CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ii”

Helpful Report

Posted 9 years ago

“found an open recall the dealer failed to mention when recently purchasing a Nissan.”

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Posted 9 years ago

“Carfax, was pretty easy to use and the customer service is phenomenal.”

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Posted 9 years ago

“I think car fax is the only reliable way to find out The history of how a car has done before buying For some reason. Some dealers do not offer much Information only listing car was serviced and those cars I eliminate from buying list. Giving me option to move On to a more clear history. Who wants a risk with a used car”

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Posted 9 years ago

“Really help to get the carfax many details the owner give me where there love the system easy to used will recommend”

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Posted 9 years ago

“I was looking to buy a car from a private party, I found one that I liked, I asked to the seller of the car had any issue or accident, he told me that he didn't know from the first buyer, I checked using carfax just to find out that the airbag was exploted because the car was involved in an accident. I am glad that I use carfax to buy my car I found another clean one. I recommend it just smart to checked before you spend your money.”

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Posted 9 years ago

“I went to look at a 2008 Infiniti G37S at a small used car dealership in town. The car looked nice online and was priced right but before I arrived I ran a Carfax and confirmed it had been in a prior collision. Upon seeing the car I noticed that the headlights did not fit properly, the bumpers were misaligned and the paint was shoddy. The salesman admitted that it had been in a prior collision and they bought it with no bumpers. They installed front & rear bumpers from an IRL model which didn't fit properly. They installed newer model headlights that didn't fit properly. They had installed larger wheels from another year model which sat too tightly in the wheel wells. Armed with the Carfax and all of the red flags associated with this car I decided to pass. I later bought a nice, clean and clear G37S from another dealership!”

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Posted 9 years ago

“As a mother of three "mostly" grown children, I have always encouraged my kids to get the Carfax before they spend their hard earned money on a car. I am proud to say that because they got the "Fax", they have all made good choices with their cars. Getting the facts is a valuable life skill. Lisa”

Helpful Report

Posted 9 years ago

“I was looking at a 1997 Lexus LX450 for $4600. I just wanted the ARB bumper (worth $1,000) and the rims and tires ($ 1500 or so) The seller said it had low miles. I found out the miles had been rolled back and that it had a Salvege title. I bought it for $2600 swapped out the tires and bumper with the one I own and then sold the car with a Salvage Tilte and miles unknown for $3200. Carfax gave me all of the Ammo I needed to negotiate the price way down...THANKS CF!!!!!!”

Helpful Report

Posted 9 years ago

“I found out that my 1999 Buick Century had been a rental car and the 2013 Buick that I had already purchased was a salvaged vehicle.”

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Posted 9 years ago

“In my quest to buy a car i was weary about getting a used car.I needed a car as soon a possible so that i could go to college this coming semester. I was in a bit of a dilemma considering I was to broke to buy a new car off the lot. Furthermore, the dealership cars were way out of my budget. So, my last resort was to buy a used car off craigslist. Not to mention, winter was around the corner and i couldn't brave the cold from work or school. Which would be practically impossible considering i live where public transport doesn't come. Anyways, the first car i was adamant about was a Mazda Miata. It was an automatic with 145 thousand miles. I was just about to buy it when i ran the CARFAX and found out it was a TOTAL car and the owner vowed to me nothing was wrong with the vehicle. Furthermore, i ran two Honda's CARFAX both had no problems.To me i found it a bit too good to be true. So, i took it upon myself and hired a mechanic from YourMechanic for a pre purchase inspection and they arranged to go see the two Honda's. One Honda had minor problems and a few bumps and scratches the other one had a transmission problem. Not to mention, the first honda which had minor problems had a lot of owners based on the CARFAX. However, i bought the Honda with minor problems and based on the CARFAX, YOUR MECHANIC, and google I was grateful to find my dream car. Which was a 2001 Honda Civic EX gold with 142000 miles on it. Lastly, i was so grateful for CARFAX that i bought the unlimited CARFAX report membership, i vowed not to splurge money on a brand new car off the lot, and to always run a CARFAX regardless of how adamant you are about the vehicle.”

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Posted 9 years ago

“Carfox is amazing !! Fast , secure, trustworthy web site to find all information at the time to buy a car. I recommend 100%”

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Posted 9 years ago

“I have used CarFax several times when looking to purchase different cars for sale. It has been a very valuable tool in picking the right vehicle. I urge everyone to get the CarFax report before buying a car so they can have peace of mind, knowing they bought a sound investment.”

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Posted 9 years ago

“Carfax is indispensable tool for people buying used cars. I had to look for over 150 cars to buy one for me. There is a lot of fraud in used cars and Carfax helps to fox those dishonest people. It also helped in judging the good price for a car based upon the maintenance history. The maintenance patterns and the mileage histories are essential to gauge a used car. In the end, I would say if you are buying any used car, please get a carfax. Its only $55.0 unlimited account (license plates with 5 VINs) that would save you around $5-10 K. I hope that Carfax would extend unlimited $55.0 account for VINs also.”

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Posted 9 years ago

“I just bought a 1987 GMC Caballero. I used Carfax to give me valuable information on the vehicle prior to my purchase. the information provided by Carfax saved me an extra $1000 in the purchase price. Thanks Carfax!!”

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Posted 9 years ago

“Best running car”

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Posted 9 years ago

“I looked at a great price, low mileage pickup truck at a bad reputation dealership. The vehicle ran and looked great but I did not trust the sales team. They would not get a CARFAX for me, so I ordered one on my own dime. The information on the CARFAX showed the vehicle was regularly maintained by a reputable shop. I called the shop and they filled me in on all of the maintenance and said it was a good vehicle. I bought the truck, and it turned out to be a diamond in the rough. I wouldn't have had the confidence to buy the truck without the information CARFAX provided. Thanks!”

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Posted 9 years ago

“I was going to look at a Tacoma pickup. I ran a car fax and it had 3 owners. The seller tried to tell me he was the only owner and the odometer didn't work”

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Posted 9 years ago

“A few times in purchasing cars I was like deadlocked because I didn't know or had a doubt about whether to buy the car , carfax either confirmed my doubt or thought of whether to buy the car or not . Today I like to carfax the car im buying and wont buy a car without the carfax because its so informative .Would like to thankyou carfax .”

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Posted 9 years ago

“It amazed me how many cars listed for sale have been involved in accidents! Carfax gave me that information, some maintenance records, along with info on any remaining warranties on the cars I looked at. Carfax is a very valuable tool!”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,638 reviews