CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,634 Reviews

84 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What carfax report?”

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Posted 4 years ago

“Bought car. Lemon.”

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Posted 4 years ago

“My report wasn’t accurate. Bought a car wi a clear report and in glove box found receipt of major accident repairs and air bag replacement Returned car next day Don’t trust your reports”

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Posted 4 years ago

“All the information I required to make an informed purchase or review for purchase was available.”

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Posted 4 years ago

“Great CARFAX reports that saved me from buying a rollback odometer vehicle and gave me confidence to buy another one in excellent condition. Very worthy expense.”

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Posted 4 years ago

“Charged twice”

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Posted 4 years ago

“Purchased a car based on Carfax review and got a lemon. Lot is missing info. Unfortunately I can’t trust Carfax again.”

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Posted 4 years ago

“Need more info.”

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Posted 4 years ago

“Saved me from a car buying mistake”

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Posted 4 years ago

“VERY DISHONEST business practices that I will be reporting to the Better Business Bureau. I CANNOT believe these guys have not gotten a class action lawsuit against themselves yet. I selected 1, THAT IS 1 FREAKING report and you charge me for 6 and now they WILL NOT respond to my request for assistance. I will be disputing this charge with my credit card company and I will NEVER use Carfax again. I have contacted them 4 times and have gotten nothing but automated responses, the only phone number available will not let you talk to a person. Autocheck has better information, cost less and does not have any B.S. scams. https: // www. autocheck .com/ vehiclehistory /”

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Posted 4 years ago

“What a joke Carfax is my father-in-law bought a 1988 car brand new he recently gave it to me I ran a Carfax state of Florida used to do admissions test in 1991 the car had 9000 miles on it in 1993 and had 10,000 miles on it then in 1995 and remind you this has a six digit odometer it reads 105,000 then in 96 it reads 109,000 then in 97 it reads 117,000 miles then in 2014 when he had new tires put on at Sears auto Center it reads 13,000 miles Carfax is no help I wasted my money I’ve emailed copies of the title Which reads 14,000 miles actually red October 2019 and they refuse to do anything I wasted my money I will never use Carfax again their logo is if it’s on the Internet it must be true”

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Posted 4 years ago

“I recently found the perfect car for me thanks to Carfax. I had a great experience at Cars Well, Chapman Hwy location. Bobby is so helpful and knowledgeable. He has gone above and beyond to help me in anyway!! Highly recommend, ask for Bobby.”

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Posted 4 years ago

“When Carfax has incorrect records for your car, it is near impossible to get them removed. You can send in the form, but there is no number to call. They are basically unresponsive and really don't care if the records of your car are accurate or not.”

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Posted 4 years ago

“CJ Motors in Beverly,Ma. George was great gave great advise about financing. My daughter is very happy with her Prius. I recommend them.”

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Posted 4 years ago

“If you have a billing problem / They will not call you back . Shut my business down in Mid- 2019 Due to cancer and they started billing me for two accounts. Can not get no one to call me back. D. Knapp 208-888-1100 . I will keep giving them bad reviews until we get this settled. Don Knapp 208-888-1100”

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Posted 4 years ago

“Not very accurate information at all”

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Posted 4 years ago

“Got the information my daughter needed to buy car. Yesterday 2/13/2020 car stopped running in the middle of an interstate, no power. So guess the previous owner was not as truthful as Carfax was on paper! But I will still use carfax again when the need arises. Thanks for your service!”

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Posted 4 years ago

“Excellent services from CARFAX.”

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Posted 4 years ago

“We have purchased a number of used vehicles and always run a CARFAX before purchasing. It provides a lot of good information on the history of the car, how many owners, accidents reported, and if the car has clean title that we use in making our determination on whether or not to purchase the car.”

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Posted 4 years ago

“It made me aware of the value of my car as a trade in and the car I was interested in purchasing. As a result I was a much better negotiator.”

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Posted 4 years ago

CARFAX is rated 4.3 based on 2,634 reviews