwork, insight, and effort — they’ve truly made a difference.”

Helpful Report

Posted 1 month ago

“Your dedication and professionalism throughout this process have been invaluable. Thank you for your teamwork, insight, and effort — they’ve truly made a difference.”

Helpful Report

Posted 1 month ago

Capital One is rated 1.3 based on 262 reviews