Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.96

2.0 Rating 273 Reviews

23 %

of reviewers recommend Capitec Bank

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Metrics

2.0

Based on 273 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Capitec Bank 5 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

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“All my money for the month was deducted off my account on the 23 June 2023 from a purchase I made at checkers on the 19 June 2023 . Which was also taken from my account. When I called I was told it was a problem with the Nedbank machines and the problem has been escalated. This is theft from Capitec I do not bank with Nedbank I have a Capitec account and I did not authorize Capitec to steal my money from my capitec account. When this problem is resolved I will not be using Capitec again. If this is not resolved quickly I will lay a fraud case.”

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Posted 1 year ago

“The most unfriendly people I've ever met they cannot even carry themselves professionally when you come in to the bank they make you feel unwelcome as if they doing you a favour I've had many bank accounts the overport branch is the worst capitec ever though I went to any other branch and they are so welcoming and so helpful overport branch is terrible service”

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Posted 1 year ago

“ALBERT BOTES!!!!! If you have never experienced service - make sure to meet up with Albert. Not only does he have a warming personality, but he most certainly knows what he is doing and is very professional! A definite asset to any company / business. I wish you nothing but success for the future and to accelerate in your career. Thank you again for an awesome experience.”

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Posted 1 year ago

“We were at clearwater Capitic and was helped by Scott. I went to help me with my app with in min we were done he helped us with the capitec sim card and that was done in min for my myself and my daughter thanks to Scott big ups thank you for the help i love capitec clearwater.”

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Posted 1 year ago

“I put in money in an investment company with high hopes of making more Ps for myself but to my disappointment, when it was time to make a withdrawal it became an issue they started asking for tax fee, withdrawal fee and lots more. I was recommended to E f f i c i e n t N e t H a c k on Gmail. where I filed a complaint and I was able to get my money after meeting certain requirements. Thumbs Up guys..”

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Posted 1 year ago

“Capitec Bank is a con man.!!! They put me on a six months plan not to get loans from anywhere without my consent. The consultant said 3 months. I called today another consultant says it's 7 months not 6 months, I get transferred from dep to dep for the whole day.... let's all just move from this bank.. it's benefits from the white system, target the poor and such them dry until dead, after all they just bloody blacks right.. piece of 🗑 carcassonne......”

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Posted 1 year ago

“The worst bank ever, the most complained about. Moving my money to another bank I'd rather pay higher interest rates, this is unacceptable. The app is always down. Capitec is 💩👎🏾”

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Posted 1 year ago

“Capitec bank is made happy happy with good approach service.”

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Posted 1 year ago

“Appalling service with no feedback! It has been 2 weeks and still Capitec has not transferred the funds from my late fathers savings account to mine, as I was advised by the branch. I have tried to get the status of this process numerous times and still no assistance. The WhatsApp chat platform is useless, why have this when its not monitored or servicing the clients needs? I did advise the customer consultants the branches I have visited that this was a matter of urgency as we were short with funds to bury my father. All necessary documents were submitted. What needs to happen now? I need answers!!!!”

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Posted 1 year ago

“Cant make any payments or transactions since friday. I will definitely cancel end of this month”

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Posted 1 year ago

“I tried to invest R500000.00 in a fixed deposit account, they gave me incorrect information that I could convert my one saving account to a fixed deposit account. When I tried to deposit the funds into this fixed deposit account via internet banking I could not. I called the bank they could not help, that happened on 22 March 2023. I have sent 4 emails to the bank with no response. I eventually got a reaction after I reported the case to the Bank Ombudsman. However today is the 2 May 2023 and the problem is still not resolved.”

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Posted 1 year ago

“Worst service ever. Bunch of fraudsters that you need to pay for them to attend to your issue.”

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Posted 1 year ago

“Worst service ever since Capitec Bank has taken over Mercantile Bank. Relationship bankers dont get back to you, you struggle to get through to them telephoniclly and they are generally clueless on all their products.”

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Posted 1 year ago

“Capitec is not a bank its runs their operations like tuck shops mxm Piet Retief branch I'm so disappointed 😞”

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Posted 1 year ago

“Shame on you Capitec!!! I paid November 2022 R100 for a credit card machine for my shop!!! Yesterday 2 March R299!!!!!!!”

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Posted 1 year ago

“Namhla Clearwater Capitec so incredibly helpful. Thanks Namhla.”

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Posted 1 year ago

“I deposited R10 000 in cash at a Capitec ATM inside the branch at the Glen Shopping Centre (Cnr Orpen Rd &, Letaba Rd, Oakdene ) on the 17 November 2022. After depositing the cash the ATM switched off and took my R10 000. I have made numerous visits to the Capitec branch, and numerous calls to Capitec Bank to report my incident. In response, I have only been given reference numbers and Capitec Bank refused me my money back. This whole incident took place in full view of Capitec's Bank cameras, which are situated directly above the ATM. I have spoke with consultants, branch managers and regional managers to help me with this situation. After 3 months of given the run around they have refused to pay my R10 000 back. WARNING TO ALL CAPITEC CLIENTS - If you are to make cash deposits at a CAPITEC ATM, THERE IS NO GUARANTEE your money will reflect into your account and be prepared to deal with very unprofessional staff at the Capitec Bank.”

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Posted 1 year ago

“Capitec bank has put a hold or stop on my tax free investment, because I'm one day late at renewing the account. I am told I am not able to have access to these funds for 2 to 3 days!!?. This is unacceptable!. Almost claiming ownership to my money!!!. This is disgraceful!!!. I have a fixed term deposit as well!!. This puts fear in me!..So DISAPPOINTED in this bank. Maybe time to switch to FNB!”

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Posted 1 year ago

“The bank is good. However, the WhatsApp communication platform is atrocious. You will wait for hours for someone to respond. It is completely unusable.”

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Posted 1 year ago

“I visited Capitec Lemon Tree this morning only to find the branch closed for a meeting. Capitec conduct meetings on clients time, this is not acceptable. The manager and staff were rude when asked about the hours which were clearly stated monday to friday 8am. Website also states 8am. Fortunately I was able to go to FNB close by and open an account and get assistance with the query I originally had with Capitec. Thanks Capitec staff, I don't need you anymore.”

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Posted 1 year ago

Capitec Bank is rated 2.0 based on 273 reviews