CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,643 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,643 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking at expedition on Craig list. Got the car fax and it looked fine. but then when I talked to the person they told me it was a old police suv. That fact was not on the carfax and should have been. I did not buy the suv.”

Helpful Report

Posted 9 years ago

“Not everything gets reported to carfax it's an OK tool to use when buying a car or truck , but condition of a vehicle has nothing to do with a carfax report”

Helpful Report

Posted 9 years ago

“Putting a plate stead of a vin? The very stupid,plus you guys are very Expensive with your 5 vins only and Now you don't have unlimited? 10 runs for $55.00 You guys are smoking, Autocheck is the best”

Helpful Report

Posted 9 years ago

“Carfax is not reliable. I purchased a 2007 infinity from a dealer in November of 2010. They were very proud to offer a clean carfax, saying no accident/Damage. I purchased the car. I decided to sell the car just last month, 9-2015 and the new purchaser was glad to see the no accident report from when I bought it. I had a subscription to carfax and decided it would be a good idea to show that I had never been in an accident. TO MY SURPRISE, I saw the carfax now said Structural Damage. I asked carfax to explain why. Well it seems that they did not have a report of an accident and they said "CARFAX began reporting this information on 07/09/2011." I dont see how you can go from no accident/damage to now reporting structural damage. NO HELP FROM CARFAX and now I will loose money trying to sell my car. I relied on a report and now I cannot get any restitution from Carfax.”

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Posted 10 years ago

“It is a waste of time. CarFax spends more money on advertising than providing a quality product. Lee”

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Posted 10 years ago

“THEY LIE AND THEN WON'T DO ANYTHING ABOUT IT. I'M A DEALER THAT SIGNED UP WITH CARFAX.COM. WHEN I SIGNED UP THEY TOLD ME I WAS GOING TO HAVE FREE ADVERTISING WITH PHOTOS AND LEADS OF MY VEHICLES IN THE PACKAGE I WAS GETTING. NOW THEY'RE SAYING THEY DIDN'T SAY THAT AND I HAVE IT ALL RECORDED ON MY PHONE AND IT TAKES ME LIKE A WEEK TO GET A HOLD OF SOMEBODY. NOW I'M STUCK WITH THEM FOR 6 MONTHS. I DON'T TRUST CARFAX.COM !!!!”

Helpful Report

Posted 10 years ago

“Trying to get a hold of Carfax to straighten out a mistake on there part is almost impossible! Horrible service. No way to get the mistake corrected!”

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Posted 10 years ago

“Well the carfax said everything looked good on the car. Clean title no wrecks good service record. It was a Mazda 3. So I bought the car and it started acting funny. The rpms were all over the place they wouldn't hold and it ended up causing me to lose control in the winter do a 180 hitting a wall with the back end. It just scuffed the bumper and bent the exhaust a little(I was going maybe 20 mph). The dealer did the repair and took me around to look at it, showing where paint was under the door handle and how some emblems are missing but were found cleaning the vehicle under the seats. Apparently the car had been wrecked twice before me. I had to trade it in because nobody would buy it. Carfax, a complete waste of my money. I forgot this situation because it was about 5 years ago and paid for it again! Don't bother. Get a body shop to look at a car you want to buy.”

Helpful Report

Posted 11 years ago

“Paid for a Carfax report for my own vehicle, found erroneous information that would negatively affect my trade-in value.”

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Posted 11 years ago

“Rates are insanely high. And data is not complete”

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Posted 11 years ago

“Well, i bought a car showing a clean car fax report, no accident no problems at all, all the miles reasonably done, but then it came out that the engine was a junk's one!!! I am so disappointed about that.”

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Posted 11 years ago

“I paid for one CARFAX report. That's all I wanted. I have received an outrageous number of solicitations and emails since then. I am sick of CARFAX. Leave me alone, I will contact you when I want to use your services again. Because of the solicitation, that will be never. Leave me the f*** alone. I have opted out of your services already. Go away. Go away CARFAX.”

Helpful Report

Posted 11 years ago

“Car fax is so incomplete and over priced I will not use it again. I checked my own car. I bought it outright in 2002 new. Carfax said it had lean against it and only 11 service records. It has been dealer serviced by Honda every 3000 miles since new. It now has 155000 on it. That's the only thing it got right.”

Helpful Report

Posted 11 years ago

“Paid for unlimited and couldn't log on 2 weeks later 50 plus down the drain!”

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Posted 11 years ago

“your company sucks, i was expecting unlimited no. of runs and was very disappointed, it allowed me to run 4 or five only.”

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Posted 11 years ago

“I was abroad when I paid for a CARFAX report on a vehicle I bought and was not able to view it until sometime later when I returned to the computer world only to find that it had already been deleted by them. I should have donated these funds to charity. It would have been better spent.”

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Posted 11 years ago

“I ordered unlimited one, but I just used 4 times because it said my email address is unllocated when I logged in. It happened several”

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Posted 11 years ago

“I'm from New Mexico, I traveled to Colorado to purchase a car and it turned out not to be what I wanted.. So I had a friend take me on a car search... I came across lots of nice looking cars, but I carfaxed them to find out the history and wow just about every car had issues, 8 cars til I found one, and they all posted they had clean titles.. Be aware of the scams check the history and save yourself future car drama.. Thanks carfax..”

Helpful Report

Posted 11 years ago

“Carfax is useless, i know they can't know everything but there are hundreds of thousands or cars sold every week at auctions that have been in very severe accidents w/ clean titles but yet when you car fax the vin a lot of the vehicles show no wear or tear. This is a problem for the costumer who is trying to protect themselves and very innocently buy a expensive, i should say, report that those not show the important events and details of a lot of the cars that have been totaled. I am working to gather a group of people to take a class action law suit and stand up to this unjust company charging costumers too much for unimportant information as well as open complaints with the Better Business Bureau to get to the bottom of this.”

Helpful Report

Posted 11 years ago

“bought the unlimited package thinking its unlimited but it only applys to us maybe they shouldnt have this site for canada cuz i wasted my money buying unlimited will deff not be coming back here again”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,643 reviews