Carbon Offroad Reviews

Name: Carbon Offroad
Address: Unit 10, 75 Waterway Drive, Coomera
Rating: 4.40

4.4 Rating 241 Reviews

83 %

of reviewers recommend Carbon Offroad

4.4

Based on 241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

1300780141

Email:

operations@carbonoffroad.com.au

Location:

Unit 10, 75 Waterway Drive
Coomera
4209

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Carbon Offroad 5 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very quick shipping, top product and easy to install! A+++”

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Posted 2 years ago

“Wrong part sent no help”

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Posted 2 years ago

“Great service and fast delivery”

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Posted 2 years ago

“cheaper than anywhere else, dispatched quick 👌👌👌”

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Posted 2 years ago

“Great service and the products appear to be excellent quality. They look great too! Yet to test the soft shackle, but I know it will be fantastic.”

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Posted 2 years ago

“Had a warranty claim, was sorted out straight away no issues, awesome service”

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Posted 3 years ago

“Quick postage. The winch was as described. Fitted easy. Very happy with both the product and the service”

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Posted 3 years ago

“Easy purchase great delivery”

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Posted 3 years ago

“Once the sale is done, don't expect any support , thats how I saw it, sent 2 emails 8/11 and 9/11 , never received a reply to either, still to date 18/11 8/11 The package was delivered Open , I asked for a packing list to see if anything was missing. 9/11 The mounting bolts should have been 2 long and 2 shorter, mine were all short bolts , therefore with the FairLead mounting was not possible , I had to get 2 longer bolts to secure the FairLead to the Bullbar. Pretty poor service overall when I needed it. The Product R88 Winch is just acceptable, the Contactor unit hard to mount securely...bad design I feel. Shame really, heard good things about this company, that was not my experience.”

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Posted 3 years ago

“Awesome winch !! Instructions were great very easy install. Highly recommend Carbon Offroad”

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Posted 3 years ago

“Without a doubt some of the best off-road gear, quality and at a good price.”

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Posted 3 years ago

“Here’s a picture of how the parcel arrived, needless to say I’m not impressed. Brand new winch rope turns up scuff marks all over it and looking secondhand. it’s annoying when I spend good money on a product and you guys can’t even bother to put any effort into ensuring your product arrives at your customer in the same condition it left your warehouse.”

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Posted 3 years ago

“Good & Bad”

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Posted 3 years ago

“these guys where grate to deal with , super helpful, very friendly and very knowledgeable if i could give more stars i would”

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Posted 3 years ago

“My 12000lb winch stopped working, so I contacted carbon and he worked out the contact block had failed , replaced under warranty and now all working again. Thankyou Carbon.”

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Posted 3 years ago

“Amazing service from the entire team! Special shoutout to Nick from Carbon Offroad, honestly the best customer service I've ever experienced, never have I met such friendly people. Despite me breaking the winch, when I reached out the team were kind enough to repair it for me in a matter of weeks, getting it back to me in time for my trip to the Vic High Country, the brand clearly has workers who care for their customers and truly look after them. Couldn't recommend a brand more, great service and an even better product.”

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Posted 3 years ago

“test product only by developer”

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Posted 3 years ago

“Recent bought a carbon 9500 winch for my new rugged X hilux Used a genuine winch cradle and the 9500 went straight in no problem The day it went in i got a call from a mate stuck in his shorty GQ the carbon got put straight to work and worked a treat getting the shorty out… and got me some great bragging rights 😎😎😎”

Carbon Offroad 5 star review on 1st October 2021

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Posted 3 years ago

“Highly Recommended! Fast and reliable Team was fast to respond with queries. Ordered a Winch on a Wednesday morning and had it in my hands midday next day Qld to NSW. 100% will be returning.”

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Posted 3 years ago

“Five star customer service. Couple of questions and the new part was dispatched”

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Posted 3 years ago

Carbon Offroad is rated 4.4 based on 241 reviews