CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,634 Reviews

84 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to the Carfax report we decided to purchase the car.”

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Posted 4 years ago

“good review”

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Posted 4 years ago

“don't buy without one !”

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Posted 4 years ago

“I never got to the report on the vehicle. I got to the page on the internet and clicked on purchase of 1 vehicle report. The message I received "was try again at another time due to technical difficulties". I waited for about 15 minutes and tried again. I got the same message. The next day I checked my bank account and it showed my credit card account had been charged 2 times for the 3 time vehicle info.for a total of $199.98. It took about 8 days after dealing with my bank and sending a message to CARFAX to get the money back. Needless to say I am not sure I want to deal with you in the future.”

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Posted 4 years ago

“A CARFAX does not include work done by an owner. My service record that I keep on my vehicles is a much better approach.”

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Posted 4 years ago

“Assisted with my purchase and gave me information I needed”

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Posted 4 years ago

“Carfax has always enhanced the sale of my vehicles.”

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Posted 4 years ago

“Everything it said it was and more”

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Posted 4 years ago

“good and accurate”

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Posted 4 years ago

“Excellent service. Having the ability to find the car you really want.”

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Posted 4 years ago

“The last report I got was very informative and helped me with the service details, etc.”

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Posted 4 years ago

“(602) 842-6423,;,,;”

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Posted 4 years ago

“I never receved the reports and have not herd from you about my request for three refunds.”

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Posted 4 years ago

“I love the idea that the can I am buying is safe and worth of buying. Thank you carfax”

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Posted 4 years ago

“I tried emailing a customer service and I didn’t get a respond back at all yet. I purchased a one time purchase to look at the history of my car but it was asking me to pay again. I never got to see the report of my car. I have a proof of purchase as well.”

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Posted 4 years ago

“It’s very good and honest”

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Posted 4 years ago

“Great app,thanks a lot!!!!”

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Posted 4 years ago

“Very good iam very impress”

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Posted 4 years ago

“Thought my carfax was clean. Turns out The Who drivers side has been replaced because of a wreck.”

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Posted 4 years ago

“Always helps every time I think about purchasing a new truck!”

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Posted 4 years ago

CARFAX is rated 4.3 based on 2,634 reviews