Card One Banking Reviews

Name: Card One Banking
Address: cardonebanking, PO BOX 3634, Chester
Rating: 1.75

1.8 Rating 103 Reviews

17 %

of reviewers recommend Card One Banking

Company Reviews

Questions

Metrics

1.8

Based on 103 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Phone:

0871 811 1881

Location:

cardonebanking, PO BOX 3634
Chester
CH1 9NL

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Card One Banking 1 star review on 20th April 2025

Florence

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i am disabled bad eye sight and i pay a fee to card one banking but what do i get ? i have been a VICTIM of fraud on my account so i have reported to the police but i have been left with 23p to last me 2 weeks and card one say they wont put back my money i noticed the fraud transactions due to go out but they would not stop them the dwp said the bank should put back my money because i am now in hardship so i have just joined another bank and reading the small print in my new account they tell me if i did not recolonize any transactions they will correct and put the money back into my account SO ANYONE THAT IS THINKING OF JOINING AVOID AT ALL COSTS BECAUSE YOUR MONEY IS NOT PROTECTED”

Helpful Report

Posted 8 years ago

“????? WRITE A REVIEW “Shocking Customer service and a blocked card for no reason” Written on: 07/09/2016 by jasonlc (1 review written) I opened my account with cardone banking around a month ago. The card took nearly 3 weeks to arrive with me. I then had to ring an overpriced phone number to get my pin number. Then thew same overpriced number to get an online password sent out which still has not arrived. Today I have had some money paid in to my account which the bank has accepted. I then tried to use the money to no avail. Upon ringing the overpriced phone number again I have learnt that they have put a block on my card meaning I can not access my own money and when I asked them for a reason there reply was we dont know. Surely if someones card is blocked the company is duty bound to give a reason. I asked the company how can this be rectified and they sald they needed to see proof of my address which is not a problem to me, But they have sent me a postal address to send the documentation which is absolutely absurd and to make matters worse it can take 7-10 working days for my card to be unblocked and this is bound to actually mean another 3 weeks. The company has a customer services email which is a waste of time as they do not reply. They have a facebook page that again no one replies to. Not happy with the level of service I have received from day one with this company and even unhappier that they have left me with no way of paying my bills or doing any shopping. So if you require easy access to your money then please choose another bank which I wish I had have done from the start. Financial services ombudsman have been informed and I will be proceeding to take this matter a lot further.”

Helpful Report

Posted 8 years ago

“I am quite pleased with card one banking. the staff are very useful when i call. i am still struggling to use the online system. But overall as a bank i am very satisfied with them. i would recommend them to friends and family.”

Helpful Report

Posted 10 years ago

Card One Banking is rated 1.8 based on 103 reviews