CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would highly recommend Carfax to someone who is willing to buy a used Car. I was about to buy a nice Car last year. But when I checked the Carfax report, I stopped buying. There was a major accident which the owner didn't mention. Thanks to Carfax!”

Helpful Report

Posted 10 years ago

“Very easy to use. I used this right before my vehicle purchase and let me have some leverage. Highly recommended and worth it .”

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Posted 10 years ago

“Quick and easy told me everything I wanted to know and more. Gave Me the piece of mind when I bought my car.”

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Posted 10 years ago

“Carfax report was purchased to assist in selling my cad. It didn't help, it made it harder to sell because the report contained 2 errors. First, the report questioned the mileage because someone had reported the mileage incorrectly during the life of the car. Secondly, the report indicated that the car was owned by 2 people. This is also incorrect. I relocated to a new state, and when I transferred the registration to the new state, car fax erroneously reported a new owner. Hence, I will never trust a car fax report in the future.”

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Posted 10 years ago

“I was going to buy a car and and after checking carfax report found, that car was involved in 2 accidents which was not mentioned by owner despite i asked him directly so carfax saved me from buying a lemon”

Helpful Report

Posted 10 years ago

“Helped me a lot but would be much better if they provid more details about accidents.”

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Posted 10 years ago

“The Dodge Dakota I purchased had more problems the I had anticipated. The Carfax was a positive report on the Vehicle. After purchase the drive shaft was broken and the shock absorber was disconnected from its support. The dashboard lights still don't work.”

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Posted 10 years ago

“This was the first time that I purchased a car after getting a Car Fax report. I have always been amazed at how much information is available on each car and the variety of information. I am so glad that the report tells the potential buyer, not only information regarding regular maintenance but also if there has been any major damage to the car or major repairs, as well as recall issues. After having driven the Ford Fusion, I knew that it was a very good car and it appeared to have been well maintained. But I needed to know for sure and so I purchased a Car Fax, actually I bought a multiple package. I was so pleased to see all the records that were available for this car and it confirmed that this car was very well maintained and cared for. There was no doubt in my mind that I needed to purchase this car and so I did. I do't believe that I would have done so if I had not obtained a Car Fax report. I know that for any future car purchased I will always do a CarFax report.”

Helpful Report

Posted 10 years ago

“I found your website and information very helpful. It is the first time I have used it to buy used vehicles, which our family just purchased 3. All of them have been great and the few minor problems we have had have all been covered. Thanks again. I will recommend that my friends and family use your site before they purchase a used vehicle.”

Helpful Report

Posted 10 years ago

“I think it's necessary to remind the potential consumer every once in a while of the long standing rule: buyer beware; that's especially critical if one is purchasing a used vehicle. Knowledge is power when it comes to negotiating and finalizing a purchase of a pre-owned vehicle. It's a sad commentary, but there is a number of morally bankrupt individuals out there who will take advantage of those who do not secure the requisite information on the vehicle they seek. Car Fax provides all of the necessary information to either proceed with the purchase process or avoid it. It's a great tool!”

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Posted 10 years ago

“I found a car online by owner and it was the exact type of car I had been looking for. I did not want to loss the deal and did not have time to take a mechanic with me, so my next best bet was to check it out with Carfax. What was reported on on the Carfax report was exactly like what the seller was telling me. I felt secure enough to buy the car on the spot and I have not regretted it. Not only did I get an accurate report, but the follow up emails alerted me to a possible recall on my vehicle that I don't know if I would have been notified being a second owner. I am very satisfied with Carfax and well worth the price of the membership.”

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Posted 10 years ago

“Car Fax is one of the most powerful tools you can have when buying a used car. Using mobile access, I saved myself from buying 3 cars worth much less than being asked for. I would've never found my 1 owner mustang and known it if it weren't for Car Fax! Love it!”

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Posted 10 years ago

“I was going to buy a jeep wrangler the vehicle was very clean and drove nice ran the carfax and discovered it had a branded title and wasn't worth half of what I would of paid so glad I had carfax ended up buying another vehicle with a clean carfax thanks carfax”

Helpful Report

Posted 10 years ago

“I'm from New Mexico, I traveled to Colorado to purchase a car and it turned out not to be what I wanted.. So I had a friend take me on a car search... I came across lots of nice looking cars, but I carfaxed them to find out the history and wow just about every car had issues, 8 cars til I found one, and they all posted they had clean titles.. Be aware of the scams check the history and save yourself future car drama.. Thanks carfax..”

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Posted 10 years ago

“Carfax helped me determine whether I would buy the truck that I own today. It gave me utmost confidence when making my purchase and relieved me the stress of buying an unknown truck.”

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Posted 10 years ago

“I was looking for a pickup truck. I looked at one that was advertised low miles, carfax showed a 100k mile discrepancy, the second one was almost identical issue. Finally, I decide to travel outside the area I was searching and found a great deal, using carfax confirmed it was what was advertised! Thank you Carfax!”

Helpful Report

Posted 10 years ago

“I received a price from a dealer for a car that was so low I would have thought the dealer was trying to sell a reclaimed vehicle. Advertised as new, I bought the Carfax to find out that indeed, I was getting a brand spanking new car at an unbelievable price!”

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Posted 10 years ago

“Because I am in charge of our Corporate vehicle fleet and frequently purchase cars, I use Carfax to determine whether or not the cars that I locate for our employees will provide a safe, reliable and comfortable ride. Using Carfax is an extra layer of security for all of our fleet purchases..”

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Posted 10 years ago

“I was going to purchase a Audi A5 from a Private Party. I was going to travel 10 hours to go to look at and purchase the car. I bought CARFAX prior to my trip and it stated the car had 75K miles when the current owner bought the car 1 year ago. The seller was claiming the car currently had 73K miles. When confronted with this information the seller had no response and has not contacted me since. Super Glad I got CARFAX.”

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Posted 10 years ago

“This is one of the best selling tools in history”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews