Capital One Reviews

Name: Capital One
Rating: 1.31

1.3 Rating 265 Reviews

8 %

of reviewers recommend Capital One

Company Reviews

Questions

Metrics

1.3

Based on 265 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Capital One made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Capital One 1 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your dedication and professionalism throughout this process have been invaluable. Thank you for your teamwork, insight, and effort — they’ve truly made a difference.”

Capital One 1 star review on 11th October 2025

Helpful Report

Posted 1 month ago

“Your dedication and professionalism throughout this process have been invaluable. Thank you for your teamwork, insight, and effort — they’ve truly made a difference.”

Helpful Report

Posted 1 month ago

“Your dedication and professionalism throughout this process have been invaluable. Thank you for your teamwork, insight, and effort — they’ve truly made a difference.”

Helpful Report

Posted 1 month ago

“They were patient and genuinely committed.”

Helpful Report

Posted 1 month ago

“Always supportive and helpful with technical support and solutions”

Capital One 1 star review on 10th October 2025

Helpful Report

Posted 1 month ago

“Always supportive and helpful with technical support and solutions”

Helpful Report

Posted 1 month ago

“Always supportive and helpful with technical support and solutions”

Helpful Report

Posted 1 month ago

“Their support gave me comfort, and I’m thankful for the effort they invested in me.””

Helpful Report

Posted 1 month ago

“I sincerely appreciate your dedication and professionalism during this process. Your efforts have made a real impact, and I’m grateful for the commitment and care you’ve shown along the way.”

Helpful Report

Posted 1 month ago

Helpful Report

Posted 1 month ago

Helpful Report

Posted 1 month ago

“They combine top-level skills with genuine integrity”

Helpful Report

Posted 1 month ago

“I was impressed by how carefully they handled my case — no rush, just real effort to fix things the right way”

Capital One 1 star review on 9th October 2025

Helpful Report

Posted 1 month ago

“Withdrawal action completed smoothly.”

Capital One 1 star review on 8th October 2025

Helpful Report

Posted 1 month ago

“Their team responded almost instantly, offered clear guidance, and took the time to truly understand what I was going through. They were patient, attentive, and genuinely committed to finding a solution that worked for me.”

Capital One 1 star review on 7th October 2025

Helpful Report

Posted 1 month ago

Helpful Report

Posted 1 month ago

“They combine top-level skills with genuine integrity. ”

Capital One 1 star review on 5th October 2025

Helpful Report

Posted 1 month ago

“The transaction was processed successfully.”

Capital One 1 star review on 4th October 2025

Helpful Report

Posted 1 month ago

“I love Kohl's but their new credit card holders, Capital One, are very unprofessional and will ask for very personal bank information. I made a payment on the 1st that wasn't due until the 15th as I do every month because I'm retired with a fixed income. The minimum payment was $29 so I paid that until later when we were gonna pay off the card. I get an email stating that my account has been suspended. I also get it on their app saying that I need to resolve the issue. There has been no report of fraud or questionable charges on my account. They sent me to the fraud department to verify my bank account that I have paid them from since switching over to Capital One from their inhouse financing: all because I made a payment to the card. Upon calling the bank they told me that my suspension was due to: too many payments, too large of a payment, my authorized user was the one who made the purchase and the bank account wasn't in their name, they needed to make sure that I had enough monies in the account to pay the amount of $29, ect. I'm pretty sure there were more reasons, but I am having a hard time processing all these outrageous reasons to remember the other ludicrous reasons. They also asked me for a picture ID (I'm assuming a drivers license since the representative was not from America), my full SSN, and a complete unredacted bank statement from all the banks listed as a payment method. I was on the phone for over 5 hours with them on various different occasions to try to resolve the issue. I finally spoke to the "manager" after the last representative was very condescending in his tone to me. This individual finally told me that I was "randomly selected to get their bank reconfirmed." I am not sure I believe this story since they have already demonstrated that they lie and say a plethora of other reasons. She at least got me on the phone with one bank that actually verified the account with some issues from that bank that has been dealt with, but could not with my other bank who didn't bye into their questionable behavior and wanted to speak with me before they would give them any affirmation. Which lead us to the only other form that Capital one will use to confirm that I actually owned the account and that's a full unredacted bank statement with all my income and payments visible to them. I never once missed a payment, paid late, or even reported anything to fraud so I am not sure why the fraud department would be calling to reverify a payment account that has been used several times to make payments on this card. I now cannot use a card for this store that has all my rewards points associated with it and where you get Kohl's cash from. I'm very disenchanted with this whole process and can never shop at Kohl's because their credit card company is so unscrupulous as to want all my personal information that can be used to commit fraud from the very department that is supposed to protect a client from having fraud. The payments have been posted from my accounts as well, so my banks have honored all of my authorized payments which also attest to the fact that by virtue of payment, they are indeed my accounts. For the fraud department to want to verify my account makes it doubly suspicious.”

Helpful Report

Posted 1 month ago

“Their team is knowledgeable, responsive, and focused on achieving the best outcomes for their clients”

Capital One 1 star review on 3rd October 2025

Helpful Report

Posted 1 month ago

Capital One is rated 1.3 based on 265 reviews