“Fridge freezer Caple R1735 broke after 2.5 years. Needed manually defrosting every 2 months. LED fridge light non replacable. So pretty rubbish. Do not buy.”
“I am late writing this but am feeling so annoyed with my Caple gas hob that I just have to say something ! I take responsibility for buying the thing but have found it is SO badly designed. The switches could have been in the centre of the ‘control’ area, but no, 4 of them are to the right and the end one is so near the burner, you need an oven glove to turn that burner off. The wok burner works well but why oh why wasn’t it designed so that you can have both burners on or just the small central one ? Our last Smeg hob had that feature and I will replace my Caple with another brand soon. Who gas designed this ? Someone who has never cooked !”
“Had anew kitchen with Caple appliances. Pretty much every appliance has had to have an engineer out to fix it. Lucky they are still in warranty so have had no issues in getting them fixed. However once out of warranty it will be a different story. I am gearing up to replace the appliances with a decent make.”
“Bought a new kitchen and fitted mid 2018. All caple white goods. Have already replaced the double oven with a bosch. This was because even if it had been repaired the oven was so rubbish I wouldn't want it anyhow. There is currently waiting replacement the induction hob with an AEG. Again I wouldnt want to bother with this caple brand. The dishwasher has always since installation made a noise but on top of that it has never cleaned properly so given up on that! The fridge freezer currently works but an extreme amount of water collects in the fridge so that could be me operating it incorrectly in fairness but please dont think you are getting a good deal as it costs twice as much in the long run.. shocking!”
“Had a new kitchen fitted in June 2016 & were persuaded by the company to include a full range of Caple products, what a mistake. Had microwave/combination oven replaced 5 months later, along with the main oven. Light and rubber seal around the microwave door no longer work. The dishwasher racks have gone rusty and spokes have broken off. The freezer drawers have cracked and split. Food doesn't seem to freeze as much as it should. Parts of the shelves have come away in the fridge. My advice? Don't buy anything made by Caple.”
“The builders put a Caple dishwasher in our new house. It died on Christmas Eve (handy with a house full of people) it was exactly 3 years old. It has been replaced by a Bosch, it is quieter, and has more programmes. I wouldn't touch Caple again.”
“bought an ex display hob and it broke down in less than a month.
hob costs a grand and I have tried to get the broken one fixed but I had to pay for all the shipping and the repair and in the end they'll offer no garantee on the fix.
they offered the newer model at a trade price and decided to go for that one to have the warranty.
bought it, paid 800 pounds, got it home and when I tried it I noticed it's a different size and leaves a big gap in the counter.
they don't have the older model anymore so the only option is to buy another kitchen.
don't know what to do still”
“Had dishwasher, tumble dryer, washing machine & American style fridge freezer and combi-oven installed with kitchen by 'BettaLiving" 2 and a half years ago. To date, TODAY, and within last 6 weeks, I have had to replace EVERYTHING apart from combi-oven! And, I'm not holding my breath on that holding out for long either!”
“Bought a caple wine cooler only 3years ago and it has lost its ability to cool due to a manufacturing fault when pipes were not correctly joined and Caple are not interested at all. My advice is never buy a Caple product as you are lucky if they last at all due to reading other customers experiences.Poor quality products and poor company attitude to their customers who they clearly do not value!!”
“Dishwasher in warrantee, pump & circuit board failed, took three weeks to repair. Within two weeks, same error code but this time accompanied by a burning smell & melted a dishwasher safe plastic container. Engineer called, funnily enough diagnosed the same repair, that was a week ago, called Capel today & initially they seemed unaware of an engineer visit & then was cut off, have contacted original supplier as it is evident that Capel simple have no idea of Customer Service. Don't use them is my recommendation.”
“We had a complete new kitchen install and went for the CAPLE products which included Double Ovens, Microwave combination, Steam/Grill combination, Chimney extractor, Hobs etc - total of 7 items. Items where premium end with touch sensor controls and auto cleaning functions etc.
WHAT A BIG MISTAKE !!
Absolutely gutted that within 5-6 years - 5 (FIVE OUT OF SEVEN !!) of the items have FAILED/NEED REPAIR.
(Old HOTPOINT appliances which where 15 years old where still in god working order but dated ).
CAPLE not interested as they are out of warranty - suggested we arrange for local engineers to repair.
If you are looking for reliable products to stand the test of time - FORGET CAPLE brand - many more to choose from out there.”
“Had kitchen installed with Caple fridge, oven, dishwasher and induction hob less than 4 years ago. The fridge broke down after about 11 months (replaced under warranty thankfully) and the hob died after 3 1/2 years of light use. Not a good average.”
“It is 2 years since we had a new kitchen fitted,the tap we have is a Caple
product & I thought it would be out of warranty when it started dripping.
I tried without success to get fresh ceramic cartridges & contacted the
company,they asked how long Id had the taps,took my Adress & said the
new parts would be with me next morning,no cost because the taps are
guaranteed for 5 years,this morning first thing they arrived.
I am so chuffed,what fantastic service.”
