CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,634 Reviews

84 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never keeps accurate information and can add information 5 years later about a car which is not good for the consumer who bought a car”

Helpful Report

Posted 4 years ago

“What a great way to understand and know the history of a vehicle you are considering purchasing. INVALUABLE!!!”

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Posted 4 years ago

“Great help when purchasing a car or truck.”

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Posted 4 years ago

“Saved me from buying a car that had previous damage on it where the seller was being untruthful about. He also proclaimed to be the 3rd owner when there were actually 5. Well worth the cost.”

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Posted 4 years ago

“CarFax markets itself as the "credit report" for cars. I found out the hard way! I bought a car with a good CarFax report then 2 years later when I tried to sell it, there were 2 damage reports from PRIOR to me purchasing the car. I contacted CarFax and they were no help, just saying they couldn't disclose who added that info to the CarFax report and would not remove it.”

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Posted 4 years ago

“I was purchasing a used vehicle and needed to know if it was worth my hard earned dollars or not. IT WASNT! After getting the VIN from the previous owner I was able to run a carfax and see that the car had been totaled due to a T-bone collision. The seller had told me that the total-loss was due to something other than this. I’m glad I didn’t just jump in and buy it without checking first. THANKS CARFAX!!!”

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Posted 4 years ago

“I had purchased a CarFax before I bought my car. It was clean. 12 months later I discovered that an accident had occurred with the previous owner over 2 years earlier but had not been recorded on the CarFax! Had I known this I would have been able to negotiate a much better price (if I bought the car at all). As it is, it is now devalued for when I sell it myself. The long delay in getting and/or posting that accident info has convinced me not to trust CarFax in the future. I had no recourse with the dealer.”

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Posted 4 years ago

“Minimally useful. Inaccurate and incomplete information”

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Posted 4 years ago

“I’ve used carfax twice. The information was very helpful. If I buy another used car carfax will be consulted before I purchase said car.”

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Posted 4 years ago

“The car I purchased less than a year ago according to CARfax was good and had no known issues. As I write this in the 10th month of ownership it sits in an ASE certified shop waiting for a quote to replace the engine. Because of CARfax I put faith in this purchase and now will be out more money than the car cost in the first place. Very unfortunate especially in this current climate.”

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Posted 4 years ago

“While not perfect, if CARFAX shows something, there’s definitely something up.”

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Posted 4 years ago

“The reports that you have on file are NOT 1,000% accurate. So with that said, you are NOT 1,000% reliable.”

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Posted 4 years ago

“When I hunt for a car, I use CarFax to give me peace of mind.”

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Posted 4 years ago

“Great information and always helps me to sell a car!”

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Posted 4 years ago

“Worked well for both the sale of my vehicle and looking for a new vehicle. No Carfax - no buy!”

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Posted 4 years ago

“When a mistake was made on my Carfax report it was corrected. It took about 2 weeks but it was corrected! My vehicle had never been in an accident as previously reported.”

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Posted 4 years ago

“Expensive . Carfax is super expensive”

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Posted 4 years ago

“The report was charged twice, tried calling and reaching out they website and never received a response. Only pressed pay button once and was charged on 2 separate days”

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Posted 4 years ago

“nice feature to help with the sale of your used car or truck,, used twice and it helped the sales of my vehicles so much fasten.”

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Posted 4 years ago

“did not use carfax and recieved this survey”

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Posted 4 years ago

CARFAX is rated 4.3 based on 2,634 reviews