CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,633 Reviews

84 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,633 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“jebakerphd . 9:34 PM (0 minutes ago) to support No Stars. I spent $54 for current owner information of a wrecked vehicle.. There was not even a notice of salvage title -- never mind the new owner. I demand that you refund immediately.”

Helpful Report

Posted 4 years ago

“Like so many other reviews, I too asked for a single $39.99 report and got billed $99/99. I placed 3 complaints through their web site and got no reply other than a computer-generated note that they would get back to me. THEY DIDN'T. To make matters illegal, they sent a phony billing to my credit card company which contradicted the billing I have from them. Credit Card Companies will back the merchant's claim if they submit a billing, even if it was deliberately falsified. Stay away from them. There are other, more credible companies which don't advertise as much but are more honest and customer-friendly.”

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Posted 4 years ago

“Buen servicio”

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Posted 4 years ago

“I never received the carfax I asked for”

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Posted 4 years ago

“Horrible customer service and overpriced”

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Posted 4 years ago

“As a carfax customer for 16 years, this company cares nothing about the dealerships that spend thousands of dollars a month with them. No customer service whatsoever for an overpriced report. Autocheck saved us $4000 a month. Only wish we’d have switched sooner!”

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Posted 4 years ago

“you had my car listed structural damage. i proved that it didn't & you removed the structural damaged report. only through my diligence did this get done. the average person would have been screwed. you should be paying me to review who ever you have writing the reports.”

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Posted 4 years ago

“The fact that none of it can be proved, that any willy nilly can claim work was done or not done, the fact that a dealership mechanic can add or not add to it. Biggest waste of my money ever as I got stuck with a pos car based on a car fax reported cant even get my money back. FU CAR FAX.”

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Posted 4 years ago

“Purchased car faxes I never got credit for. Typed a long text to support, got 0 response with help . Highly disappointed. Have bought many reports.”

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Posted 4 years ago

“Horrible!”

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Posted 4 years ago

“Service Department will not response in a timely manner. Sold car in an car accident that causes lots of headache and stress for us because of the problem which never been resolve.”

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Posted 4 years ago

“you overcharged me for the carfax report I got. Instead of one carfax, you charged me 99 dollars”

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Posted 4 years ago

“Because of some incompatibility issue with internet browsers, it is impossible to print out a complete Carfax report on demand. One has to contact customer service (48 hour delay) to get a PDF file emailed to you. If you are depending on the report to use when buying a vehicle...the opportunity maybe list due to their delay. I do not recommend their service.”

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Posted 4 years ago

“As much as I love CarFax and what it delivers, I think after paying $39.99 I should have access to my CarFax report at anytime. It should not expire.”

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Posted 4 years ago

“I noticed wrong service records on my car listed on the report and I contacted Carfax and they asked for proof of ownership. I sent my documents and they still won't remove the inaccurate information.”

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Posted 4 years ago

“My car is showing damage report on Carfax. Source is not posted on report. Carfax will not tell me source, you are protecting the source. I did open claim, but never got sources info. Carfax has diminished the value of my car but I can not face or reach the accusing company. Very 1 sided. This would be like a creditor has dinged your credit score but you dont have the source info to correct possible not correct credit ding. Carfax is siding with company who pays a monthly fee and not siding with the consumer. When Carfax 1st started out the reports were aimed to help consumer, not anymore. Please reveal sources name to me so I can go to them to correct Carfax.”

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Posted 4 years ago

“Using CARFAX was a wast of money, I would not recommend it to anyone.”

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Posted 4 years ago

“they are way too expensive and you don't get to keep the reports past a certain time!”

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Posted 4 years ago

“I was charged twice for the same report....I have an email request in, but have heard no response from it as yet.”

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Posted 4 years ago

“I wanted to buy a onetime use and got charged for 6! Not pleased”

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Posted 4 years ago

CARFAX is rated 4.3 based on 2,633 reviews