CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CARFAX SAID NO BAG DEPLOYMENT, NO ACCIDENTS, NO DAMAGE. HAD ALL THREE!”

Helpful Report

Posted 4 years ago

“I really wish carfax would allow a Bog ZERO rating for white plains Honda. This dealer is the worst. They don't keep promises, they don't honor commitments. Never believe on their Internet price as there Final price even after their commitment on phone call. There sales representative Reyne/Ashley will give false promises on call. I went all the way from Long Island 90 miles and they backoff from there commitments. Don’t believe on their promises made on calls. Stay Away From Ivan Rados and David- Big Liars .!”

Helpful Report

Posted 4 years ago

“Your numbers are wrong, check consumeraffairs for a true rating of what carfax is really worth. I was charged for a full 6 car check when I only wanted one. You absolutely can't reach them... I ended up contesting through the bank... It's a scam at the biggest scale...”

Helpful Report

Posted 4 years ago

“Listing cars that are already SOLD.”

Helpful Report

Posted 4 years ago

“3 cars on carfax showed being for sale and all 3 were actually SOLD. Traveled 2.5 hours after making an appointment to see 1 of the 3 and in that time frame all 3 cars had SOLD?”

Helpful Report

Posted 4 years ago

“My new 2020 Ford with 1200 miles needs an oil change & a tire rotation.....? You estimated my milage at 88miles & this is recommended? Looks like Carfax & Ford are partnering to waste more of people's money.”

Helpful Report

Posted 4 years ago

“LIAR's,,,,,,,,REPORTS ARE FALSE ! THIS 2012 HYUNDAI SONATA WAS REPORTED AS HAVING NO ACCIDENTS !”

Helpful Report

Posted 4 years ago

“Just a car at true auto trader inc in quakertown p.a very satisfied with the purchase thanks to Robert good deal that we got on the sienna xle”

Helpful Report

Posted 4 years ago

“What a joke it is. The salesman proudly showed my daughter a clean Carfax but the car had been wrecked down the whole side a fixed with a very sloppy repair. It was at West Chevrolet in Alcoa. We told them to kiss our ass!”

Helpful Report

Posted 4 years ago

“I clicked the $40 option for one vehicle report and they charged me $100 for 6 and I tried contacting them 3 times and they still haven’t responded and have just been ignoring me and it been almost 2 months already.”

Helpful Report

Posted 4 years ago

“My Vehicle was reported in an accident and it was not in an accident. I started the process to have this removed. I have all the document paperwork from the police. And it's been 3 weeks and no one has gotten back to me. I have a email response with a case number but no manager has been assigned or contact at me yet. I am trying to purchase a new vehicle and trade in my old vehicle but I cannot because this is on my Car Fax Report.”

Helpful Report

Posted 4 years ago

“great information about cars”

Helpful Report

Posted 4 years ago

“BEWARE. Don't expect to talk to human or get any response from their "contact us" form you fill out online. I've submitted several requests for assistance both online and via voicemail. I've not heard anything back from them EVER. They of course processed my payment with in seconds. When I tried to sign up/in after submitting my payment info, I could not access a report. It kept telling me my email was associated to another account. I've never used carfax before. Tried the "forgot my password" which then prompted me to enter my email so they could send me my password, did so several times and never received an email. If I was able to obtain information about a car it may have been helpful but I'll never know. Bottom line is they'll take your payment and leave you hanging if something goes wrong. After several emails and voicemails requesting a refund, I finally had to file a dispute claim with my credit card to get my money back. To this day I still haven't heard from them.”

Helpful Report

Posted 4 years ago

“I was charged 40 when I searched my vehicle. It stated 3.99 when I agreed so beware!!!”

Helpful Report

Posted 4 years ago

“Good overall product - thx !”

Helpful Report

Posted 4 years ago

“me deben 2 carfax y no puedo obtenerlos por que si ya los page”

Helpful Report

Posted 4 years ago

“Muy bueno erbisio”

Helpful Report

Posted 4 years ago

“Liked being able to see the history dealers don’t want you to.”

Helpful Report

Posted 4 years ago

“I accidentally paid $99 for 6 reports when I only needed one. I have requested a refund several times via their online only format with absolutely no response. I will never use Carfax again. This is a rip off and they have zero customer service. Buyer beware!!!”

Helpful Report

Posted 4 years ago

“I didn’t know they expired. I tried to view one now that I have an interested person and it’s not available now.”

Helpful Report

Posted 4 years ago

CARFAX is rated 4.3 based on 2,638 reviews