Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.95

2.0 Rating 305 Reviews

23 %

of reviewers recommend Capitec Bank

Company Reviews

Questions

Metrics

2.0

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

Visit Website

Write Your review

Tell us how Capitec Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Capitec Bank 4 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why bank with a bank that gives you 0 options to reverse a double payment? The just "advise" you it is a civil matter now . Truly pathetic ...changing banks as soon as posdible”

Helpful Report

Posted 2 years ago

“Second month in a row now were wages have not been released. Phoned the bank Saturday morning 24 September 2022 they very quick to say its not there fault but service is defiantly becoming worse, I work for a large company all wages were paid on Friday everybody received there pay from different banks including Tyme bank that only started yesterday. Weekly wages that get paid on a Friday always used to reflect for the guys same day usually no later that 20H00 now it only reflects on the Saterday,Capitec there is a problem do something about it.I will be contacting standard bank today and have all wages changed for the guys transferred to standard bank”

Helpful Report

Posted 2 years ago

“I was at Capitec Bank Stone Ridge yesterday at about 17h45, Thankyou so much to Daisy and Kay for being so patient with me and their service was warm and friendly All the questions that I asked they answered me and we just had a good time. It was pleasing to deal with them. Thank you Thato”

Helpful Report

Posted 2 years ago

“Oparating while the is load shedding, Lebo offered me a good customer service”

Helpful Report

Posted 2 years ago

“Service was very good”

Helpful Report

Posted 2 years ago

“They are good on their services, and helping people.”

Helpful Report

Posted 2 years ago

“I'm satisfied”

Helpful Report

Posted 2 years ago

“Good day...I just received the best service ever. I visited Capitec Bank at Colombine square, Jhb south earlier on and was assisted by Shelton... a very friendly consultant who helped me with my loan application. He showed so much interest in his job. Thank you for your services...”

Helpful Report

Posted 2 years ago

“Very terrible service at capitec, I can hear lot of people give praises to this terrible bank, wait until you get scammed, I have been waiting for 3 months now, nobody is taking my case serious.”

Helpful Report

Posted 2 years ago

“Good day...I just received the best service champion ever. I visited Capitec Bank Pretoria Andries earlier on and was assisted by Lucia...a very friendly consultant who helped me with my loan application and i must admit all the consultants where quite friendly, Thank you for your services...”

Helpful Report

Posted 2 years ago

“I am currently overseas Capitec informed me to get a new card and an internet dongle for internet banking. Anyway so they debit my account block my previous card and tell me that you now have a new card and you may send somebody to collect your card just send an the person's Identity document. hahaha guess what my sister went today to collect my card just then being refused to collect it how crazy is that? Very very very bad service at Capitec they dnt even deserve a one star rating they should get half a star”

Helpful Report

Posted 2 years ago

“I visited Capitec Forest Hill yesterday, where I received an excellent, memorable, TP Kekana unforgettable service, attended by a Lady with the name Mamiki on her name tag, she explained exactly what i needed and sent me to the guy on Teller number 9, who was equally excellent. In less than few minutes all I wanted was done. I was overjoyed I even forgot to check the Teller's name. All my previous doubts and frustrations with Capitec were gone. Thanx to those two. 083 684 2777”

Helpful Report

Posted 2 years ago

“I was assited by Yolanda at Springs Avenues and her service was excellent, she was friendly and very informative.”

Helpful Report

Posted 2 years ago

“Capitac service just bad, firstly my replacement card was not working and now my *120 can't transfer money. Gikigiki no notifications anymore. I just regret for being part of capitec😏😏😏”

Helpful Report

Posted 2 years ago

“Great service from Frans . Keep it up”

Helpful Report

Posted 2 years ago

“Long ques….. few ATM’s ….. What’s wrong with this bank? Or do you enjoy the sight of people on long lines everyday ? Come on man you can do better….. this is pathetic .”

Helpful Report

Posted 2 years ago

“I am ntokozo thabethe contact number 0713786995 had problem with capitec they locked my account and soon I call capitec was told its because someone paid me with fraudulent money! My question to them is where do I feet in to their problem with their client using stolen or fraudulent money? I was told money came to my account last month meaning july 2022 and my account get frozen august 2022. I visited branch was told another date and different amount. They give me new story after they said I must go to do affidavit with the police. Capitec does not care about their client. Meaning anyone who put money in my account I should ask where did particular individual where do they get thier money from. Thats horrible service”

Helpful Report

Posted 2 years ago

“Poor service, as well as the bank network is always offline.”

Helpful Report

Posted 2 years ago

“👀WTF is going on at Capitec and why are customers not being updated 2x or 3x per 24-hr day❓The mobile and internet banking systems have been down for 3 days now, with ZERO reassurances from the CEO or his incompetent management team‼️”

Helpful Report

Posted 2 years ago

“If my app does not run by tomorrow im taking my bank account to a other bank cant belive whats happening i cant do nothing with my account cos i dont have an card and only used tha app but now im without money for 3 days already”

Helpful Report

Posted 2 years ago

Capitec Bank is rated 2.0 based on 305 reviews