CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sales person was excellent no pressure. I told him what I wanted to do and then picked out what I wanted to see. I looked and chose the one I wanted. The closing went very fast no delays and that’s the way it should be. I will definitely use CarMax for my next car thanks to all that was involved.”

Helpful Report

Posted 6 years ago

“I have used CARFAX to purchase 2 cars and a truck over the last 2 years. I can be assured that my vehicles are safe, not damaged and are free from defective parts as even recall notices are covered. It is the only way I will ever purchase a vehicle, no CARFAX , no deal. Thank You, Bob Beck”

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Posted 6 years ago

“Thank you for giving us good information this time. The problem was solved. Thanks.”

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Posted 6 years ago

“I was looking to buy a used E-Class and one came up very locally at a price almost too good to be true. Another "car report" company came back that this was an amazing buy with no commercial use and accident free. Luckily I ran a CARFAX - the car was in fact used as a fleet vehicle and had been involved in a front-end collision. Phew! Dodged a bullet. Thanks goodnees I did! The next day I found THE perfect one for me. Thanks, CARFAX!”

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Posted 6 years ago

“Detail of the report. Report layout.”

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Posted 6 years ago

“I was looking to purchase a truck from another state and the seller appeared to be a trustworthy individual. CAFAX gave me the peace of mind that I was making a good decision.”

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Posted 6 years ago

“Thank to much carfax”

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Posted 6 years ago

“Made me aware of market value of my vehicle. Able to purchase new vehicle armed with this information.”

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Posted 6 years ago

“We were able to get the car we wanted and know how many people had owned it. We knew were it was from, how many miles and to me it was great to know that.”

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Posted 6 years ago

“I paid them with a credit card they took my money and I never got my Report. I tried contacting them on line and no one returned my plea.”

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Posted 6 years ago

“CARFAX gave a value just over BlueBook where my new-to-me vehicle and 15% below BlueBook reside. CARFAX shows very well held to service interval(s). That pleased me. One thing I do wish CARFAX shows or does not show if not work performed on vehicle. My vehicle has a reputation regarding timing belts and transmissions. No services done on either according to CARFAX. Does that mean I'd better get a local garage NOW or CARFAX doesn't show such data. Please let me know what you know.”

Helpful Report

Posted 6 years ago

“I was all set to purchase a slightly used truck from an out of state dealer for over 40K. A Dealer Auto Check was forwarded to me which stated that this truck was a "One Owner", "Accident Free" vehicle. This major dealership had excellent online reviews so I was ready to commit. At the last minute I decided to run a CARFAX on this vehicle before making the long trek to complete the purchase. Unfortunately, the CARFAX I received on this truck provided a completely different story. "Three Owners" and "One Minor Accident". The CARFAX also stated that this truck had been purchased and driven in Canada until recently when the State of Ohio took possession of it and ultimately put it up for auction. The odometer was converted from kilometers to mph and my assumption was that it might have been involved in some illicit activity. I felt like there was too much history for a truck at this price so I called the dealer and backed out of the deal. I should also mention that the Salesman seemed surprised at my findings so I forwarded him a copy of my CARFAX. Best $30 I have spent in a long time and not the first time that CARFAX has saved me from making a bad deal!!”

Helpful Report

Posted 6 years ago

“I needed to verify the past ownership and title history of a Thunderbird Sport I was interested in buying. Everything checked out about what the seller said about the car. It truly is a two owner car before I bought it in December of 2017. There were approximately 7,000 1992 Thunderbird Sports produced and I own one of them. It's a good car and it's getting the repairs and maintenance it needs. Thanks Carfax!”

Helpful Report

Posted 6 years ago

“I am beyond disappointed with the carfax we received for our recently purchased 2016 Acura MDX. The report stated the car had been in a minor accident in a parking lot causing low speed front end damage but the air bags did not deploy. As my husband is a firefighter he looked over the front end and felt confident that it was repaired. Only to get the car home and we started to discover it appears that the accident happened along the passengers side. The paint is starting to peel, the rear passenger window is not factory stock. WE ARE Currently trying to pull the accident report on figure out what really happened”

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Posted 6 years ago

“Best Brand...wont even use imitation brands 👍”

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Posted 6 years ago

“My wife and I were in need of a reliable used vehicle. I am always hesitant with determining the history of a vehicle. We were able to pull up and verify the history of Jeep Commander and purchase with confidence thanks to CARFAX.”

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Posted 6 years ago

“I was able to confirm that a car being sold to me had a previous owner.”

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Posted 6 years ago

“I've always relied on CARFAX when buying a vehicle, but the last time I used CARFAX was the best. I had sold a truck to a guy out of state. He paid cash and headed back home with the truck. Two months after the sale, I received a notice from the buyer's state transit authority saying I owed $160 for several drive throughs at toll booths. They had photographs of my truck with my expired plates flying through these booths. In order to fight these charges, I had to set up a court date out of state. Instead of appearing in person out of state, I was able to send the CARFAX report that clearly indicated that the vehicle had been sold, was no longer in my name and the plates on the truck were expired and therefore stolen. It was the fastest way to resolve the issue. I had the proof in my hand with CARFAX faster than I ever could've done so through my state's DMV. I love CARFAX!”

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Posted 6 years ago

“never got it”

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Posted 6 years ago

“We found the car that we had been looking for, and it was almost too good to be true. A 2016 Ford Explorer, very well equipped, with only 8,112 miles on it! I was a little bit leery of the car wondering why someone would get rid of it with such low miles. The car still has the 'new car smell'. I wondered if it could have been a 'lemon' with multiple problems. I got a CARFAX on the vehicle and it had a very good record of the history from purchase up to the time that this dealer had it up for sale. No problems! So we purchased the car, and absolutely love it! Thanks CarFax!!!”

Helpful Report

Posted 6 years ago

CARFAX is rated 4.3 based on 2,635 reviews