Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.96

2.0 Rating 273 Reviews

23 %

of reviewers recommend Capitec Bank

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Metrics

2.0

Based on 273 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Capitec Bank 5 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I'm nothando Lekgobotlio I came to Nigel branch I was assisted by Nthabiseng Mashaba and she gave me nice treatment and I would recommend everyone to this app”

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Posted 8 months ago

“I've received the best service from Nana at Hillbrow Elkam branch Thank you 😊 soo much 💖 u are the best Nana”

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Posted 8 months ago

“horrible online system. hardly ever works”

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Posted 8 months ago

“What ever you save on transaction cost and admin fees you will lose on Airtime when you want to query transactions etc. Turnaround time with feedback can take WEEKS. Rather bank with more professional banks.”

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Posted 8 months ago

“I just noticed that after my debit order goes off, the usual interest is added plus additional costs. But two days after more interest and costs are added. And this has been for months at a time.”

Capitec Bank 2 star review on 5th April 2024

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Posted 8 months ago

“Capitac bank its a nightmare they have too much hidden charges and if you go to ask about it oh god!! They know how to lie about it. WORSE BANK EVER!!!”

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Posted 8 months ago

“I’m so disappointed with Capitec I switched from Nedbank to you guys all most 3 months for my business I’m still waiting for the speed point when I open the account in Sandton the lady log a call in front of me to order the speed point the guy said his coming his working in Randburg area till today I’m still waiting the sad part is 90 percent of my customers are paying by card 😭😭😭I tried calling the 0860667706 they said I need to re apply I don’t understand it’s been three months Please help”

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Posted 8 months ago

“my services was nice with Miss Gail she gave me a great service and she is professional with her work.”

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Posted 8 months ago

“Capitec is a very useless bank..it takes to long to process people's money..very useless bank..it's nothing compared to absa nd standard bank”

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Posted 8 months ago

“We paid R10000 into Sameone business account wich it was capitac to capitec but guy he didn't receive the money. When we visit to there Branch they say money is pending untill to day, been week aready waiting for they call Please guys don't use or keep money more than R3000 And those who is using capitec better change it”

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Posted 9 months ago

“We want to open a business account for our small business. First time, no response and no contact. Second time got the account registered now the bank states we have to put 700,00 in the account to activate it. Went to the bank, 15/03/2024 and was told that the systems were off and that they would call me. Still haven't received a call and we explained that we don't want to re-register. We don't want another account number, we want to keep the one from the registration. What bad customer service is this? No call backs, no emails, no feedback. Sick and tired of bad customer service. Must I take my business somewhere else?”

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Posted 9 months ago

“The service at the branches is good but limited. The response from the Client Care is consistently bad, unfriendly and useless. The agents are arrogant bossy and couldn't care at all about the client or their problem. The systems are pathetic and they say it can't be change. A new IT consultant is definitely recommended. Should one ask to speak to a manager one is told they can't put you through as they do not have any manager's number. Managers all seem to build a protective wall around themselves, so they don't have to deal with complaints or do anything about improving service. They are drawing fat salaries, why look for work. A truly disgusting bank.”

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Posted 9 months ago

“Tried withdrawing my cash send at 2 pm at or Tambo , tried 4 atms , none of them have the right amount of notes , so because i sent R470 and not R450 , i will be missing my meal before the flights begin. You also do n9t have a option to canc ell or change the amount of the cash send”

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Posted 9 months ago

“You change your app, you pause account, you make it impossible le for someone living overseas to keep their Capitec account! As long as you are making money from the account it is fine! I cannot afford another £1000 to come sort out your admin insufficiencies. I am horrified at your actions or rather inaction and very poor customer service!”

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Posted 9 months ago

“Capitec bank is worst there is no bank as bad as Capitec Bank. Every week they send me messages i must apply for a credit cart with them. Now i have applied for a credit card with my credit score of 842 so its excellent. and i do have another Fix savings account with more then R700000.00 and Permanent Job and good salary now i don't qualify for a R60000 credit card. Bull**** reason affordability. i don't own nothing on my other accounts all paid up. Why do they send letters that you can apply for a credit cart. I going to close all my accounts with this **** bank don't need them. Have my Capitec account from 2016. People this bank is bad news don't waste your time and think you going to get somewhere with Capitec. I do have 2 Credit cards with other banks and they treat me very well the only reason why i thought of applying at Capitec is to cancel the other credit cards and just use Capitec as my salary is bank at Capitec. Pathetic Service and the worst bank in South Africa On the 1st of Feb 24 I received a email from Capitec (Nadine Arendse) Stating she is trying to contact me regarding this matter. I phoned her 2 time and was told she's busy let message to phone me. She retuned my call as was apologizing about this case. and ask me to send my latest pay slip to her, I did that the same day. On the 6 Feb 24 at 7h55 I emailed and ask if there is any feedback. I send a second email at 16h20 on both emails i have received Request read receipt. On the 7th i received a email from Abigail Van Wyngaardt Kindly note we have escalated the matter to our Direct loans team for assistance with a credit application, once feedback is received, we will be in contact with you. Up to now i have not received any feedback. Pathetic service im closing my accounts asap there is better banks. Please read the media about Capitec. Just Google worst bank in South Africa. On the 16Feb 2024 i have received a SMS from this Pathetic Capitec bank. The SMS read as follow: Your credit application was declined because your employer is not listed with Compuscan. What a joke of a bank. In the mean time i have applied for a credit card one of the major banks and was approved in les then a hour. People don't waste your time with this Capitec bank there is nothing good about them. Incident# 115565366”

Capitec Bank 1 star review on 22nd February 2024

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Posted 10 months ago

“I was defrauded of $120,000, which was a terrible experience. notified the bank and closed each and every account. Police report filed; FCA notified of anti-fraud. They discover a gap in the law requiring them to reimburse their clients for the money. In order to look into my loss, I opened a CASE VIA the KEZOOK. They gave me a satisfactory offer after they ACCEPTED helping me get my money back. I am providing this information because I am aware of how challenging this circumstance can be. They When I ask the scammers to restore MY lost money, they initially refuse to comply with the process. The matter is then investigated at various levels, and KEZOOK FILED A FRAUDULENT CASE AGAINST THEM TO HELP ME RECOVER MY LOST MONEY. an adjacent bar. USE THIS PLATFORM TO CONTACT THEM: www. kezook. com”

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Posted 10 months ago

“Capitec allowed debi check that i declined.”

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Posted 10 months ago

“Scam and robbery from capitec..declined policy claim with invalid reasons...you eat hard earned people's money...i hate this Bank with all my heart ...You are soo pathetic ..you such liars and scamers..you should be ashamed”

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Posted 10 months ago

“Fraudsters at capitec kokstad branch...declined claim of the deceased they told it has lapsed but not within 31 days ...A client deceased now they tell me that i renewed my policy contract on the day he died but i had to renew it after I've seen that they did not deduct the money from my bank acc...cruelty and fraud from this Bank”

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Posted 10 months ago

“I would like to reiterate how impressed I am with Glen in Capitec. I had lots of questions enquiries. He patiently helped me with every single inquiry problem and information. It seems that costs are also less than some other banks. Glen is a great asset to this bank!”

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Posted 10 months ago

Capitec Bank is rated 2.0 based on 273 reviews