Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,045 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible company, very bad experience. It’s been three months since they supposed to refund my money. They lie, make excuses. IT issues. I don’t believe I will ever get it. Total scam, stay away.”

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Posted 4 years ago

“Placed an order 2 weeks ago before I read the reviews and was extremely nervous after. Happy to say my order has just arrived. Taking away one star as packaging is a little damaged but products are intact.”

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Posted 4 years ago

“Horrible experience. They never send the package and they are saying the will refund me but money is not arriving back into my account... They say they are having IT issues. I will never again but on this company. SUCH A AWFUL SERVICE!!”

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Posted 4 years ago

“I cancelled my order on the 24/07/2020 and they asked to wait within 14 days to get my refund. Time is overdue and nothing from them. Sent them another emails and they said they will contact me ASAP. Sounds like I have to wait forever. I wonder why a website or business like this still exist? THIS BUSINESS IS SCAM AND RUBBISH. Stay thousand miles from them. Disgusting more than Covid 19.”

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Posted 4 years ago

“This company is a total fraud and they need to be shut down , I placed an order on the 15th July after reading the reviews I cancelled they said that was ok two days later they decided to charge me when emailing them they said my money would be refunded within 15 days still waiting and all they keep saying is IT issues I have now lodged a complaint with Australian authorities.”

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Posted 4 years ago

“I have not received my product yet. It has ben over a month. The tracking just stops. I am furious!”

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Posted 4 years ago

“All I can say is avoid this company they are a terrible company to deal with and dont answer emails. I waited 3 months for a reply about a product which I never received.Luckily I paid with paypal and it was only when I contacted papal that I got a reply saying the product was not available and would I like a different one?well after waiting 3 months first time I most deffinately declined.I had already purchased through Amazon received in 5 days. I got a refund all down to paypal.This is my experience so in my opinion shop Amazon avoid Carethy. Trevor.”

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Posted 4 years ago

“Carethy cannot be trusted. I placed an order July 7th, 2020 which was due to be delivered between July 15-20th. It is now August 6th, so I figured I would check up on my order. I presumed maybe there was a stocking issue due to the pandemic -- totally understandable. NOPE. Carethy cancelled my order and did not so much as send an email to notify me of such. Further, there is no refund issued on my card despite the fact that this order was cancelled weeks ago. Carethy hopes you will order a product, forget about it, then they will surreptitiously pocket the charge. Do not trust this company. If, for whatever reason, you MUST order from Carethy, be on your toes... check your order status regularly and know that they will not be reaching out to you OR refunding you if and when they cancel the order.”

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Posted 4 years ago

“Been waiting over 8 weeks for the product and you cant even use their form to contact support, it doesn't work. SCAM”

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Posted 4 years ago

“Never received the product. It's a scam. Do not order.”

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Posted 4 years ago

“Never received the products.... never received the refund! Do not buy, you will lose your money!”

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Posted 4 years ago

“Deserves a zero....item still advertised as available but not delivered saying it is not available, no refunds after months siting system problems, don't order or pay on their site”

Helpful Report

Posted 4 years ago

“Shocking service, sent wrong items offered me a discount code or refund, asked for refund still not arrived and keep getting excuses about IT systems not working. AVOID this company at all costs.”

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Posted 4 years ago

“Do not order from this company! I ordered three bottles of scalp relief shampoo as a one-off order. I had no idea there was an automatic periodic delivery attached and there was nothing on the website to confirm that I actually wanted periodic deliveries. Despite countless emails and correspondence via their website Carethy would not cancel the deliveries and all I kept getting were automatic replies which did not answer my queries. Eventually, they just told me to ‘reject’ the deliveries which was impossible as they were just left on the doorstep with no signature required. Shipping back the products would have cost me just as much as the product itself, with no guarantee of a full refund. In addition, they informed me I could not delete my credit card information from their website as it was ‘linked to a periodic delivery’!! As a result, I have had to pay nearly $200 for shampoo I do not need and have been left extremely distressed by five months of their, at the very least, inept customer service.”

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Posted 4 years ago

“Again if I could give this zero stars I would. I have been waiting for about two months to get my product still have not yet received it. I asked for my money back and they told me they cannot issue a refund unless they receive the product . Complete scam do not order from them ! How can return the product if I haven’t gotten it?”

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Posted 4 years ago

“The product i recived was wrong and damaged. Also i knw that the product got damaged on the way due to customes so i dont blame carethy for that.However i got my full refund with in a week. I am so happy. The customer service was promt in replying to my email. Evrytym i was so rude with them reading all the reviews but no ..dey replied very proffessionaly n answered to my evry query within 24 hours of wait max. I am very happy with the service. If ur package is delayed its becoz of the customes not carethy. Trust me i learned it the hard way. Yes the products whr not what i ordered but whr still good n useable. I knw its not justified but i recived full refund after reciving equally good product. Thank you carethy”

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Posted 4 years ago

“My order arrived broken and I've waited 2 months for a refund. They either tell me the refund was made or their IT system is down. They lie!”

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Posted 4 years ago

“Do not use this company. They sent me damaged goods and I've been waiting 2 months for a refund. They either say the refund has been sent or their IT system is down. They lie!”

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Posted 4 years ago

“Carethy are such scammers 20 days ago I ordered skincare after I did the order I thought I will just cancel after seeing a few reviews they were OK letting me do that . Didn't take any money until 2 days later they had taken from my account . I email them and said it would be back in my account maxium 14 days when it got to 14 days I emailed again then they said had IT issues so I'm still trying to work out how am I going to get this refund.”

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Posted 4 years ago

“This company are scammers. They took my money and sent me damaged goods. Despite me sending them photos and numerous emails they ignored me until I put a bad review on Trust Pilot. I ordered several items including body oil. Unfortunately there was no lid on the body oil and it all emptied into the parcel containing my other orders. All my products were sticky and the boxed items had fallen apart. Despite this they were only prepared to refund for the oil. They said they had refunded my money on 10/7/20 but they lied. I waited another 3 weeks and chased again. Now they said they have IT problems and will refund as soon as they can, despite saying previously that they had refunded my money. They have ignored and lied to me throughout. Their customer service is appalling.”

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Posted 4 years ago

Carethy is rated 1.4 based on 1,045 reviews