CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Limiting the number of VIN lookups is extremely poor business. It is not explicitly stated anywhere before purchasing the subscription (that I could find) and it is the most common number people selling cars are listing.”

Helpful Report

Posted 10 years ago

“I ordered one Carfax report for the specific car I was interested in, and they instead gave me the unlimited package, overcharging me $15. They did not respond to requests to refund the difference.”

Helpful Report

Posted 10 years ago

“I signed up for one (1) CarFax for $39.95. CarFax charged me for five (5) quotes at $54.95, and they will not respond to my repeated complaint.”

Helpful Report

Posted 10 years ago

“Was going to buy a new motorcycle and decided to do a background check useing a car fax on the vehicle. seeing how at the time its was $40 for 1 report and $50 for 5, I went for the 5 as it was a better deal. When I got the car fax, it was so incomplete that it didn't even have the current owner on it. He had the title and everything and the report only had a record of the bike being sold once, when it was clear to me that there would have to have been 3 owners before me. I didn't see anything wrong with the bike and the car fax was clean, so I bought it and no problem at the DMV. After that I started pulling reports for fun and then AFTER PULLING 4 REPORTS OUT OF THE 5 I PAYED FOR, OT SAID NO MORE REPORTS REMAINING. DO NOT USE FOR MOTORCYCLES!!!!!!”

Helpful Report

Posted 10 years ago

“Trying to get a hold of Carfax to straighten out a mistake on there part is almost impossible! Horrible service. No way to get the mistake corrected!”

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Posted 10 years ago

“You people need to get your information verified before print!”

Helpful Report

Posted 10 years ago

“I bought a beautiful Lexus about a year ago that was 100% Carfax clean. I put the car up for sale just recently and the new carfax showed structural damage and had been in an accident a year ago. Carfax took over a year to enter this information. Now I am stuck with a beautiful car that is showing structural damage. I took the car to a very good body shop that took it apart and said there was no damage. I always relied on Carfax in the past but never again.”

Helpful Report

Posted 10 years ago

“Was difficult to figure out how to even access my car fax, and then it could not find my car despite their being a previous car fax on it.”

Helpful Report

Posted 10 years ago

“Spent the money for unlimited car history checks, which I thought was self explanatory. Apparently it means only being able to run the Vin number 5 times, the rest of however many it actually would have given me needed a license plate numer which is very handy when your shopping online at dealerships where the cars have no license plates.”

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Posted 10 years ago

“This was a total waste of money. Never again.”

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Posted 10 years ago

“Went to buy an Aston Martin and CarFax missed a $40,000 collision claim. My insurance company found it. Beware!!!”

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Posted 10 years ago

“carfax is meaningless, found dealer certified cars with clean carfax that had visible work done, cars where involved in crashes that involved body panel replacement”

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Posted 10 years ago

“2 days after carmax insulted me with an offer to purchase my truck at half of trade-in, I sold it for more than twice what they offered.”

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Posted 10 years ago

“I was trying to by a used corvett from a dealer and was not sure of the price.i was unable to find out what it was worth.so i called car fax and sent in the ID number,this was not the car for me,i found a better corvett and two years newer for a lower price.and with the car fax i was able to find out all about the car. i will use car fax when ever i by a car.thank to you i got a better and a newer car.allso i did not by my car from a chevrolet dealer.”

Helpful Report

Posted 10 years ago

“Vehicle had extensive damage from previous owner hitting curb. Dealership did a half assed job repairing it. Carfax is a joke and a waste of money for consumers.”

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Posted 10 years ago

“I could never see the report”

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Posted 10 years ago

“I "might" win a stuffed animal. hahahahahaha. no thanks”

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Posted 10 years ago

“Information about car is not correct”

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Posted 10 years ago

“Signed up. Paid via credit card. Then couldn't sign in. What a waste of money. Never use it again.”

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Posted 10 years ago

“I bought my car back in January of 2012 the carfax showed my car was clean and no accidents were reported. 2 1/2 years later I want to sell my car but oh my the carfax no shows an accident on it 1 month before I bought my car (12/12/2011). The report even says the accident was reported on (07/04/2013) which means even if I bought my car 1 1/2 years later after this accident I would have gotten a good Carfax for a crashed car. Nice job now I cannot sell my vehicle because it has lost so much value, good job Carfax.”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews