Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,045 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLEASE DON'T EVER ORDER FROM THIS COMPANY, THEY ARE A FRAUD AND HAVE 0 CUSTOMER SERVICE SKILLS. THEY STOLE $70 FROM ME AND I NEVER RECEIVED MY ORDER. THEY DONT ANSWER TO EMAILS OR CUSTOMER DEMANDS. I HAD TO FILE A FRAUD CLAIM WITH MY CREDIT CARD.”

Helpful Report

Posted 4 years ago

“It's crazy I had fallen for this trick before realising this is a total scam website. Please do not order from this website. My order never arrived over the 2 weeks specified date. I rang them but no answer. Later sent an enquiry to be told the product is out of stock and unlikely to be replenished. I ask for a refund over 2 months ago. Honestly I don't understand how this website is trading and scamming people.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY. If I could I would give this company zero stars, It is a scam. Waiting over 3 weeks for a refund for an order placed in March. Tracked order to see5on the courier service website that my parcel had been refused to be taken by courier company after an x-ray??? Then an email informed me that they have received 'my return' and will process a refund. Still waiting, too many different email addresses from this company. No one replies only an automated response in very bad English. Do not use this company for shopping.”

Helpful Report

Posted 4 years ago

“I orderd 2 items PURELL Advanced Gel Hand Sanitizer 1L in 2020, March 9 ( order reference : PHA-US-200309193053478 ) They have send me emails that the items will be delayed so I cancelled them and I requested my money back according to the method of payment . I am waiting for over 8 weeks now for the refund . STILL no refund . REFUND MY MONEY ASAP !! DON'T BUY FROM THIS WEBSITE !!”

Helpful Report

Posted 4 years ago

“I ordered. they give me the track number doesn't work. the link they give to me. shows parcel had return back to carethy. I send few times email to ask then they don't answer me. no one!when I order ed, they email me said will be delivery on 14-19of may. but the track information shows they delivered on 7/5. that was funny cause I didn't receive any thing. after few days shows return back to the carethy. then I ask again what happened? no one answer. now! I want the money return. other wise I will let the police know! that is so bad to cheat people money! no one is easy! the money is no come from the sky! everyone need to be careful! don't order from carethy! this is first time I am not happy with online shopping!”

Helpful Report

Posted 4 years ago

“After waiting about a week for a tracking number I noticed it was saying payment not showing? Even though I payed with credit card. Upon contacting them I was informed they were waiting for stock to arrive and payment had been received. Another week I am informed they cant get item. So now I just want my money back and tell them so. 2 more days for a reply then do I want a refund or store credit, WTF really. No I want my money back. 3 days later it will take max 14 working days to refund, well thats been and gone and no refund as yet. Never again.”

Helpful Report

Posted 4 years ago

“Do not order from them First order was on time and no issues so I ordered from them again. Second other half was substituted with a product only vaguely similar and one bottle of perfum missing. Was eventually told I was getting a refund but never got it, still waiting over 30 days and no reply to last email.”

Helpful Report

Posted 4 years ago

“If I could give this website a negative rating I would. Mid-sold hand gel that they clearly didn’t have in stock. Total scam. Not refund if money just compensation of 300 points which is 89pence and not the £60 spent during a pandemic. Absolute joke and scam. Avoid purchasing anything from this website. They should be shut down.”

Helpful Report

Posted 4 years ago

“All the good reviews are phony. Incorrect grammar and start the same.”

Helpful Report

Posted 4 years ago

“Till now not received product as asvised.Not a trustworthy site.Do not buy from here”

Helpful Report

Posted 4 years ago

“My order was supposed to have arrived on the 22 of April 2020 but it didn't. I contacted them only to be informed that the product is no longer available. I requested for a refund and up till now, I have not received my refund. I have sent countless messages and they keep making excuses. Still no refund. Avoid and please avoid this company.”

Helpful Report

Posted 4 years ago

“Tldr; Shadey seller. Ordered a bottle of hair gloss. Didn't see any notifications of extra charges until I got my receipt in the email. £5 for delivery sure it's a big bottle but an extra £7 for random yoga insurance is a no. Emailed to cancel order straight away. Got an email telling me that I didn't uncheck the box so that's why I'm charged. Wasn't what I was asking for but OK cancel and refund anyway (this took two days and still hadn't shipped) was told refund would be at max 14 days. Been over a month now. Shadey seller.”

Helpful Report

Posted 4 years ago

“The tracking order number I was sent doesnt correspond with the format on the web therefore I am unable to send any enquiry regarding my order.”

Helpful Report

Posted 4 years ago

“Waiting over 8 weeks now for a refund for an order placed in March 20. Excuse after excuse as to why I have not had a refund. DO NOT USE THIS COMPANY THEY HAVE NO REGARD FOR THEIR CUSTOMERS”

Helpful Report

Posted 4 years ago

“Never got the product. Money never returned to my account. Money gone, no product.”

Helpful Report

Posted 4 years ago

“Hand sanitizer ordered but they sent it to the wrong country and it was returned to them and they don't refund or reply to emails. I've since discovered this is what they do and very few people get anything nor do the get refunded. Total scam”

Helpful Report

Posted 4 years ago

“Carethy charges shipping and insurance on items that never come. They offer no customer service only a long line of emails promising future support. Dont hold your breath. Im out over $150.00”

Helpful Report

Posted 4 years ago

“I cancelled my order because of the unacceptable delay in dispatching goods. Very poor communication. I then requested my money back, and the delay for refunds is 14 days (welcome to 19th century). It's been over two weeks after the 14 day waiting period and I am still waiting for the refund. I have sent them many emails and some bull...t about systems having a problem... It’s impossible to contact them by phone. I am suspecting fraud / scam and I will be speaking to my bank about recovering my payment.”

Helpful Report

Posted 4 years ago

“After reading the reviews I was sure my parcel wud not arrive, Like a lot of people read reviews late, but my package arrived a few days late, but everything in it was perfect.”

Helpful Report

Posted 4 years ago

“Even one star they don’t deserve they such cheaters steeling money and never delivers or even refund stay away from such cheaters I’m struggling for more than two months”

Helpful Report

Posted 4 years ago

Carethy is rated 1.4 based on 1,045 reviews