CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,634 Reviews

84 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My question was not answered. The price of $39.99, in my opinion was too high. Should be around $15.00 at most.”

Helpful Report

Posted 4 years ago

“We were looking for a college car for our granddaughter and CARFAX was very useful in screening potential choices. Car we picked is great and she loves it.”

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Posted 4 years ago

“Service Department will not response in a timely manner. Sold car in an car accident that causes lots of headache and stress for us because of the problem which never been resolve.”

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Posted 4 years ago

“The Cadillac CTS 2016 seems to be what Carfax said, so far no issues with car with about 6K miles put on recently.”

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Posted 4 years ago

“I liked the look of the report and the ease of ordering. There was a slight hiccup in ordering which was resolved by Carfax.”

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Posted 4 years ago

“Now that you asked. At about 2010 I bought a 2007 Mustang GT and depended on your services. I would like to grade CARFAX acceptable but because of my experience I can't. I assume your company only look at collision damages and depend on police reports of mishaps. After my extra warranty run out unfortunately something broke. I am not talking bout normal wear and tear on my time of ownership. It cost me about $600 to get fixed and replaced. The driver electric seat gave up. Later on finding out it has been gutted and jury rigged I would say to last long enough to get out of the lot. If customers like me are costing too much in their pockets for repair, your services were not thorough and I have a lesson learned: Not to depend on your services too much. When I got my recent 2018 F-150, I did not expect CARFAX for the interior. I am just hoping everything will be good. Little things breaking but it cost customers too much $. Because CARFAX failed to point it out the little things.”

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Posted 4 years ago

“Una muy buena opción para conocer el vehículo antes de comprarlo.”

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Posted 4 years ago

“It told me more about the car than I was ever going to learn about it from the previous owner. It was very helpful and a good investment.”

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Posted 4 years ago

“Bought a 2005 Pontiac Bonneville GXP sight unseen primarily based on the Carfax report. Incredible car both inside, outside, and everything mechanical.”

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Posted 4 years ago

“Very informative!”

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Posted 4 years ago

“Well done. Gives some idea about vehicle condition.”

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Posted 4 years ago

“Excellent information. It was accurate and I utilized your information and was saved from purchasing a car that the dealer lied about. He displayed false information online as well as face to face. When I pulled up the Carfax and told him that his information was incorrect he basically told me to leave his dealership and said I would not find a decent car in my price range. Ironically, I found an excellent car and once again utilized Carfax and without fail found a car in excellent condition in my price range. Without hesitation purchased a cash car with confidence. FYI...I took the cash car to a mechanic and he verified the car was mint condition. Thank you!!!!”

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Posted 4 years ago

“Did not purchase yet but enjoy using Carfax for some time!”

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Posted 4 years ago

“Very helpful.”

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Posted 4 years ago

“I purchased a 2008 Ford Escape and utilized a carfax report to make my decision. It had information regarding prior mechanical care that I found useful. I will definitely use Carfax when buying a used car!”

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Posted 4 years ago

“excellent report”

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Posted 4 years ago

“Seems to be what the people want.”

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Posted 4 years ago

“No I don’t want to write a review.”

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Posted 4 years ago

“good report”

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Posted 4 years ago

“I always depend on Carfax before purchasing. The one time I didn't do a Carfax I purchased a flood damaged motorhome. Lesson learned.”

Helpful Report

Posted 4 years ago

CARFAX is rated 4.3 based on 2,634 reviews