CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found a fantastic one owner audi tt couple 2004 with less than 47k on the odometer and all service records included. It all started with the details provided by carfax”

Helpful Report

Posted 10 years ago

“CARFAX did not give me a choice of either using VIN # or plate #, when almost all cars that were listed gave VIN #. I was cheated out of my money by paying $54.99 for only 2 cars.”

Helpful Report

Posted 10 years ago

“I have been using Carfax for the last two cars that I bought. I has help me a lot finding the histories about the cars, especially my last one because I found a car that was a 1 owner car with a low mileage. Thanks to Carfax because I am really happy with my last car and the price that I paid for it was reasonable. Thank you Carfax”

Helpful Report

Posted 10 years ago

“CarFox always gives you the confidence to "go ahead" or "don't do it" when it comes to a used vehicle! Thanks for having my back!”

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Posted 10 years ago

“Hello, I happened to come across a used 2012 STI Limited with low miles with every available option that I wanted. Even after a test drive I was sure that there was no way this car didn't have a prior accident or other issue. I waited for what seemed like ages for the Carfax to print. Finally as I was handed the page and met with nothing but good results. I was then off to sign for the car. Thank you Carfax.”

Helpful Report

Posted 10 years ago

“I was interested in a Toyota Yaris that actually seemed too good to be true! I checked out the Carfax report and discovered that the Yaris was actually several hundred dollars above Kelly's Blue Book value! I jumped on the deal, and realized that sometimes, exceptional cars can be found!”

Helpful Report

Posted 10 years ago

“I was in the market for a Porsche Boxster and I utilized Carfax to make sure that the description the seller was providing was factual. As it turns out, the seller was very honest and upfront and his description matched what Carfax had listed, which was a vehicle that had no accidents. Carfax also confirmed the number of previous owners and maintenance records. Kudos to Carfax.”

Helpful Report

Posted 10 years ago

“I bought a vehicle by dealer (2010 Chevrolet Suburban 1GNUKKE37AR140657) and he said it's clean and no accident, after checked by carfax it showed to me involving right front impact with a hit a ditch. Many thanks carfax and i'm so happy to continue with us.”

Helpful Report

Posted 10 years ago

“I knew that I wanted a 2011-2013 VW Touareg in brown, blue or black. I began searching on my own, but also went through the Costco buyer program for assistance from a local dealer. They located and offered to ship a car from the midwest for me, but something felt off. I'd already located what I thought was a good deal from the west coast. The more I hesitated, the harder the dealer pushed. I ordered five carfax reports and boy am I glad that I did. The car they wanted me to purchase was a commercial vehicle from Illinois and was being sold in Missouri. A little more research, and I was pretty sure I didn't want to risk road salt damage. The car that I found, was a single owner car, originally shipped to a dealer in my state who traded to the next state north, regularly maintained at the dealership where it was purchased, and if it did go to a road salt state, it was only to visit. Fired the dealer who tried to push the other car on me, and brought home my beautiful toffee brown metallic Touareg. Love this car! Won't be buying another car for a while, but if I do, I'll get the Carfax first.”

Helpful Report

Posted 10 years ago

“In May I was in search of a reliable used car for my daughter. I checked out several cars found on advertisements and at dealerships. In 4 out of 5 reports, although the sellers represented that the vehicle had no issues, CarFax showed me details such as accident reports, salvaged and/or problems with the title and in a couple cases, had been previously owned by rental agencies. Needless to say, CarFax was priceless and invaluable in giving me peace of mind when it came time to making my purchase.”

Helpful Report

Posted 10 years ago

“Car Fax allowed me to view the data for my Jeep Grand Cherokee before I took possession of it after I placed a down payment. It, CarFax, was concise and listed everything I need to know before finalizing the purchase of my vehicle. Thank you CarFax!”

Helpful Report

Posted 10 years ago

“We were able to use the CARFAX report to find the exact car that we were looking for: local, one owner, no accidents, service records, etc. This was a key element in the car that we ultimately purchased.”

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Posted 10 years ago

“CarFax worked quickly and easily to verify the vin numbers that I needed to check. The only concern that I had was you can only check 5 vins with the package that I bought, but unlimited license plates. I was lucky enough to only need to check 3 vins before I found the right car to buy so I am a happy customer.”

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Posted 10 years ago

“i don't see results without plate number. not unlimited. there is fraud. should be honest.”

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Posted 10 years ago

“In 2013 I bought a 2003 silvrado 1500 the truck looked great so the dealer showed me some other report and it said there was no problems no accidents then I went to sell my truck in 2014 and run a car fax and I find out it has been in a accident side impact hit a fixed object no air bag deployment so nown I wish I had checked the car fax ... trust the fox he just might save you from havoc !”

Helpful Report

Posted 10 years ago

“good”

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Posted 10 years ago

“Found a cute convertible that looked fine in the ad and why would the young girl have anything to hide, she said she just needed something bigger to statr a fanily? So I asked for the license number which was mysteriously absent from the photos of her car. Long story shortt; four owners accident with airbags deployed, mileage discrepancy and sout of state plates. No thanks! Carfax saved my bacon on that one, and I love my bacon! Thanks Carfax (CarFox)!”

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Posted 10 years ago

“My CarFax actually recommended pricing my car $550 above Bluebook resale, my buyer appreciated the car and I appreciated the accurate value.”

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Posted 10 years ago

“I was looking into buying a 2006 ford focus, they were asking book value for it, when I brought in the Car fax i got it for $1000 less. Thank You Carfax”

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Posted 10 years ago

“Nice!”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews