Card One Banking Reviews

“ Customer service is disgusting they treat people like dirt on their shoe and are horrible humans ”

“ My wages have vanished and customer services just say it's not their problem or they don't know where my wages are. That doesn't help me. So who has my wages then!!!!!. I will be making a complaint to the financial ombudsmen. This is tantamount to theft. ”

“ Customer service is poor Processes are poor compared to any banks, Unable to work with businesses efficiently always insisting a director calls (Even though the director has told them the names of authorised staff) Returns payments if there is a minor mistake with the name Holds money without your consent Charges a fortune in calls to contact them Poorly thought out and poorly managed I know they are not a bank as such, but if I was to do something like this I would at least take the positive aspects of a bank and try to copy them. ”

“ Customer service i find very rude. ”

“ Is a disgusting service ! Not recommend to anyone, they do not know what they are doing. ”

“ The most rubbish and nonsensical bank I have ever come across.Is a shame these kind of bank operate in a developed country like the UK. In a nutshell,they are fraud.High charges of calling them is fraud,monthly charge is fraud,customer service is absolute zero!! I believe some group of fraudsters operate this bank from the corners of their bedroom to be honest. ”

“ Very poor customer service and the application requirements changed based on the person that deals with your case, it appears that there are no standards to follow, everything is done on a hormonal and subjective basis. ”

“ if you want punish yourself please open account with card one bank , they will hold your money and treat you like FBI,customer service very poor,call cost very high and charges you will see ”

“ Avoid!! Been banking with this company for 6 years and paying them £12.50 a month. Happy to take your money..then when something goes wrong, will hang you out to dry. I had some fraudulent transactions placed on my card. Correct card details provided, different name given. Didn't even flag it up to me. Contacted them and made them aware, provided a mountain of physical evidence proving it was not me. Refuse to refund me, without offering any decent explanation. Rude and blunt staff. If it's not happening to them, they don't give a dam. Still not had my replacement card through after almost a week of by card being cancelled. Disgusting service! Avoid like the plague!! ”

“ Absolute disgusting service öfrom these people shut the account down due saying that a cheque been stolen but client says it has not been, and the charges they charge is unsatisfactory obserd if I could give minus stars i would. ”