Carbon Offroad Reviews

Name: Carbon Offroad
Address: Unit 10, 75 Waterway Drive, Coomera
Rating: 4.40

4.4 Rating 241 Reviews

83 %

of reviewers recommend Carbon Offroad

4.4

Based on 241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

1300780141

Email:

operations@carbonoffroad.com.au

Location:

Unit 10, 75 Waterway Drive
Coomera
4209

Write Your review

Tell us how Carbon Offroad made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Carbon Offroad 5 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. East to deal will and updated with everything the whole process”

Carbon Offroad 5 star review on 24th November 2020

Helpful Report

Posted 4 years ago

“After sales service poor. Was told that Carbon Winches would replace the operating stickers an wiring terminal covers as they deteriorated on a very hot day in Rockhampton. Photos were sent originally. Also the winch rope faded and was told nothing could be done. So I no longer trust the strength of the winch roof.”

Helpful Report

Posted 4 years ago

“I absolutely loved my carbon 4500 winch I would buy another in a heartbeat ... awesome product”

Helpful Report

Posted 4 years ago

“I had a small problem with my winch not only was the guy on the phone extremely helpful and knowledgeable he called me back in around an hour to see if I fixed it or needed to organise a warranty. A warranty is only as good as the people offering it after my experience I won't get another winch anywhere else”

Helpful Report

Posted 4 years ago

“I bought the 12k winch earlier this year, it broke on its 2nd weighted pull so got onto the warranty department the next day about it with no dramas. Flash forward two and a half months without word (covid was kicking off so left it a while just incase of auspost), turns out my request got lost in the system..no dramas, the end cap with T-handle and ring gear was express posted and replaced without hassle but didn't fix the issue. I called the warranty guys again and they said they'd express out a whole gearbox and try that. Three weeks pass without word, same story. When the gearbox did arrive it sorted the issue and havent had any worries since. I hope I just got the lemon of the batch, but am glad Carbon did follow through on the warranty.”

Helpful Report

Posted 4 years ago

“Hi Guys, love the products and so far you guys have been really good in helping with any questions or information I have been after. One piece of feed back I would give is that your specials are really hard to accept when the timeline for delivery of some products is lengthy. I ordered my products in July and had to wait until October to receive them only to have the same product FORD RANGER RAPTOR 2019+ hidden winch in bumper mounting plate go on sale 2 days after recieving it with a price drop of $200. Leaves me with buyer remorse about my purchase thinking I should have waited for it to be in stock. Pre orders help you but shouldn't be at the customers expense. hopefully this feedback is well recieved. I am a business owner so understand not everythinbg is perfect but always there to be improved.”

Helpful Report

Posted 4 years ago

“Good gear and great service, had to winch a guy last weekend from the sand as his warn winch packed it”

Helpful Report

Posted 4 years ago

“Great product - well priced - well built. Very happy”

Helpful Report

Posted 4 years ago

“Ripper winch! Awesome service, highly recommend! 🤙🏼 I’m Using the 12k and can’t fault it.”

Helpful Report

Posted 4 years ago

“Haven't fitted it as yet but it looks like a great unit and fantastic service from carbon offroad.”

Helpful Report

Posted 4 years ago

“It was a pleasure dealing with Carbon Off-road. Whenever possible I purchase from Australian businesses, and I can honestly say that Carbon Off-road are a genuine Aussie business who sell great products and care for their customers”

Helpful Report

Posted 4 years ago

“they're a great bunch of guys”

Helpful Report

Posted 4 years ago

“Great service, unit arrived in good condition, as described. Looks great. Still to be fitted.”

Helpful Report

Posted 4 years ago

“Goods were supplied exactly as advertised. Quality build and materials. Delivery was problem free. All-in-all, a smooth, quality transaction delivering a quality piece of kit.”

Helpful Report

Posted 4 years ago

“Great service and fast delivery”

Helpful Report

Posted 4 years ago

“The installation instructions a useless they need to be read by someone here in Australia”

Helpful Report

Posted 4 years ago

“Has never let me down, used 12 times on the Canning Stock Route in 2019”

Helpful Report

Posted 4 years ago

“Great service. Easy to deal with”

Helpful Report

Posted 4 years ago

“Order Place in good faith expecting to take delivery within up to 30 days.Delivery took x 12 weeks plus,No good if we were relying on order before travel.”

Helpful Report

Posted 4 years ago

“Brilliant customer service, quality product and quick shipping”

Helpful Report

Posted 4 years ago

Carbon Offroad is rated 4.4 based on 241 reviews