CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I both a 2010 Chevy by looking at CARFAX and finding out there was 3 owner and no know issues with this car I will always used CARFAX. Linda”

Helpful Report

Posted 10 years ago

“I was going to buy a Toyota Camry, when i checked the car fax i noticed the owner reduced the miles from 240 miles to 98 miles. thank God for car fax, if not i would have bought the car.”

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Posted 10 years ago

“Using Carfax it helped me in both NOT purchasing a used caravan, and BUYING the caravan I have now. The caravan that I originally wanted I learned from the Carfax had 6 previous owners, when the seller told me there was only two. When I emailed him a copy of the Carfax to the seller he apologized and was going to share it with the previous seller from which he purchased the van from who told him he was the only owner. This seller wished he would have gotten the Carfax like I did. What I was looking for a 1 owner, clean Carfax with no previous accidents reported, and history of previous owner maintenance. When I found the right Caravan for our family I was VERY PLEASED to read from Carfax that it was a true 1 owner 1994 Ford Caravan with only 71,xxx original owner miles. It was properly serviced as noted on the Carfax, and it was not in an accident. Thank you Carfax from helping me make the RIGHT CHOICE. I feel the information provided saved me thousands and will also help me when I decide to sell. Sincerely, Greg Boss Boise, Idaho”

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Posted 10 years ago

“Am seeing the Carfax value diminishing and therefore also it's reliability.....with the black market auto shops cosmetically fixing the weather/water/hail/etc. damaged vehicles so well....... from all areas of the country, and the "dealers/sellers" not taking on the responsibility "should" or "if" the vehicle results in a "fixed/reconditioned" car/truck, I'll not be purchasing anything even with the Carfax guarantee and/or report. ""YOU MUST"" somehow.....be it a milliamp reading of each vehicles electrical system to determine "if" corrosion is present, but not enough to detect from on-board systems, something "must be" done right now, or I see Carfax quickly becoming irrelevant. Thanks for listening. Larry”

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Posted 10 years ago

“Vehicle had several thousand dollars worth of repairs for damage not listed in the Carfax.”

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Posted 10 years ago

“Awesome tool it saved me from a bad purchase thanks”

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Posted 10 years ago

“I purchased a 2011 Ford Fiesta Certified preowned which CarFax showed a clean history. The car has been wrecked an repaired. Do not want you money on CarFax.”

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Posted 10 years ago

“Carfax was essential in the Purchase of my 2000 Jeep Cherokee. I had been searching e-bay, newspapers and other online sources for my Jeep. When I discovered that most cars on Carfax had a report attached I settled in and 3 days later zeroed in my Jeep. I bought the Jeep I wanted with the reasonable expectation that it was cared for and the milage was proper and correct. Thanks Carfax”

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Posted 10 years ago

“I would never buy a car without a carfax.”

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Posted 10 years ago

“The car fax it is good”

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Posted 10 years ago

“I was looking to purchase a used daily commuter car for me and a used car for my youngest daughter. Having the ability see the details about the previous service records as well as information regarding accidents and title / ownership transfers gave me a high level of confidence when shopping for these used cars. THANK YOU, CARFAX!”

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Posted 10 years ago

“Its a entirely new and convenient way to find the history of a vehicle. Thank you!”

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Posted 10 years ago

“I was happy with the information I got from the CARFAX, it was very helpful.”

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Posted 10 years ago

“It's saved me from buying salvaged cars worth the money..”

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Posted 10 years ago

“very good and fast”

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Posted 10 years ago

“I purchased a car that I had an initial problem with, but it turns out it was a loose wire to the computer. The car was only damage in the front right fender, so I love the 2013 Chevrolet sonic and have put many miles on it since august 2014. The airbag was never deployed and everything works great.”

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Posted 10 years ago

“Living in the northeast, one of the biggest concerns when buying a older used car is rust. Thanks to CarFax, I was able to verify that the car I found had come from a rust free part of the country. Yay!”

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Posted 10 years ago

“I used Carfax for a 2003 Honda Pilot before making a decision to buy. I found through Carfax that the odometer reading was not correct and was reverenced. After finding that the odometer reading was not correct, I decided not to buy the Pilot. Thank you Carfax for your help.”

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Posted 10 years ago

“Limiting the number of VIN lookups is extremely poor business. It is not explicitly stated anywhere before purchasing the subscription (that I could find) and it is the most common number people selling cars are listing.”

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Posted 10 years ago

“I used CarFax to check the background on my 1996 Chevrolet Impala SS. The report showed that the car had been totalled when it was about 1 year old, then rebuilt and retitled. Other than that it had a good service record, so I had my mechanic inspect it prior to purchase. I was able to negotiate a very fair price and I love my car!”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews