CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First Off I would not have ended up with such a wonderful truck if it hadn't been for CarFax Reports. Now then I ran about 70 CarFax reports out of the 70 Only about 10 of them had the mileage stated on there odometers thats right about 7% all the rest were are had been tampered with, How did I know this Simple CARFAX REPORT showed the correct mileage, Then begain the search for the Right Truck for Me "out of the 7%" narrowed it down to 3 Trucks I went and looked at WHAT a TIME SAVER.... Buy the Unlimited Package for the month Thank You CarFax Steven R. Nuevo Ca.”

Helpful Report

Posted 10 years ago

“I had bought a truck from a dealership that was not actually truthfull. After finding mutliple problems with the truck I got nervous that it was actually a flood vehicle. I no longer trusted the dealership. Thanks to carfax I found out it was not. Carfax eased my mind.”

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Posted 10 years ago

“I was looking at a used car on-line. I was very interested in it and was planning to look at it in person. I had arranged financing already and was prepared to make an offer. I noticed that the price was a bit high, and it had been listed for almost a year. I decided to look it up on Carfax, and found that it had previously had a salvage title, which was not disclosed in the ad! Needless to say, I didn't buy it! That was the best $40 I have ever spent!”

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Posted 10 years ago

“I've used Carfax several times now and will continue to do so. The information provided is top notch an greatly helps when looking to purchase a used car. The estimated price deduction based on issue found is also a very nice touch. I'll never buy another car without running a Carfax on it first!”

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Posted 10 years ago

“When I purchased a vehicle 2 years back it was noted that the vehicle had been in a "Minor" accident. I understand what that meant so I purchased the car and had no issues with it. Upon trying to sell the vehicle several prospective buyers had checked Carfax and opted not to purchase due to that "Minor" accident several years earlier. So in affect it cost me additional time to sell my car but I learned an important lesson. People do take the Carfax reports very seriously. That being said I purchased my most recent vehicle and passed up on many good cars that had "Minor" accidents reported as it truly will affect my resale of that car in the future. The truth is a car with no accident history did not cost me any more than one with but will affect it's future resale. Thanks Mark Blau mblau80@gmail.com”

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Posted 10 years ago

“I was about to go on a 4 hour drive to get a 2012 Chevrolet Camaro LT which was priced lower than $16,000 but right before we were gonna go make the long trip. I decided to go ahead and pay for the Carfax on the vehicle. It turns out that this car not only had been in multiple accidents, but it also had flood damage and therefore had a salvaged title. The Carfax not only saved me a lot of time and money but also the disappointment of coming back home after a long trip empty handed.”

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Posted 10 years ago

“I live in Austin Texas, I was buying my truck from a private party from Rockwall which is about 3hrs north of Austin. I talked to the owner about the pickup over the phone and agreed on a deal. I was still somewhat skeptical since I hadn't test driven it so I called him again got the vin# to the vehicle and ordered the carfax. I saw the records and it was a done deal. Next week, the family and I took a trip to Rockwall and closed the deal. I love my Tundra! I couldn't be any happier. Thank you Car Fax!”

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Posted 10 years ago

“A last minute check of the Carfax report showed a minor incident with no damage, something that the report the dealer provided didn't show. I was able to negotiate additional savings.”

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Posted 10 years ago

“I was ready to buy a nice and clean looking 2007 BMW X5 with very low miles when I decided to check on it by buying carfax that day just in case. It turned out the car had changed ownership five times within 6 years when I was told he was the 2nd owner, and many major parts were replaced during its regular maintenance. Changed my mind.”

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Posted 10 years ago

“I was looking at a 1995 corvette pace car. CARFAX SHOWED 91,000 MILES. It was obvious this was wrong. I contacted CARFAX, AS A RESULT THE MILEAGE WAS CORRECTED TO 41,477 MILES, BOTH ON MY CARFAX AND ON THE AZ TITLE. IBOUGHT THE CAR!”

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Posted 10 years ago

“I was all set to buy this car from a private seller. Came home and my daughter brought the carfax online while I was cooking our dinner. Thank God and CARFAX she did because we found out it was listed as a LEMON!!! The car I did end up choosing had a minor accident listed on the carfax so I was educated enough to get an EXTENDED warranty on it. I will never buy a car without the carfax! Ever!”

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Posted 10 years ago

“Car fax helped me buy my first car in 15 years. Thank you David Thomas Jr.”

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Posted 10 years ago

“I started using carfax when I was referred by a coworker. At first I thought "what could possibly be wrong with a car. People are just trying to sell them". Boy was I wrong! Over a period of two months, I purchased the 5vin number check. The first five vehicles I found were a bust! Salvaged titles, failed emmisioms, rolled back odometer, liens, loans you name it! I ended up purchasing unlimited reports. Before I spent my time driving to the vehicle, I would run te car fax. 90% of the time when I asked for vin or license plate numbers, they would stop replying to my calls. I checked out my family's cars and found out my sisters car was in a accident that a dealer didn't report!!! I could not believe the amount if scammers there were. Ultimately it saved me days of driving and the probability of purchasing a garbage vehicle. I finally found the car I wanted. It was a 2005 toyota corolla. Carfax said nothing but great things about the car. I went through with the purchase and could never be happier! Even if you're buying from a dealer, run a carfax!!!! The last thing you want is a 5 year headache that could have been avoided for 10 dollars.”

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Posted 10 years ago

“As a first time user I was very happy and suprised to learn of the extra benefits of Carfax. Not only was I given maitnenace history but also many other items of interest. I learned that due to the mainteance of this vehicle I could add $1,000.00 to the blue book value. I purchased this car and am very happy with it , and the deal I received. Thank you Carfax Dale Padfield”

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Posted 10 years ago

“Carfax help me a lot when I am looking for the car. Thanks^^”

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Posted 10 years ago

“Very comprehensive report. Excellent customer service.”

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Posted 10 years ago

“I was want to buy a car so I purchase car fixed so I run the carfax for the car I was whant buy it was not an actual mileage are they have accident history a lot of thing so really is helpful I love CARFAX and he show me how I come by car with confidence I recommend for all”

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Posted 10 years ago

“Over the past 16 months we have purchased 4 used cars as new cars are just a bit to expensive these days. For each car we considered we use the Carfax system to obtain the vitals and history of the cars we considered to purchase. What we learned from the reports in invaluable in both making informed data driven decison and providing the confidence in historical records that weighs a great deal in making a car or truck purchase. Finding vehicles that have service record reports is priceless, compared to a seller suggesting maintance has been performed but does not have any records of proof. CARFAX tells the story and provides that one addtional reference data point needed to make a solid decision. In most cases we ran the reports and looked at the cars, we knew more history then the owner. THAT WORKS thanks”

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Posted 10 years ago

“We used CARFAX when we were looking to buy a used van for our expanding family! We ran a couple of VINs and found the perfect match in under 5 min!”

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Posted 10 years ago

“My husband has been looking for a classic car, aka Mustang, for a long while. He found one in our local Sunday paper that sounded too good to be true. The owner was not asking much above blue book value, and we were a little cautious. He said the car was clear, but being a bit untrustful, I decided to get a Carfax report. It was so very easy from my laptop, and as luck would have it, the car was clear of any problems, and we purchased it that weekend. It is just so great to have the backup of a report to put one's mind at ease, especially when purchasing something that is not inexpensive! I would recommend the security of a Carfax report to anyone interested in a used vehicle.”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews