CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I accidentally paid $99 for 6 reports when I only needed one. I have requested a refund several times via their online only format with absolutely no response. I will never use Carfax again. This is a rip off and they have zero customer service. Buyer beware!!!”

Helpful Report

Posted 4 years ago

“I didn’t know they expired. I tried to view one now that I have an interested person and it’s not available now.”

Helpful Report

Posted 4 years ago

“I work at a used car dealership and people always want to see the Carfax. We are a Carfax Advantage Dealer, meaning that we pay a fee to receive leads, discounted report pulls and some advertising merchandise. A few months ago, I found a discrepancy on the mileage of a diesel flatbed truck that we have for sale. I called Carfax and they required proof that the miles were input wrong. I sent them the Colorado emissions report and they said it wasn't good enough. I called the repair shop, listed on the report, that had worked on the truck prior to us buying it. They admitted that they fat-fingered the mileage and would take care of it. I pulled a new report yesterday and the discrepancy is still there. I called the repair shop and they said they they had spoken with Carfax months ago to fix the problem. I called Carfax again, spoke with Ana, and explained everything. She told me there wasn't anything they could do unless I provided proof that the other shop messed up. It's like going around and around in a circle. She wouldn't even pick up the phone and call the other shop, taking me out of the middle, to get it handled. She also wouldn't provide me with contact information for her supervisor to get this resolved, saying that she was the end of the line. Carfax collects money from both ends, dealerships and consumers, and won't do anything to help when there's a problem. I will be looking at changing to AutoCheck, or just printing the NMVTIS report to show no known title issues.”

Helpful Report

Posted 4 years ago

“Terrible never got my report and they wont give refund. Total Scam. They take your Money and run away like the chicken sh#&ts they are. You cant even talk to a real person. A worthless company!!”

Helpful Report

Posted 4 years ago

“On May 13, 2020 I ran a Carfax report on a vehicle that I was going to purchase from a private party. To begin the story my credit card was overcharged, there was supposed to be $39.99 for the report, but my credit cart was charged $99.99. That is just the beginning. After running the report I went to view and inspect the vehicle. The visual inspection indicated that the vehicle still have the original paint job from the factory, yet the Carfax report shows that the vehicle has been damaged in different areas, there is no indication of any replaced parts. Then when it comes to miliage on the report it shows almost three times the mileage that the actual odometer reading in the vehicle. I showed the report to the vehicle's owner and he was concerned because the vehicle never has been in accident and the mileage is correct in the vehicle. I have requested a refund for the overcharge to my credit card, but this people have not answered to my e-mail which is the only communication they offer. Bewfare of matters like this with this merchant, before you get into a mess you will regret later. Good Luck”

Helpful Report

Posted 4 years ago

“jebakerphd . 9:34 PM (0 minutes ago) to support No Stars. I spent $54 for current owner information of a wrecked vehicle.. There was not even a notice of salvage title -- never mind the new owner. I demand that you refund immediately.”

Helpful Report

Posted 4 years ago

“Like so many other reviews, I too asked for a single $39.99 report and got billed $99/99. I placed 3 complaints through their web site and got no reply other than a computer-generated note that they would get back to me. THEY DIDN'T. To make matters illegal, they sent a phony billing to my credit card company which contradicted the billing I have from them. Credit Card Companies will back the merchant's claim if they submit a billing, even if it was deliberately falsified. Stay away from them. There are other, more credible companies which don't advertise as much but are more honest and customer-friendly.”

Helpful Report

Posted 4 years ago

“Buen servicio”

Helpful Report

Posted 5 years ago

“I never received the carfax I asked for”

Helpful Report

Posted 5 years ago

“Horrible customer service and overpriced”

Helpful Report

Posted 5 years ago

“As a carfax customer for 16 years, this company cares nothing about the dealerships that spend thousands of dollars a month with them. No customer service whatsoever for an overpriced report. Autocheck saved us $4000 a month. Only wish we’d have switched sooner!”

Helpful Report

Posted 5 years ago

“you had my car listed structural damage. i proved that it didn't & you removed the structural damaged report. only through my diligence did this get done. the average person would have been screwed. you should be paying me to review who ever you have writing the reports.”

Helpful Report

Posted 5 years ago

“The fact that none of it can be proved, that any willy nilly can claim work was done or not done, the fact that a dealership mechanic can add or not add to it. Biggest waste of my money ever as I got stuck with a pos car based on a car fax reported cant even get my money back. FU CAR FAX.”

Helpful Report

Posted 5 years ago

“Purchased car faxes I never got credit for. Typed a long text to support, got 0 response with help . Highly disappointed. Have bought many reports.”

Helpful Report

Posted 5 years ago

“Horrible!”

Helpful Report

Posted 5 years ago

“Service Department will not response in a timely manner. Sold car in an car accident that causes lots of headache and stress for us because of the problem which never been resolve.”

Helpful Report

Posted 5 years ago

“you overcharged me for the carfax report I got. Instead of one carfax, you charged me 99 dollars”

Helpful Report

Posted 5 years ago

“Because of some incompatibility issue with internet browsers, it is impossible to print out a complete Carfax report on demand. One has to contact customer service (48 hour delay) to get a PDF file emailed to you. If you are depending on the report to use when buying a vehicle...the opportunity maybe list due to their delay. I do not recommend their service.”

Helpful Report

Posted 5 years ago

“As much as I love CarFax and what it delivers, I think after paying $39.99 I should have access to my CarFax report at anytime. It should not expire.”

Helpful Report

Posted 5 years ago

“I noticed wrong service records on my car listed on the report and I contacted Carfax and they asked for proof of ownership. I sent my documents and they still won't remove the inaccurate information.”

Helpful Report

Posted 5 years ago

CARFAX is rated 4.3 based on 2,638 reviews